Class Trigger

Syntax

Methods

ChatAfterSaveNewMessage

(403) Called after a chat message is saved.

Declaration

Remarks

Input values

Variable	Description
chatSession.topicId	the topic this chat session belongs to
chatSession.userId	ejUser ID
chatSession.customerId	person ID
chatSession.customerName	person name
chatSession.customerEmail	person email
chatSession.companyName	company name
chatSession.customerPhone	person phone
chatMessage.sessionId	session
chatMessage.id	message ID
chatMessage.message	message text
chatMessage.type	type of message (enum)
chatMessage.specialType	Special type of message (enum)
chatMessage.specialParam	depends on type
chatMessage.author	author name

The message has a list of clickable options. Options are as JSON array in specialParam.

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("chatSession.userId");
String param2 = ed.getInputValue("chatMessage.id");
String param3 = ed.getInputValue("chatMessage.message");
print("Params: " + param1 + " " + param2);

ChatBeforeSaveNewMessage

(402) Called before a chat message is saved.

Declaration

Remarks

Input values

Variable	Description
chatSession.topicId	the topic this chat session belongs to
chatSession.userId	ejUser ID
chatSession.customerId	person ID
chatSession.customerName	person name
chatSession.customerEmail	person email
chatSession.companyName	company name
chatSession.customerPhone	person phone
chatMessage.sessionId	session
chatMessage.message	message text
chatMessage.type	type of message (enum)
chatMessage.specialType	Special type of message (enum)
chatMessage.specialParam	depends on type
chatMessage.author	author name

The message has a list of clickable options. Options are as JSON array in specialParam.

Output values

Variable	Description
chatMessage.message
chatMessage.specialType	Special type of message

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("chatSession.userId");
String param2 = ed.getInputValue("chatMessage.id");
String param3 = ed.getInputValue("chatMessage.message");
print("Params: " + param1 + " " + param2);

ChatNewSession

Fires when a new chat session starts.

Corresponds to the webhook chatsession.created event.

Declaration

Remarks

Input values

Variable	Description
chatSession.id	session ID
chatSession.topicId	the chat topic this chat session belongs to
chatSession.customerAlias	person name from form
chatSession.sessionKey	secret key
chatSession.customerHost	hostname
chatSession.status	session status (enum)

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("chatSession.id");
String param2 = ed.getInputValue("chatMessage.id");
String param3 = ed.getInputValue("chatMessage.message");

ChatSessionChangedStatus

(401) Called when session changes status. Equivalent to webhook chatsession.changed.

Declaration

Remarks

Input values

Variable	Description
chatSession.id	the session ID
chatSession.status	new status (enum)

Examples

#setLanguageLevel 3;
String param1 = getVariable("chatSession.id");

CompactModeInjection

(200) Add custom stuff to our CompactMode client.

Declaration

Remarks

Input values

none

Output values

Variable	Description
injection	Output string to inject into parser as variable.

Examples

#setLanguageLevel 3;
print("window.alert('foo!');");

CustomerCenterAuthentication

(210) Called when customer logs into Customer centre.

Declaration

Remarks

Input values

Variable	Description
username	user string
targetId	temporary key info ID (optional)

Output values

Variable	Description
navigateTo	set to URL to redirect to

Examples

#setLanguageLevel 3;
String param1 = getVariable("personId");

CustomerSetSubscriptions

(302) Called when setting subscriptions from Manage subscription page.

Declaration

Remarks

Input values

Variable	Description
personId	person ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("personId");

DbiTaskFailed

(301) Called when a DBI task fails to execute successfully.

Declaration

Remarks

Input values

Variable	Description
entryId	the dbi agent schedule ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

ImportMailAfterProcessing

(304) Called after email is processed by email filters and save to the system.

Declaration

Remarks

Input values

Variable	Description
messageId	message ID (int)
ticketId	request ID
customerId	The ID of the primary person connected to this ticket
customerEmail	Email address of the primary person connected to this ticket
mailBackup	Raw version of the email
filterId	filter ID
to	to header value
from	from header value
isNewCustomer	set to 1 if this email created a new customer/person (0/1)

In addition, any variables set by the email filter are also available with the name specified in the email filter.

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

ImportMailBeforeProcessing

There are several variables available in this context.

• To get a variable:getVariable("xxx")
• To set a variable:setVariable("xxx", <value>), where <value> is a valid value for the field you are trying to set.

Declaration

Remarks

Input values

Variable	Description
subject	message subject
body	message body
bodyHtml	message html body
author	message sender
ticketId	request ID
ticketExists	1 if this is a mail on an existing request, else 0 (0/1)
sendAutoReply	1 if there will be sent an auto reply, else 0 (0/1)
whyNoAutoReply	why? message
toTrashcan	1 if this mail will be sent to trashcan, else 0 (0/1)
toBeDeleted	1 if this mail will be deleted, else 0 (0/1)
fromEjournal	1 if the mail is from another AIM Server, else 0 (0/1)
isBounce	1 if this is a bounce, else 0 (0/1)
mailboxId	The ID of the mailbox that the mail came in to
smtpId	smtp message ID
mailBackup	raw message text
filterId	ID
to	message to header
from	message from header

Output values

Variable	Description
subject	message subject
author	message sender
ticketExists	request found? (0/1)
sendAutoReply	should send reply? (0/1)
whyNoAutoReply	why? message
toTrashcan	0/1
toBeDeleted	0/1

Examples

The following is an example of a script that will generate a new request if the incoming email is originally supposed to be connected to an existing request. The script will tell the email engine to generate a new request only if the original request is closed.

#setLanguageLevel 3;
Ticket ticket;
ticket.load(getVariable("ticketId").toInteger());

if (ticket.getValue("status") == "2")
  setVariable("ticketExists", "0");  // Generate new request

MainMenu

(113) Runs when the main menu is rendered.

Declaration

Examples

#setLanguageLevel 3;
MainMenu menu = getMainMenu();
menu.addItem("List equipment", getProgram(1) + "&action=listExtraTable&extraTable=y_equipment");

NewNotifyTicketFromForm

(105) Called when a new ticket was created from a form.

Declaration

Remarks

Input values

Variable	Description
contactId	the contact ID
personId	the person ID
formId	the new Form ID
formDescription	the form description
formName	the form name
formSubmissionId	the form submission ID
projectId	the project ID
selectionId	the selection ID
entryId	the new ticket ID
ticketId	the new ticket ID
Additional form specific fields

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("entryId");

NewTicket

(100) Runs when a new ticket is created.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

NewTicketFromCustomerCenter

(101) Called when a new ticket is created and saved from Customer center

Declaration

Remarks

Input values

Variable	Description
entryId	ticket ID
ticketId	ticket ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

NewTicketFromCustomerCenterBeforeSave

(103) Called before a new ticket is created and saved from Customer center.

Declaration

Remarks

Input values

Variable	Description
customerId	person ID

Output values

Variable	Description
errorMessage

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

NewTicketFromEmail

(102) Runs after ImportMailAfterProcessing (304) if ticket did not exist.

Declaration

Remarks

Input values

Variable	Description
messageId	message ID (int)
entryId	request ID
ticketId	request ID
customerId	person ID
customerEmail	person email address
mailBackup	backup string
filterId	filter ID
to	to header value
from	from header value
isNewCustomer	new customer? (0/1)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

NewTicketFromForm

(106) Called when a form submission creates a new ticket.

Declaration

Remarks

Input values

Variable	Description
contactId	the contact ID
personId	the person ID
formId	the new Form ID
formDescription	the form description
formName	the form name
formSubmissionId	the form submission ID
projectId	the project ID
selectionId	the selection ID
entryId	the new ticket ID
ticketId	the new ticket ID
categoryId	the new ticket category ID
title	the new ticket title
message	the new ticket body text
Additional form specific fields

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("entryId");

NewTicketFromSpmLink

(104) Called when a mailing link was clicked and mailing specifies link tracking.

Declaration

Remarks

Input values

Variable	Description
custId	customer person ID
personId	customer person ID
linkId	link ID
shipmentId	mailing ID
linkUrl	url
linkHits	number of hits
ticketTitle	ticket title
ticketCategory	ticket category ID
ticketPriority	ticket priority ID
ticketOwnedBy	owner of ticket
firstHit	first click (0/1)

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

OutboxItemCreated

Called when an outbox item is being created (outbound email or SMS).

Declaration

Remarks

See also tutorial.

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
if (ed.getInputValue("eventType") == "autoReply") {
//Do something
}

SalesAfterSaveAcceptQuote

(1114) Called after saving a quote approval. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

This trigger is only available as CRMScript trigger.

