Publish FAQ entries

Audience:
person
• 1 minute to read
 • 1 minute to read

When a request handler creates a suggestion for an FAQ entry, it is unpublished and unavailable in SuperOffice Customer Centre. To make it available, a person with FAQ administration rights must publish it.

  1. When you log in, any unpublished FAQ entries are shown on the Status tile on the dashboard, under Unpublished FAQ entries.
  2. Go to in the top bar and select Knowledge base > FAQ.
  3. Click on the required entry.
  4. In the FAQ entry screen, click Edit entry.
  5. In the FAQ entry properties screen, select the Question and Answer tabs, and read through the question and answer.
  6. If required, edit the question and answer to make them suitable for an FAQ entry and reusable.
  7. If you have multiple languages, you have to select the different languages in the footer and check the question and answer tabs.
  8. Select the Properties tab.
  9. Publish the FAQ entry by selecting Published in the Workflow field.
  10. Make any other required changes in the Properties tab.
  11. Click OK. The FAQ entry is now available for use.

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