Add request or message

Audience:
person
• 1 minute to read
 • 1 minute to read

You can create a request in SuperOffice directly from Outlook. If the email relates to an ongoing issue, you can attach the message to a specific request.

Create request

  1. Open the email related to the request.

  2. In the SuperOffice Outlook sidebar, select Create request in SuperOffice.

  3. Choose the appropriate queue for the new request.

  4. Click Save.

Add message

  1. In the SuperOffice Outlook sidebar, select Add message to request.

  2. Search for the request by ID or title and select it.

  3. Click Save.

Tip

You can also create a follow-up or sale directly from the email.