Troubleshooting

•
Environment: cloud
• 1 minute to read
 • 1 minute to read

Something went wrong reserving your video meeting. Please try again later

Problem: If SuperOffice Online is not able to provide video meetings with a valid Customer ID when a user logs in to SuperOffice Online, the user will get an error in the client when creating the video meeting:

imagen1s5.png -screenshot

Solution: The user should try to log out of SuperOffice Online and then log in again to get a valid Customer ID.

404 OOPS. Something went wrong!

Problem: Authentication towards the video provider.

image761z.png -screenshot

Solution: To resolve this, the user has to remove the video-meetings configuration in SuperOffice.