Service 10.3.2 update

Audience:
person
•
Version: 10.3.2
• 1 minute to read
 • 1 minute to read

Request types - to get efficient support

With the option to have multiple request types, you can streamline your work based on customer needs.

Request properties sidebar - Request type drop-down -screenshot

The fields displayed on the Request properties sidebar can vary based on your configuration of the request layout in the Screen designer.

For example, if you frequently receive invoice-related requests, consider adding a request type with a customized layout, including a designated field for invoice numbers. This approach enhances efficiency when handling such requests.

Request properties sidebar - with Invoice number -screenshot

It is easy to search for a specific invoice number and also gain insights into the quantity of requests for a specific type using the new request dashboard tiles.

Learn more about: