TicketBaseStatus Enum

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Environment: onsite, online
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The 'classic' ticket status. I.e. active/closed/postponed/deleted

Name Value Description
Unknown 0 Unknown / uninitialized
Active 1 Request is currently active
Closed 2 Request has been closed
Postponed 3 Request has been postponed
Deleted 4 Request has been deleted
Merged 5 Request has been merged with another request
PostponedSpecific 1001 Should only be used for UI, when saved to DB it will be converted to Postponed
Postponed1Hour 1002 Should only be used for UI, when saved to DB it will be converted to Postponed
Postponed2Hours 1003 Should only be used for UI, when saved to DB it will be converted to Postponed
Postponed3Hours 1004 Should only be used for UI, when saved to DB it will be converted to Postponed
Postponed4Hours 1005 Should only be used for UI, when saved to DB it will be converted to Postponed
PostponedDay 1006 Should only be used for UI, when saved to DB it will be converted to Postponed
PostponedWeek 1007 Should only be used for UI, when saved to DB it will be converted to Postponed
PostponedMonth 1008 Should only be used for UI, when saved to DB it will be converted to Postponed

Usage

  • ticket.status - This table contains the tickets (requests) of the system. Its purpose should be evident.
  • ticket_status.status - This table user defined ticket status values.