Input values

Variable	Description
IsNew	Is new
Quote.SaleId	Quote.SaleId
Quote.QuoteId	Quote.QuoteId
Quote.ActiveQuoteVersionId	Quote.ActiveQuoteVersionId
Quote.ActiveQuoteAlternativeId	Quote.ActiveQuoteAlternativeId
ActiveUser	AssociateId for active user
UserGroup	Primary usergroup of active user
OtherUserGroups.length	Length of other usergroups for active user
OtherUserGroups[i]	List of other usergroup IDs

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String activeQuoteVersion = ed.getInputValue("Quote.ActiveQuoteVersionId");
NSQuoteAgent agent;
NSQuoteVersion version = agent.GetQuoteVersion(activeQuoteVersion.toInteger());
ed.setMessage("Quote was approved with text " + version.GetApprovedText());

SalesAfterSaveAppointment

(1101) Called after an appointment is saved. EventData contains all variables passed by datahandler in the Sales client. It is also possible to create and pass custom variables from BeforeSave event trigger.

Declaration

Remarks

Input values

Variable	Description
AppointmentEntity.ActiveDate	Activate date
AppointmentEntity.ActiveLinks	Has active links
AppointmentEntity.AppointmentId	Appointment ID
AppointmentEntity.AssignmentStatus	Assignment status
AppointmentEntity.Associate.*	Associate variables
AppointmentEntity.BookingType	Booking type
AppointmentEntity.CautionWarning	Caution warning
AppointmentEntity.CentralserviceVideomeetId	CentralserviceVideomeetId
AppointmentEntity.Completed	Completed
AppointmentEntity.CompletedBool	Is completed
AppointmentEntity.Contact.ActiveErpLinks	Has active Erp links
AppointmentEntity.Contact.Address.*	Contact Address variables
AppointmentEntity.Contact.*	Contact variables
AppointmentEntity.CreatedBy.*	Associate variables
AppointmentEntity.CreatedDate	Created date
AppointmentEntity.Description	Description
AppointmentEntity.EndDate	End date
AppointmentEntity.HasAlarm	Has alarm
AppointmentEntity.HasConflict	Has conflict
AppointmentEntity.InvitationStatus	InvitationStatus
AppointmentEntity.InvitedPerson.*	Invited person variables
AppointmentEntity.IsAlldayEvent	Is allday event
AppointmentEntity.IsFree	Is free
AppointmentEntity.IsMileStone	Is milestone
AppointmentEntity.IsPublished	Is published
AppointmentEntity.JoinVideomeetUrl	JoinVideomeetUrl
AppointmentEntity.Links.length	Links length
AppointmentEntity.Location	Location
AppointmentEntity.MotherAssociate.*	Mother associate variables
AppointmentEntity.MotherId	MotherId
AppointmentEntity.Participants.length	Participants length
AppointmentEntity.PreferredTZLocation	PreferredTZLocation
AppointmentEntity.Private	Is private
AppointmentEntity.PublishEventDate	Publish event date
AppointmentEntity.PublishFrom	Publish from
AppointmentEntity.PublishTo	Publish to
AppointmentEntity.RejectReason	Reject reason
AppointmentEntity.StartDate	Start date
AppointmentEntity.SuggestedAppointmentId	Suggested AppointmentId
AppointmentEntity.Task.*	Task variables
AppointmentEntity.Type	Type
AppointmentEntity.UpdatedDate	Updated date
AppointmentEntity.VisibleFor.*	VisibleFor variables
DialogCaption	Dialog caption
DoSendEmail	DoSendEmail
IsNew	Is new
IsVideoJoinButtonEnabled	Is VideoJoinButton enabled
Links.length	Links length

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("AppointmentEntity.AppointmentId");

SalesAfterSaveContact

(1105) Called after a contact is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
ContactEntity.ActiveErpLinks	Active Erp links
ContactEntity.ActiveInterests	Active interests
ContactEntity.ActiveStatusMonitorId	ActiveStatusMonitorId
ContactEntity.Address.*	Address variables
ContactEntity.Associate.*	Associate variables
ContactEntity.BounceEmails.length	BounceEmails length
ContactEntity.Business.*	Business variables
ContactEntity.Category.*	Category variables
ContactEntity.ContactId	ContactId
ContactEntity.Country.*	Country variables
ContactEntity.CreatedBy.*	Created by variables
ContactEntity.CreatedDate	Created date
ContactEntity.CustomerLanguage.*	Customer language variables
ContactEntity.DbiAgentId	DbiAgentId
ContactEntity.DbiKey	DbiKey
ContactEntity.DbiLastModified	DbiLastModified
ContactEntity.DbiLastSyncronized	DbiLastSyncronized
ContactEntity.Department	Department
ContactEntity.Description	Description
ContactEntity.Emails.length	Emails length
ContactEntity.Faxes.length	Faxes length
ContactEntity.GroupId	GroupId
ContactEntity.Interests.length	Interests length
ContactEntity.Interests[].	List of interests
ContactEntity.Kananame	Kananame
ContactEntity.Name	Name
ContactEntity.NoMailing	No mailing
ContactEntity.Number1	Number 1
ContactEntity.Number2	Number 2
ContactEntity.OrgNr	Org nr/VAT no
ContactEntity.Persons.length	Persons length
ContactEntity.Phones.length	Phones length
ContactEntity.SupportPerson.*	Supportperson variables
ContactEntity.TicketPriority.*	Ticket priority variables
ContactEntity.UpdatedDate	Updated date
ContactEntity.Urls.length	Urls length
ContactEntity.Xstop	Stop
IsNew	Is new
PreviousCountryId	PreviousCountryId

Examples

// Get the variables in the current context
EventData ed = getEventData();

String contactId = ed.getInputValue("ContactEntity.ContactId");

// If contact is new and category is "Prospect" create a new Sale opportunity
if(ed.getInputValue("IsNew") == "true" && ed.getInputValue("ContactEntity.Category.Value") == "Prospect"))
{
  NSSaleAgent saleAgent;
  NSContactAgent contactAgent;
  NSContact contact = contactAgent.GetContact(contactId.toInteger());
  NSSaleEntity entity = saleAgent.CreateDefaultSaleEntity();

  entity.SetHeading("New potential sale on " + ed.getInputValue("ContactEntity.Name"));
  entity.SetContact(contact);

  NSSaleType saleType;
  saleType.SetId(1);
  entity.SetSaleType(saleType);

  saleAgent.SaveSaleEntity(entity);
}

SalesAfterSaveCustomObject

(1117) Called after a Custom object is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Note: This trigger is only supported in New Service with CustomObject FeatureToggle

Input values

Variable	Description
IsNew	True if this is a new entry
IsSCIL	Is SCIL
TableName	Custom object name, typically y_something
CustomObjectId	CustomObjectId
CustomObjectEntity.*	Database field name on Custom object, typically x_myfield
CustomObjectEntity.CustomObjectId	CustomObjectId
ActivePersonId	Depending on context page this might be present
ActiveContactId	Depending on context page this might be present
ActiveProjectId	Depending on context page this might be present
ActiveSaleId	Depending on context page this might be present
ActiveTicketId	Depending on context page this might be present

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("IsNew");
if(param1 == "true" && ed.getInputValue("TableName") == "y_cars")
{
    //Do something for if Custom object is Car and is created
}

SalesAfterSaveDocument

(1104) Called after a document is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
DocumentDate	Document date
DocumentEntity.ActiveLinks	Active links
DocumentEntity.Associate.*	Associate variables
DocumentEntity.Attention	Attention
DocumentEntity.Completed	Completed
DocumentEntity.CompletedBool	true/false
DocumentEntity.Contact.*	Contact variables
DocumentEntity.Contact.Address.*	Contact address variables
DocumentEntity.CreatedBy.*	Created by variables
DocumentEntity.CreatedDate	Created date
DocumentEntity.Date	Date
DocumentEntity.Description	Description
DocumentEntity.DocumentId	Document Id
DocumentEntity.DocumentTemplate.*	Document template variables
DocumentEntity.ExternalRef	External ref
DocumentEntity.Header	Header
DocumentEntity.IsPublished	Is published
DocumentEntity.Links.length	Links length
DocumentEntity.Name	Document name
DocumentEntity.OurRef	Our ref
DocumentEntity.Person.*	Person variables
DocumentEntity.Project.*	Project variables
DocumentEntity.PublishEventDate	Publish event date
DocumentEntity.PublishFrom	Publish from
DocumentEntity.PublishTo	Publish to
DocumentEntity.Sale.*	Sale variables
DocumentEntity.Snum	Snum
DocumentEntity.SuggestedDocumentId	Suggested documentId
DocumentEntity.Type	Type
DocumentEntity.UpdatedDate	Updated date
DocumentEntity.UpdatedBy.*	Updated by variables
DocumentEntity.VisibleFor.length	Visible for length
DocumentEntity.VisibleFor[].*	List of visible for
DocumentEntity.YourRef	Your ref
DocumentName	Document name
EmailItemId	EmailItemId
IsNew	Is new
Links.length	Links length
SelectedDocumentTemplateLanguage	Document template language
TemplateListName	Template list name
TemplatesExtraInfo	Extra info

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("IsNew");
if(param1 == "true" && ed.getInputValue("DocumentEntity.DocumentTemplate.Name") == "Incoming contract")
{
    //Do something when new document of type "Incoming contract" is created
}

SalesAfterSavePerson

(1106) Called after a person is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
Associate	Associate
Business	Business
Category	Category
ContactId	ContactId
IsNew	true/false
MailingConsent.HasConsent	true/false
PersonEntity.ActiveErpLinks	ActiveErpLinks
PersonEntity.ActiveInterests	ActiveInterests
PersonEntity.Address.*	Address variables
PersonEntity.BirthDate	BirthDate
PersonEntity.BounceEmails.length	Bounce email length
PersonEntity.Business.*	Business variables
PersonEntity.Category.*	Category variables
PersonEntity.ChatEmails.length	Chat emails length
PersonEntity.Consents.length	Consents length
PersonEntity.Consents[].*	List of consents variables
PersonEntity.Contact.Address.*	Contact address variables
PersonEntity.Contact.*	Contact variables
PersonEntity.Country.*	Country variables
PersonEntity.CreatedBy.*	Associate variables
PersonEntity.CreatedDate	Created date
PersonEntity.CustomerLanguage.*	Customer language variables
PersonEntity.DbiAgentId	DbiAgentId
PersonEntity.DbiKey	DbiKey
PersonEntity.DbiLastModified	DbiLastModified
PersonEntity.DbiLastSyncronized	DbiLastSyncronized
PersonEntity.Description	Description
PersonEntity.Emails.length	Emails length
PersonEntity.Faxes.length	Faxes length
PersonEntity.Faxes[].*	List of faxes
PersonEntity.Firstname	First name
PersonEntity.FormalName	Formal name
PersonEntity.FullName	Full name
PersonEntity.Interests.length	Interests length
PersonEntity.Interests[].*	Lists of interest variables
PersonEntity.InternetPhones.length	Internet phones length
PersonEntity.IsAssociate	true/false
PersonEntity.Kanafname	Kanafname
PersonEntity.Kanalname	Kanalname
PersonEntity.Lastname	Lastname
PersonEntity.MiddleName	Middle name
PersonEntity.MobilePhones.length	Mobile phones length
PersonEntity.MobilePhones[].*	List of mobile phones variables
PersonEntity.Mrmrs	Mrmrs
PersonEntity.NoMailing	true/false
PersonEntity.OfficePhones.length	Office phones length
PersonEntity.OfficePhones[].*	List of office phones variables
PersonEntity.OtherPhones.length	Other phones length
PersonEntity.OtherPhones[].*	List of other phones variables
PersonEntity.PersonId	PersonId
PersonEntity.PersonNumber	Person number
PersonEntity.Position.*	Position variables
PersonEntity.Post1	Post1
PersonEntity.Post2	Post2
PersonEntity.Post3	Post3
PersonEntity.PrivatePhones.length	Private phones length
PersonEntity.PrivatePhones[].*	List of private phones variables
PersonEntity.Retired	true/false
PersonEntity.Salutation	Salutation
PersonEntity.ShipmentTypes.length	Shipment types length
PersonEntity.ShipmentTypes[].*	List of shipment types variables
PersonEntity.SupportAssociate.*	Associate variables
PersonEntity.TicketPriority.*	Ticket priority variables
PersonEntity.Title	Title
PersonEntity.UpdatedDate	Updated date
PersonEntity.Urls.length	Urls length
PersonEntity.UsePersonAddress	true/false
PreviousCountryId	Previous countryId
UseAcademicTitle	true/false

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("PersonEntity.PersonId");

SalesAfterSaveProject

(1109) Called after a project is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
IsNew	true/false
ProjectEntity.ActiveErpLinks	Active Erp links
ProjectEntity.ActiveStatusMonitorId	Status monitor ID
ProjectEntity.Associate.*	Associate variables
ProjectEntity.Completed	Completed
ProjectEntity.CreatedBy.*	Associate variables
ProjectEntity.CreatedDate	Created date
ProjectEntity.Description	Description
ProjectEntity.EndDate	End date
ProjectEntity.HasImage	true/false
ProjectEntity.ImageDescription	Image description
ProjectEntity.IsPublished	true/false
ProjectEntity.Links.length	Links length
ProjectEntity.Name	Name
ProjectEntity.NextMilestoneDate	Next milestone date
ProjectEntity.NmdAppointmentId	NmdAppointmentId
ProjectEntity.Postit	Postit
ProjectEntity.ProjectId	ProjectId
ProjectEntity.ProjectMembers.length	Project members length
ProjectEntity.ProjectNumber	Project number
ProjectEntity.ProjectStatus.*	Project status variables
ProjectEntity.ProjectType.*	Project type variables
ProjectEntity.PublishEventDate	Publish event date
ProjectEntity.PublishFrom	Publish from
ProjectEntity.PublishTo	Publish to
ProjectEntity.UpdatedDate	Updated date
ProjectEntity.Urls.length	Urls length

Examples

// Get the variables in the current context
EventData ed = getEventData();

SalesAfterSaveProjectMember

(1011) Called after project member is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	§ separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, person name, projectmember role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
    //Do something with each new member
}

SalesAfterSaveQuote

(1103) Called after an quote is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddAlternativeCreateOrCopy	AddAlternativeCreateOrCopy
AlternativeDiscountAmount	AlternativeDiscountPercent
AlternativeDiscountPercent	AlternativeDiscountPercent
CanProvideDeliveryTermsList	true/false
CanProvideDeliveryTypeList	true/false
CanProvidePaymentTermsList	true/false
CanProvidePaymentTypeList	true/false
CannotProvideDeliveryTermsList	true/false
CannotProvideDeliveryTypeList	true/false
CannotProvidePaymentTermsList	true/false
CannotProvidePaymentTypeList	true/false
DeliveryAddress.LocalizedAddress.length	Length of list
DeliveryAddress.LocalizedAddress[*].length	Length of lists
DeliveryAddress.LocalizedAddress[*][].*	Delivery address variables
DeliveryAddress.Wgs84Latitude	Latitude
DeliveryAddress.Wgs84Longitude	Longitude
DeliveryAddressShowContact	true/false
IsNew	Is new
NewAlternativeName	New Alternative name
NotInDraft	true/false
PaymentAddress.LocalizedAddress.length	Length of list
PaymentAddress.LocalizedAddress[*].length	Length of lists
PaymentAddress.LocalizedAddress[*][].*	Payment address variables
PaymentAddress.Wgs84Latitude	Latitude
PaymentAddress.Wgs84Longitude	Longitude
PaymentAddressShowContact	true/false
PreviousDeliveryCountryId	PreviousDeliveryCountryId
PreviousPaymentCountryId	PreviousPaymentCountryId
Quote.AcceptedQuoteAlternativeId	AcceptedQuoteAlternativeId
Quote.ActiveQuoteVersion.*	Active QuoteVersion variables
Quote.ActiveQuoteVersionId	ActiveQuoteVersionId
Quote.DocumentId	DocumentId
Quote.ERPOrderKey	ERPOrderKey
Quote.ERPQuoteKey	ERPQuoteKey
Quote.FavoriteQuoteAlternative.*	Favorite QuoteAlternative variables
Quote.OrderComment	OrderComment
Quote.PoNumber	PoNumber
Quote.PreferredEmailCulture	PreferredEmailCulture
Quote.QuoteConnectionId	QuoteConnectionId
Quote.QuoteId	QuoteId
Quote.SaleId	SaleId
QuoteDocumentName	Quote document name
QuoteExtraInfo	QuoteExtraInfo
QuoteState	QuoteState
QuoteVersion.*	Quoteversion variables
QuoteVersionEarning	QuoteVersionEarning
QuoteVersionEarningPercent	QuoteVersionEarningPercent
QuoteVersionExtraInfo	QuoteVersionExtraInfo
QuoteVersionTotal	QuoteVersionTotal
SaleCurrency	SaleCurrency
SaleTypeOrderConfirmationTemplateId	SaleTypeOrderConfirmationTemplateId
SelectedCopyAlternative	SelectedCopyAlternative
Title	Title
UseDiscountOnTotal	true/false
Additional variables connected to UI	Full list can be found using tracing option of trigger

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("Quote.SaleId");

SalesAfterSaveQuoteLine

(1113) Called after an quote line is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
IsNew	Is new
MandatoryFields	Mandatory fields
QuoteLine.Code	Code
QuoteLine.DeliveredQuantity	Delivered quantity
QuoteLine.Description	Description
QuoteLine.DiscountAmount	Discount amount
QuoteLine.DiscountPercent	Discount percent
QuoteLine.ERPDiscountAmount	Erp discount amount
QuoteLine.ERPDiscountPercent	Erp discount percent
QuoteLine.ERPProductKey	Erp product key
QuoteLine.EarningAmount	Earning amount
QuoteLine.EarningPercent	Earning percent
QuoteLine.ExtraField1	Extra field
QuoteLine.ExtraField2	Extra field
QuoteLine.ExtraField3	Extra field
QuoteLine.ExtraField4	Extra field
QuoteLine.ExtraField5	Extra field
QuoteLine.ExtraInfo.length	Extra fields length
QuoteLine.IsSubscription	Is subscription
QuoteLine.ItemNumber	Item number
QuoteLine.Name	Name
QuoteLine.PriceUnit	Price unit
QuoteLine.ProductCategoryKey	Product category key
QuoteLine.ProductFamilyKey	Product family key
QuoteLine.ProductTypeKey	Product type key
QuoteLine.Quantity	Quantity
QuoteLine.QuantityUnit	QuantityUnit
QuoteLine.QuoteAlternativeId	QuoteAlternativeId
QuoteLine.QuoteLineId	QuoteLineId
QuoteLine.Rank	Rank
QuoteLine.RawExtraInfo	RawExtraInfo
QuoteLine.Rights	Rights
QuoteLine.Rule	Rule
QuoteLine.Status	Status
QuoteLine.SubTotal	Subtotal
QuoteLine.SubscriptionQuantity	Subscription quantity
QuoteLine.SubscriptionStart	Subscription start
QuoteLine.SubscriptionUnit	Subscription unit
QuoteLine.Supplier	Supplier
QuoteLine.SupplierCode	Supplier code
QuoteLine.Thumbnail	Thumbnail
QuoteLine.TotalPrice	Total price
QuoteLine.UnitCost	Unit cost
QuoteLine.UnitListPrice	Unit list price
QuoteLine.UnitMinimumPrice	Unit minimum price
QuoteLine.Url	Url
QuoteLine.UserValueOverride	User value override
QuoteLine.VAT	VAT
QuoteLine.VATInfo	VAT info
QuoteLineExists	QuoteLineExists
StatusText	Status text

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("QuoteLine.QuoteLineId");

SalesAfterSaveRejectQuote

(1115) Called after saving quote rejection. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

This trigger is only available as CRMScript trigger.

Input values

Variable	Description
IsNew	Is new
Quote.SaleId	Quote.SaleId
Quote.QuoteId	Quote.QuoteId
Quote.ActiveQuoteVersionId	Quote.ActiveQuoteVersionId
Quote.ActiveQuoteAlternativeId	Quote.ActiveQuoteAlternativeId
ActiveUser	AssociateId for active user
UserGroup	Primary usergroup of active user
OtherUserGroups.length	Length of other usergroups for active user
OtherUserGroups[i]	List of other usergroup IDs

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String activeQuoteVersion = ed.getInputValue("Quote.ActiveQuoteVersionId");
NSQuoteAgent agent;
NSQuoteVersion version = agent.GetQuoteVersion(activeQuoteVersion.toInteger());
ed.setMessage("Quote was rejected with text " + version.GetApprovedText());

SalesAfterSaveRelation

(1107) Called after a relation is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
ContactRelationEntity.ActiveText	Active text
ContactRelationEntity.Comment	Comment
ContactRelationEntity.CreatedDate	Created date
ContactRelationEntity.CreatedBy.*	Associate variables
ContactRelationEntity.DestinationContactId	Destination contactId
ContactRelationEntity.DestinationContactName	Destination contact name
ContactRelationEntity.DestinationPersonId	Destination personId
ContactRelationEntity.DestinationPersonName	Destination person name
ContactRelationEntity.PassiveText	Passive text
ContactRelationEntity.RelationDefinitionId	Relation definitionId
ContactRelationEntity.RelationId	RelationId
ContactRelationEntity.SourceContactId	Source contactId
ContactRelationEntity.SourceContactName	Source contact name
ContactRelationEntity.SourcePersonId	Source personId
ContactRelationEntity.SourcePersonName	Source person name
ContactRelationEntity.UpdatedDate	Updated date
IsNew	true/false

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("ContactRelationEntity.RelationId");

SalesAfterSaveSale

(1108)Called after a sale is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
EarningPst	Earning percent
IsNew	true/false
OurCurrency	Our currency
ProbabilityPst	Probability percent
SaleEntity.ActiveErpLinks	Active Erp links
SaleEntity.ActiveLinks	Active links
SaleEntity.Amount	Amount
SaleEntity.Associate.*	Associate variables
SaleEntity.Competitor.*	Competitor variables
SaleEntity.Completed	Completed
SaleEntity.CompletedBool	true/false
SaleEntity.Contact.*	Contact variables
SaleEntity.CreatedBy.*	Associate variables
SaleEntity.CreatedDate	Created date
SaleEntity.Credited.*	Credited variables
SaleEntity.Currency.*	Currency variables
SaleEntity.Earning	Earning
SaleEntity.EarningPercent	Earning percent
SaleEntity.Heading	Heading
SaleEntity.IsPublished	true/false
SaleEntity.Links.length	Links length
SaleEntity.NextDueDate	Next duedate
SaleEntity.Number	Number
SaleEntity.Person.*	Person variables
SaleEntity.Postit	Postit
SaleEntity.Project.*	Project variables
SaleEntity.PublishEventDate	Publish event date
SaleEntity.PublishFrom	Publish from
SaleEntity.PublishTo	Publish to
SaleEntity.Rating.*	Rating variables
SaleEntity.Reason.*	Reason variables
SaleEntity.ReasonSold.*	Reason sold variables
SaleEntity.SaleId	SaleId
SaleEntity.SaleStakeholders.length	Stakeholders length
SaleEntity.SaleText	Sale text
SaleEntity.SaleType.*	Saletype variables
SaleEntity.Saledate	Sale date
SaleEntity.Source.*	Source variables
SaleEntity.Status	Status
SaleEntity.UpdatedDate	Updated date
SaleEntity.VisibleFor.length	Visiblefor length
SaleEntity.VisibleFor[].*	Visiblefor variables
SaleStalled	true/false
SaleStatus	Sale status
TotalCost	Total cost

Examples

//If sale status has changed and is sold* Change customer category
if(ed.getInputValue("SaleStatusChanged") == "True" && ed.getInputValue("SaleStatus") == "2")
{
    if(ed.getInputValue("SaleEntity.Contact.CategoryName") == "Prospect")
    {
      NSContactAgent contactAgent;
      NSContactEntity entity = contactAgent.GetContactEntity(ed.getInputValue("SaleEntity.Contact.ContactId").toInteger());

      NSCategory category;
      category.SetId(1);
      entity.SetCategory(category);

      contactAgent.SaveContactEntity(entity);

    }
}

SalesAfterSaveSelection

(1110) Called after selection is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Examples

#setLanguageLevel 3;
EventData ed = getEventData();

SalesAfterSaveSelectionMember

(1112) Called after selection member is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	"§" separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, person name, selectionmember role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
    //Do something with each new member
}

SalesAfterSaveStakeholder

(1002) Called after a sale stakeholder is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	"§" separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, stakeholder role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
//Do something with each new member
}

SalesAfterSaveTicket

(1116) Called after a ticket is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Note: This trigger is supported only in New Service Input values

Variable	Description
ActiveMessageId	Current message ID
MessageEntity.EjMessageId	Current message ID
MessageEntity.CustomFields.*	Any custom fields defined
MessageEntity.HtmlBody	HTML content in message added
MessageEntity.Slevel	Access level on message
MessageEntity.Attachments.length	Attachment length on message
MessageEntity.Attachments[x].*	List of attachments
MessageEntity.Recipients.length	Length of recipients
MessageEntity.Recipients[x].*	List of recipients
MessageAction	See MessageActionType
IsNewTicket	Is New
IsNewTicketMessage	Is new ticket message
ActiveTicketId	Current ticket ID
TicketEntity.TicketId	Current ticket ID
TicketEntity.Title	Ticket title
TicketEntity.CreatedAt	Datetime when ticket was created
TicketEntity.LastChanged	Datetime when ticket was last changed
TicketEntity.ReadByOwner	Datetime when ticket was last read by owner
TicketEntity.ReadByCustomer	Datetime when ticket was last read by customer on Customer centre
TicketEntity.FirstReadByOwner	Datetime when ticket was first read by owner
TicketEntity.FirstReadByUser	Datetime when ticket was first read by customer on Customer centre
TicketEntity.Activate	Datetime when ticket will be activated if postponed
TicketEntity.ClosedAt	Datetime when ticket was closed
TicketEntity.RepliedAt	Datetime when ticket was replied to
TicketEntity.Deadline	Datetime for deadline on ticket
TicketEntity.CreatedBy.*	The associate who created this ticket
TicketEntity.Author	A string representing the author of the ticket (same as author of first message)
TicketEntity.OwnedBy.*	The associate who owns this ticket
TicketEntity.Category.*	The ticket category entity which this ticket is connected to
TicketEntity.Slevel	The securitylevel of the ticket
TicketEntity.Priority.*	The ticket priority entity which this ticket is connected to
TicketEntity.BaseStatus	The status of the ticket. I.e. active/closed/postponed/deleted
TicketEntity.Status.*	The ticket status entity which this ticket is connected to
TicketEntity.Origin	What is the origin of this ticket. See TicketOrigin
TicketEntity.Person.*	The primary person that this ticket is connected to
TicketEntity.SecondaryPersons	The secondary persons this ticket is connected to
TicketEntity.ConnectId	If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
TicketEntity.ReadStatus	Whether the owner has read the ticket or not (red, yellow, green). See TicketReadStatus
TicketEntity.TimeToReply	The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe
TicketEntity.RealTimeToReply	Same as time_to_reply, but not calculated based on priority
TicketEntity.TimeToClose	The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe
TicketEntity.RealTimeToClose	Same as time_to_close, but not calculated based on priority
TicketEntity.TimeSpentInternally	The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
TicketEntity.TimeSpentExternally	The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
TicketEntity.TimeSpentQueue	The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
TicketEntity.RealTimeSpentInternally	The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
TicketEntity.RealTimeSpentExternally	The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
TicketEntity.RealTimeSpentQueue	The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
TicketEntity.TimeSpent	The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use
TicketEntity.HasAttachment	Boolean indicating if this ticket has one or more attachments
TicketEntity.NumReplies	The number of replies (messages) to the customer for this request
TicketEntity.NumMessages	The total number of messages for this request
TicketEntity.FromAddress	The from-address used when this ticket got created, e.g. by email
TicketEntity.Tags.length	Length of array of tags
TicketEntity.Tags[x].*	An array containing the tags assigned to this request
TicketEntity.Language	The language of the first external message
TicketEntity.Sentiment	The sentiment index of the last external message
TicketEntity.SentimentConfidence	The sentiment confidence of the last external message
TicketEntity.SuggestedCategoryId	Suggestion for categorization, based on the text of the message (AI)
TicketEntity.SuggestedCategoryName	Suggested category from AI
TicketEntity.OrigHumanCategoryId	Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
TicketEntity.IconHint	Icon representing ticket's state
TicketEntity.Sale	The sale that this ticket is connected to
TicketEntity.Project	The project that this ticket is connected to
TicketEntity.FormSubmission	The form submission that this ticket is connected to
TicketEntity.TicketType.*	Type of the Request
TicketEntity.ExtraFields.*	Any custom fields defined
TicketEntity.CustomFields.*	Any custom fields defined

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String status = ed.getInputValue("BaseStatus");
if(status == "Closed")
{
//Do something with closed ticket
}

SalesBeforeSaveAcceptQuote

(1014) Called before saving quote approval. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

This trigger is only available as CRMScript trigger.

Input values

Variable	Description
IsNew	Is new
Quote.SaleId	Quote.SaleId
Quote.QuoteId	Quote.QuoteId
Quote.ActiveQuoteVersionId	Quote.ActiveQuoteVersionId
Quote.ActiveQuoteAlternativeId	Quote.ActiveQuoteAlternativeId
ActiveUser	AssociateId for active user
UserGroup	Primary usergroup of active user
OtherUserGroups.length	Length of other usergroups for active user
OtherUserGroups[i]	List of other usergroup IDs

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String message = "";
String activeQuoteAlternative = ed.getInputValue("Quote.ActiveQuoteAlternativeId");
String userGroup = ed.getInputValue("UserGroup");
Float discountPercent;
NSQuoteAgent agent;
NSQuoteAlternative alternative = agent.GetQuoteAlternative(activeQuoteAlternative.toInteger());
discountPercent = alternative.GetDiscountPercent();
//Check if discount higher than limit and specific usergroup 
if(discountPercent.round() >= 40 && userGroup == "2"){
	message = "Discount is to high you are not allowed to approve it " + discountPercent.toString(2);
	ed.setBlockExecution(true);
	ed.setMessage(message);
}

SalesBeforeSaveAppointment

(1001) Called before an appointment is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AppointmentEntity.ActiveDate	Activate date
AppointmentEntity.ActiveLinks	Has active links
AppointmentEntity.AppointmentId	Appointment ID
AppointmentEntity.AssignmentStatus	Assignment status
AppointmentEntity.Associate.*	Associate variables
AppointmentEntity.BookingType	Booking type
AppointmentEntity.CautionWarning	Caution warning
AppointmentEntity.CentralserviceVideomeetId	CentralserviceVideomeetId
AppointmentEntity.Completed	Completed
AppointmentEntity.CompletedBool	Is completed
AppointmentEntity.Contact.ActiveErpLinks	Has active Erp links
AppointmentEntity.Contact.Address.*	Contact Address variables
AppointmentEntity.Contact.*	Contact variables
AppointmentEntity.CreatedBy.*	Associate variables
AppointmentEntity.CreatedDate	Created date
AppointmentEntity.Description	Description
AppointmentEntity.EndDate	End date
AppointmentEntity.HasAlarm	Has alarm
AppointmentEntity.HasConflict	Has conflict
AppointmentEntity.InvitationStatus	InvitationStatus
AppointmentEntity.InvitedPerson.*	Invited person variables
AppointmentEntity.IsAlldayEvent	Is allday event
AppointmentEntity.IsFree	Is free
AppointmentEntity.IsMileStone	Is milestone
AppointmentEntity.IsPublished	Is published
AppointmentEntity.JoinVideomeetUrl	JoinVideomeetUrl
AppointmentEntity.Links.length	Links length
AppointmentEntity.Location	Location
AppointmentEntity.MotherAssociate.*	Mother associate variables
AppointmentEntity.MotherId	MotherId
AppointmentEntity.Participants.length	Participants length
AppointmentEntity.PreferredTZLocation	PreferredTZLocation
AppointmentEntity.Private	Is private
AppointmentEntity.PublishEventDate	Publish event date
AppointmentEntity.PublishFrom	Publish from
AppointmentEntity.PublishTo	Publish to
AppointmentEntity.RejectReason	Reject reason
AppointmentEntity.StartDate	Start date
AppointmentEntity.SuggestedAppointmentId	Suggested AppointmentId
AppointmentEntity.Task.*	Task variables
AppointmentEntity.Type	Type
AppointmentEntity.UpdatedDate	Updated date
AppointmentEntity.VisibleFor.*	VisibleFor variables
DialogCaption	Dialog caption
DoSendEmail	DoSendEmail
IsNew	Is new
IsVideoJoinButtonEnabled	Is VideoJoinButton enabled
Links.length	Links length

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("AppointmentEntity.AppointmentId");

SalesBeforeSaveContact

(1005) Called before a contact is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
ContactEntity.ActiveErpLinks	Active Erp links
ContactEntity.ActiveInterests	Active interests
ContactEntity.ActiveStatusMonitorId	ActiveStatusMonitorId
ContactEntity.Address.*	Address variables
ContactEntity.Associate.*	Associate variables
ContactEntity.BounceEmails.length	BounceEmails length
ContactEntity.Business.*	Business variables
ContactEntity.Category.*	Category variables
ContactEntity.ContactId	ContactId
ContactEntity.Country.*	Country variables
ContactEntity.CreatedBy.*	Created by variables
ContactEntity.CreatedDate	Created date
ContactEntity.CustomerLanguage.*	Customer language variables
ContactEntity.DbiAgentId	DbiAgentId
ContactEntity.DbiKey	DbiKey
ContactEntity.DbiLastModified	DbiLastModified
ContactEntity.DbiLastSyncronized	DbiLastSyncronized
ContactEntity.Department	Department
ContactEntity.Description	Description
ContactEntity.Emails.length	Emails length
ContactEntity.Faxes.length	Faxes length
ContactEntity.GroupId	GroupId
ContactEntity.Interests.length	Interests length
ContactEntity.Interests[].	List of interests
ContactEntity.Kananame	Kananame
ContactEntity.Name	Name
ContactEntity.NoMailing	No mailing
ContactEntity.Number1	Number 1
ContactEntity.Number2	Number 2
ContactEntity.OrgNr	Org nr/VAT no
ContactEntity.Persons.length	Persons length
ContactEntity.Phones.length	Phones length
ContactEntity.SupportPerson.*	Supportperson variables
ContactEntity.TicketPriority.*	Ticket priority variables
ContactEntity.UpdatedDate	Updated date
ContactEntity.Urls.length	Urls length
ContactEntity.Xstop	Stop
IsNew	Is new
PreviousCountryId	PreviousCountryId

Examples

// Get the variables in the current context
EventData ed = getEventData();

// Get the input value from the current company
String orgNr = ed.getInputValue("ContactEntity.OrgNr");
Bool blockExecution = false;

// If the orgNr field is empty, block save with a message
if(orgNr.isEmpty())
{
  ed.setMessage("Please type in a Org.Nr");
  blockExecution = true;
}// If the orgNr field has letters or is not 9 digits
else if(!orgNr.isDigit() || orgNr.getLength() != 9)
{
  ed.setMessage("Please type in a valid Org.Nr (9 digits)");
  blockExecution = true;
}
ed.setBlockExecution(blockExecution);

SalesBeforeSaveCustomObject

(1018) Called before a Custom object is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Note: This trigger is only supported in New Service with CustomObject FeatureToggle

Input values

Variable	Description
IsNew	True if this is a new entry
IsSCIL	Is SCIL
TableName	Custom object name, typically y_something
CustomObjectId	CustomObjectId
CustomObjectEntity.*	Database field name on Custom object, typically x_myfield
CustomObjectEntity.CustomObjectId	CustomObjectId
ActivePersonId	Depending on context page this might be present
ActiveContactId	Depending on context page this might be present
ActiveProjectId	Depending on context page this might be present
ActiveSaleId	Depending on context page this might be present
ActiveTicketId	Depending on context page this might be present

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("IsNew");
if(param1 == "true" && ed.getInputValue("TableName") == "y_cars")
{
    //Do something for if Custom object is Car and is created
}

SalesBeforeSaveDocument

(1004) Called before an document is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
DocumentDate	Document date
DocumentEntity.ActiveLinks	Active links
DocumentEntity.Associate.*	Associate variables
DocumentEntity.Attention	Attention
DocumentEntity.Completed	Completed
DocumentEntity.CompletedBool	true/false
DocumentEntity.Contact.*	Contact variables
DocumentEntity.Contact.Address.*	Contact address variables
DocumentEntity.CreatedBy.*	Created by variables
DocumentEntity.CreatedDate	Created date
DocumentEntity.Date	Date
DocumentEntity.Description	Description
DocumentEntity.DocumentId	Document Id
DocumentEntity.DocumentTemplate.*	Document template variables
DocumentEntity.ExternalRef	External ref
DocumentEntity.Header	Header
DocumentEntity.IsPublished	Is published
DocumentEntity.Links.length	Links length
DocumentEntity.Name	Document name
DocumentEntity.OurRef	Our ref
DocumentEntity.Person.*	Person variables
DocumentEntity.Project.*	Project variables
DocumentEntity.PublishEventDate	Publish event date
DocumentEntity.PublishFrom	Publish from
DocumentEntity.PublishTo	Publish to
DocumentEntity.Sale.*	Sale variables
DocumentEntity.Snum	Snum
DocumentEntity.SuggestedDocumentId	Suggested documentId
DocumentEntity.Type	Type
DocumentEntity.UpdatedDate	Updated date
DocumentEntity.UpdatedBy.*	Updated by variables
DocumentEntity.VisibleFor.length	Visible for length
DocumentEntity.VisibleFor[].*	List of visible for
DocumentEntity.YourRef	Your ref
DocumentName	Document name
EmailItemId	EmailItemId
IsNew	Is new
Links.length	Links length
SelectedDocumentTemplateLanguage	Document template language
TemplateListName	Template list name
TemplatesExtraInfo	Extra info

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("IsNew");

SalesBeforeSavePerson

(1006) Called before a person is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
Associate	Associate
Business	Business
Category	Category
ContactId	ContactId
IsNew	true/false
MailingConsent.HasConsent	true/false
PersonEntity.ActiveErpLinks	ActiveErpLinks
PersonEntity.ActiveInterests	ActiveInterests
PersonEntity.Address.*	Address variables
PersonEntity.BirthDate	BirthDate
PersonEntity.BounceEmails.length	Bounce email length
PersonEntity.Business.*	Business variables
PersonEntity.Category.*	Category variables
PersonEntity.ChatEmails.length	Chat emails length
PersonEntity.Consents.length	Consents length
PersonEntity.Consents[].*	List of consents variables
PersonEntity.Contact.Address.*	Contact address variables
PersonEntity.Contact.*	Contact variables
PersonEntity.Country.*	Country variables
PersonEntity.CreatedBy.*	Associate variables
PersonEntity.CreatedDate	Created date
PersonEntity.CustomerLanguage.*	Customer language variables
PersonEntity.DbiAgentId	DbiAgentId
PersonEntity.DbiKey	DbiKey
PersonEntity.DbiLastModified	DbiLastModified
PersonEntity.DbiLastSyncronized	DbiLastSyncronized
PersonEntity.Description	Description
PersonEntity.Emails.length	Emails length
PersonEntity.Faxes.length	Faxes length
PersonEntity.Faxes[].*	List of faxes
PersonEntity.Firstname	First name
PersonEntity.FormalName	Formal name
PersonEntity.FullName	Full name
PersonEntity.Interests.length	Interests length
PersonEntity.Interests[].*	Lists of interest variables
PersonEntity.InternetPhones.length	Internet phones length
PersonEntity.IsAssociate	true/false
PersonEntity.Kanafname	Kanafname
PersonEntity.Kanalname	Kanalname
PersonEntity.Lastname	Lastname
PersonEntity.MiddleName	Middle name
PersonEntity.MobilePhones.length	Mobile phones length
PersonEntity.MobilePhones[].*	List of mobile phones variables
PersonEntity.Mrmrs	Mrmrs
PersonEntity.NoMailing	true/false
PersonEntity.OfficePhones.length	Office phones length
PersonEntity.OfficePhones[].*	List of office phones variables
PersonEntity.OtherPhones.length	Other phones length
PersonEntity.OtherPhones[].*	List of other phones variables
PersonEntity.PersonId	PersonId
PersonEntity.PersonNumber	Person number
PersonEntity.Position.*	Position variables
PersonEntity.Post1	Post1
PersonEntity.Post2	Post2
PersonEntity.Post3	Post3
PersonEntity.PrivatePhones.length	Private phones length
PersonEntity.PrivatePhones[].*	List of private phones variables
PersonEntity.Retired	true/false
PersonEntity.Salutation	Salutation
PersonEntity.ShipmentTypes.length	Shipment types length
PersonEntity.ShipmentTypes[].*	List of shipment types variables
PersonEntity.SupportAssociate.*	Associate variables
PersonEntity.TicketPriority.*	Ticket priority variables
PersonEntity.Title	Title
PersonEntity.UpdatedDate	Updated date
PersonEntity.Urls.length	Urls length
PersonEntity.UsePersonAddress	true/false
PreviousCountryId	Previous countryId
UseAcademicTitle	true/false

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("PersonEntity.PersonId");

SalesBeforeSaveProject

(1009) Called before a project is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
IsNew	true/false
ProjectEntity.ActiveErpLinks	Active Erp links
ProjectEntity.ActiveStatusMonitorId	Status monitor ID
ProjectEntity.Associate.*	Associate variables
ProjectEntity.Completed	Completed
ProjectEntity.CreatedBy.*	Associate variables
ProjectEntity.CreatedDate	Created date
ProjectEntity.Description	Description
ProjectEntity.EndDate	End date
ProjectEntity.HasImage	true/false
ProjectEntity.ImageDescription	Image description
ProjectEntity.IsPublished	true/false
ProjectEntity.Links.length	Links length
ProjectEntity.Name	Name
ProjectEntity.NextMilestoneDate	Next milestone date
ProjectEntity.NmdAppointmentId	NmdAppointmentId
ProjectEntity.Postit	Postit
ProjectEntity.ProjectId	ProjectId
ProjectEntity.ProjectMembers.length	Project members length
ProjectEntity.ProjectNumber	Project number
ProjectEntity.ProjectStatus.*	Project status variables
ProjectEntity.ProjectType.*	Project type variables
ProjectEntity.PublishEventDate	Publish event date
ProjectEntity.PublishFrom	Publish from
ProjectEntity.PublishTo	Publish to
ProjectEntity.UpdatedDate	Updated date
ProjectEntity.Urls.length	Urls length

Examples

// Get the variables in the current context
EventData ed = getEventData();

if(ed.getInputValue("IsNew") == "true")
{
    //If project is new make sure Description is not empty
    Bool blockExecution = false;
    String description = ed.getInputValue("ProjectEntity.Description");

    // If the length of description field is less than 2 chars, block save with a message
    if(description.getLength() <= 2)
    {
      ed.setMessage("Please type in a description");
      blockExecution = true;
    }
    ed.setBlockExecution(blockExecution);
}

SalesBeforeSaveProjectMember

(1011) Called before project member is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	§ separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, person name, projectmember role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
    //Do something with each new member
}

SalesBeforeSaveQuote

(1003) Called before an quote is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddAlternativeCreateOrCopy	AddAlternativeCreateOrCopy
AlternativeDiscountAmount	AlternativeDiscountPercent
AlternativeDiscountPercent	AlternativeDiscountPercent
CanProvideDeliveryTermsList	true/false
CanProvideDeliveryTypeList	true/false
CanProvidePaymentTermsList	true/false
CanProvidePaymentTypeList	true/false
CannotProvideDeliveryTermsList	true/false
CannotProvideDeliveryTypeList	true/false
CannotProvidePaymentTermsList	true/false
CannotProvidePaymentTypeList	true/false
DeliveryAddress.LocalizedAddress.length	Length of list
DeliveryAddress.LocalizedAddress[*].length	Length of lists
DeliveryAddress.LocalizedAddress[*][].*	Delivery address variables
DeliveryAddress.Wgs84Latitude	Latitude
DeliveryAddress.Wgs84Longitude	Longitude
DeliveryAddressShowContact	true/false
IsNew	Is new
NewAlternativeName	New Alternative name
NotInDraft	true/false
PaymentAddress.LocalizedAddress.length	Length of list
PaymentAddress.LocalizedAddress[*].length	Length of lists
PaymentAddress.LocalizedAddress[*][].*	Payment address variables
PaymentAddress.Wgs84Latitude	Latitude
PaymentAddress.Wgs84Longitude	Longitude
PaymentAddressShowContact	true/false
PreviousDeliveryCountryId	PreviousDeliveryCountryId
PreviousPaymentCountryId	PreviousPaymentCountryId
Quote.AcceptedQuoteAlternativeId	AcceptedQuoteAlternativeId
Quote.ActiveQuoteVersion.*	Active QuoteVersion variables
Quote.ActiveQuoteVersionId	ActiveQuoteVersionId
Quote.DocumentId	DocumentId
Quote.ERPOrderKey	ERPOrderKey
Quote.ERPQuoteKey	ERPQuoteKey
Quote.FavoriteQuoteAlternative.*	Favorite QuoteAlternative variables
Quote.OrderComment	OrderComment
Quote.PoNumber	PoNumber
Quote.PreferredEmailCulture	PreferredEmailCulture
Quote.QuoteConnectionId	QuoteConnectionId
Quote.QuoteId	QuoteId
Quote.SaleId	SaleId
QuoteDocumentName	Quote document name
QuoteExtraInfo	QuoteExtraInfo
QuoteState	QuoteState
QuoteVersion.*	Quoteversion variables
QuoteVersionEarning	QuoteVersionEarning
QuoteVersionEarningPercent	QuoteVersionEarningPercent
QuoteVersionExtraInfo	QuoteVersionExtraInfo
QuoteVersionTotal	QuoteVersionTotal
SaleCurrency	SaleCurrency
SaleTypeOrderConfirmationTemplateId	SaleTypeOrderConfirmationTemplateId
SelectedCopyAlternative	SelectedCopyAlternative
Title	Title
UseDiscountOnTotal	true/false
Additional variables connected to UI	Full list can be found using tracing option of trigger

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("Quote.SaleId");

SalesBeforeSaveQuoteLine

(1013) Called before an quote line is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
IsNew	Is new
MandatoryFields	Mandatory fields
QuoteLine.Code	Code
QuoteLine.DeliveredQuantity	Delivered quantity
QuoteLine.Description	Description
QuoteLine.DiscountAmount	Discount amount
QuoteLine.DiscountPercent	Discount percent
QuoteLine.ERPDiscountAmount	Erp discount amount
QuoteLine.ERPDiscountPercent	Erp discount percent
QuoteLine.ERPProductKey	Erp product key
QuoteLine.EarningAmount	Earning amount
QuoteLine.EarningPercent	Earning percent
QuoteLine.ExtraField1	Extra field
QuoteLine.ExtraField2	Extra field
QuoteLine.ExtraField3	Extra field
QuoteLine.ExtraField4	Extra field
QuoteLine.ExtraField5	Extra field
QuoteLine.ExtraInfo.length	Extra fields length
QuoteLine.IsSubscription	Is subscription
QuoteLine.ItemNumber	Item number
QuoteLine.Name	Name
QuoteLine.PriceUnit	Price unit
QuoteLine.ProductCategoryKey	Product category key
QuoteLine.ProductFamilyKey	Product family key
QuoteLine.ProductTypeKey	Product type key
QuoteLine.Quantity	Quantity
QuoteLine.QuantityUnit	QuantityUnit
QuoteLine.QuoteAlternativeId	QuoteAlternativeId
QuoteLine.QuoteLineId	QuoteLineId
QuoteLine.Rank	Rank
QuoteLine.RawExtraInfo	RawExtraInfo
QuoteLine.Rights	Rights
QuoteLine.Rule	Rule
QuoteLine.Status	Status
QuoteLine.SubTotal	Subtotal
QuoteLine.SubscriptionQuantity	Subscription quantity
QuoteLine.SubscriptionStart	Subscription start
QuoteLine.SubscriptionUnit	Subscription unit
QuoteLine.Supplier	Supplier
QuoteLine.SupplierCode	Supplier code
QuoteLine.Thumbnail	Thumbnail
QuoteLine.TotalPrice	Total price
QuoteLine.UnitCost	Unit cost
QuoteLine.UnitListPrice	Unit list price
QuoteLine.UnitMinimumPrice	Unit minimum price
QuoteLine.Url	Url
QuoteLine.UserValueOverride	User value override
QuoteLine.VAT	VAT
QuoteLine.VATInfo	VAT info
QuoteLineExists	QuoteLineExists
StatusText	Status text

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("QuoteLine.QuoteLineId");

SalesBeforeSaveRejectQuote

(1015) Called before saving quote rejection. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

This trigger is only available as CRMScript trigger.

Input values

Variable	Description
IsNew	Is new
Quote.SaleId	Quote.SaleId
Quote.QuoteId	Quote.QuoteId
Quote.ActiveQuoteVersionId	Quote.ActiveQuoteVersionId
Quote.ActiveQuoteAlternativeId	Quote.ActiveQuoteAlternativeId
ActiveUser	AssociateId for active user
UserGroup	Primary usergroup of active user
OtherUserGroups.length	Length of other usergroups for active user
OtherUserGroups[i]	List of other usergroup IDs

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String activeQuoteVersion = ed.getInputValue("Quote.ActiveQuoteVersionId");

SalesBeforeSaveRelation

(1007) Called before a relation is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
ContactRelationEntity.ActiveText	Active text
ContactRelationEntity.Comment	Comment
ContactRelationEntity.CreatedDate	Created date
ContactRelationEntity.CreatedBy.*	Associate variables
ContactRelationEntity.DestinationContactId	Destination contactId
ContactRelationEntity.DestinationContactName	Destination contact name
ContactRelationEntity.DestinationPersonId	Destination personId
ContactRelationEntity.DestinationPersonName	Destination person name
ContactRelationEntity.PassiveText	Passive text
ContactRelationEntity.RelationDefinitionId	Relation definitionId
ContactRelationEntity.RelationId	RelationId
ContactRelationEntity.SourceContactId	Source contactId
ContactRelationEntity.SourceContactName	Source contact name
ContactRelationEntity.SourcePersonId	Source personId
ContactRelationEntity.SourcePersonName	Source person name
ContactRelationEntity.UpdatedDate	Updated date
IsNew	true/false

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String param1 = ed.getInputValue("ContactRelationEntity.RelationId");

SalesBeforeSaveSale

(1008) Called before a sale is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
EarningPst	Earning percent
IsNew	true/false
OurCurrency	Our currency
ProbabilityPst	Probability percent
SaleEntity.ActiveErpLinks	Active Erp links
SaleEntity.ActiveLinks	Active links
SaleEntity.Amount	Amount
SaleEntity.Associate.*	Associate variables
SaleEntity.Competitor.*	Competitor variables
SaleEntity.Completed	Completed
SaleEntity.CompletedBool	true/false
SaleEntity.Contact.*	Contact variables
SaleEntity.CreatedBy.*	Associate variables
SaleEntity.CreatedDate	Created date
SaleEntity.Credited.*	Credited variables
SaleEntity.Currency.*	Currency variables
SaleEntity.Earning	Earning
SaleEntity.EarningPercent	Earning percent
SaleEntity.Heading	Heading
SaleEntity.IsPublished	true/false
SaleEntity.Links.length	Links length
SaleEntity.NextDueDate	Next duedate
SaleEntity.Number	Number
SaleEntity.Person.*	Person variables
SaleEntity.Postit	Postit
SaleEntity.Project.*	Project variables
SaleEntity.PublishEventDate	Publish event date
SaleEntity.PublishFrom	Publish from
SaleEntity.PublishTo	Publish to
SaleEntity.Rating.*	Rating variables
SaleEntity.Reason.*	Reason variables
SaleEntity.ReasonSold.*	Reason sold variables
SaleEntity.SaleId	SaleId
SaleEntity.SaleStakeholders.length	Stakeholders length
SaleEntity.SaleText	Sale text
SaleEntity.SaleType.*	Saletype variables
SaleEntity.Saledate	Sale date
SaleEntity.Source.*	Source variables
SaleEntity.Status	Status
SaleEntity.UpdatedDate	Updated date
SaleEntity.VisibleFor.length	Visiblefor length
SaleEntity.VisibleFor[].*	Visiblefor variables
SaleStalled	true/false
SaleStatus	Sale status
TotalCost	Total cost

Examples

// Get the variables in the current context
EventData ed = getEventData();

SalesBeforeSaveSelection

(1010) Called before selection is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Examples

#setLanguageLevel 3;
EventData ed = getEventData();

SalesBeforeSaveSelectionMember

(1012) Called before selection member is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	"§" separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, person name, selectionmember role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
    //Do something with each new member
}

SalesBeforeSaveStakeholder

(1002) Called before a sale stakeholder is saved.EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Input values

Variable	Description
AddMembersArchiveConfig.ArchiveColumnInfo.length	ArchiveColumn length
AddMembersArchiveConfig.ArchiveEntityInfo.length	ArchiveEntity length
AddMembersArchiveConfig.ArchiveEntityInfo[].*	List of archiveEntity with variables
ContactPersonList.length	Length of person list
ContactPersonList[].*	List of persons with variables
CurrentContactId	Current ContactId
CurrentContactName	Current contact name
CurrentEntityName	Current sale name
IsNew	Is new
MainEntity.*	MainEntity variables
NewMembers	"§" separated rows, each containing pipe-separated columns: ID, contact ID, contact name, person ID, stakeholder role ID

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
String[] param1 = ed.getInputValue("NewMembers").split("§");
for(Integer i = 0; i < param1.length(); i++)
{
    //Do something with each new member
}

SalesBeforeSaveTicket

(1016) Called before a ticket is saved. EventData contains all variables passed by datahandler in the Sales client.

Declaration

Remarks

Note: This trigger is only supported in New Service Input values

Variable	Description
ActiveMessageId	Current message ID
MessageEntity.EjMessageId	Current message ID
MessageEntity.CustomFields.*	Any custom fields defined
MessageEntity.HtmlBody	HTML content in message added
MessageEntity.Slevel	Access level on message
MessageEntity.Attachments.length	Attachment length on message
MessageEntity.Attachments[x].*	List of attachments
MessageEntity.Recipients.length	Length of recipients
MessageEntity.Recipients[x].*	List of recipients
MessageAction	See MessageActionType
IsNewTicket	Is New
IsNewTicketMessage	Is new ticket message
ActiveTicketId	Current ticket ID
TicketEntity.TicketId	Current ticket ID
TicketEntity.Title	Ticket title
TicketEntity.CreatedAt	Datetime when ticket was created
TicketEntity.LastChanged	Datetime when ticket was last changed
TicketEntity.ReadByOwner	Datetime when ticket was last read by owner
TicketEntity.ReadByCustomer	Datetime when ticket was last read by customer on Customer centre
TicketEntity.FirstReadByOwner	Datetime when ticket was first read by owner
TicketEntity.FirstReadByUser	Datetime when ticket was first read by customer on Customer centre
TicketEntity.Activate	Datetime when ticket will be activated if postponed
TicketEntity.ClosedAt	Datetime when ticket was closed
TicketEntity.RepliedAt	Datetime when ticket was replied to
TicketEntity.Deadline	Datetime for deadline on ticket
TicketEntity.CreatedBy.*	The associate who created this ticket
TicketEntity.Author	A string representing the author of the ticket (same as author of first message)
TicketEntity.OwnedBy.*	The associate who owns this ticket
TicketEntity.Category.*	The ticket category entity which this ticket is connected to
TicketEntity.Slevel	The securitylevel of the ticket
TicketEntity.Priority.*	The ticket priority entity which this ticket is connected to
TicketEntity.BaseStatus	The status of the ticket. I.e. active/closed/postponed/deleted
TicketEntity.Status.*	The ticket status entity which this ticket is connected to
TicketEntity.Origin	What is the origin of this ticket. See TicketOrigin
TicketEntity.Person.*	The primary person that this ticket is connected to
TicketEntity.SecondaryPersons	The secondary persons this ticket is connected to
TicketEntity.ConnectId	If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
TicketEntity.ReadStatus	Whether the owner has read the ticket or not (red, yellow, green). See TicketReadStatus
TicketEntity.TimeToReply	The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe
TicketEntity.RealTimeToReply	Same as time_to_reply, but not calculated based on priority
TicketEntity.TimeToClose	The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe
TicketEntity.RealTimeToClose	Same as time_to_close, but not calculated based on priority
TicketEntity.TimeSpentInternally	The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
TicketEntity.TimeSpentExternally	The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
TicketEntity.TimeSpentQueue	The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
TicketEntity.RealTimeSpentInternally	The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
TicketEntity.RealTimeSpentExternally	The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
TicketEntity.RealTimeSpentQueue	The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
TicketEntity.TimeSpent	The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use
TicketEntity.HasAttachment	Boolean indicating if this ticket has one or more attachments
TicketEntity.NumReplies	The number of replies (messages) to the customer for this request
TicketEntity.NumMessages	The total number of messages for this request
TicketEntity.FromAddress	The from-address used when this ticket got created, e.g. by email
TicketEntity.Tags.length	Length of array of tags
TicketEntity.Tags[x].*	An array containing the tags assigned to this request
TicketEntity.Language	The language of the first external message
TicketEntity.Sentiment	The sentiment index of the last external message
TicketEntity.SentimentConfidence	The sentiment confidence of the last external message
TicketEntity.SuggestedCategoryId	Suggestion for categorization, based on the text of the message (AI)
TicketEntity.SuggestedCategoryName	Suggested category from AI
TicketEntity.OrigHumanCategoryId	Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
TicketEntity.IconHint	Icon representing ticket's state
TicketEntity.Sale.*	The sale that this ticket is connected to
TicketEntity.Project.*	The project that this ticket is connected to
TicketEntity.FormSubmission	The form submission that this ticket is connected to
TicketEntity.TicketType.*	Type of the Request
TicketEntity.ExtraFields.*	Any custom fields defined
TicketEntity.CustomFields.*	Any custom fields defined

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
//Changing title if ticket is new
if(getInputValue("IsNewTicket") == "true")
ed.setOutputValue("Important " + ed.getInputValue("TicketEntity.Title");

SalesLoadCustomObject

(1017) Called before a Custom object screen is loaded. EventData contains all variables passed by datahandler in the Sales client. Possible to manipulate field values by using setOutputValue()

Declaration

Remarks

Note: This trigger is only supported in New Service with CustomObject FeatureToggle

Input values

Variable	Description
IsNew	True if this is a new entry
IsSCIL	Is SCIL
TableName	Custom object name, typically y_something
CustomObjectId	CustomObjectId
CustomObjectEntity.*	Database field name on Custom object, typically x_myfield
CustomObjectEntity.CustomObjectId	CustomObjectId
ActivePersonId	Depending on context page this might be present
ActiveContactId	Depending on context page this might be present
ActiveProjectId	Depending on context page this might be present
ActiveSaleId	Depending on context page this might be present
ActiveTicketId	Depending on context page this might be present

Examples

#setLanguageLevel 3;
EventData ed = getEventData();
//Setting value if is new
if(getInputValue("IsNew") == "true")
ed.setOutputValue("CustomObjectEntity.x_value", "My value");

ScheduledTaskFailed

(300) Runs after scheduled task failed

Declaration

Remarks

Input values

Variable	Description
entryId	scheduled task ID
retries	schedule number of retries
disabled	schedule disabled ?
errorMessage	error message string
nextExecution	next scheduled start (datetime)
executionTime	int
scriptId	script ID to execute
scriptName	name of script
scriptIncludeId	unique ID of script

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

ServiceScreenAddMessageAfterSubmit

(703) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenAddMessageBeforeSubmit

(603) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenAddMessageLoad

(503) Called when screen is constructed, useful for setting default values into HTML elements

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCompanyAfterSubmit

(708) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCompanyBeforeSubmit

(608) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCompanyLoad

(508) Runs for HtmlPage.lang_ticket_newCompany screen. Called when screen is constructed, useful for setting default values into HTML elements

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCustomerAfterSubmit

(706) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCustomerBeforeSubmit

(606) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditCustomerLoad

(506) Runs for HtmlPage.lang_ticket_editCustomer

Called when screen is constructed, useful for setting default values into HTML elements

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

ServiceScreenEditExtraTableAfterSubmit

(710) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditExtraTableBeforeSubmit

(610) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditExtraTableLoad

(510) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

ServiceScreenEditTicketAfterSubmit

(704) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditTicketBeforeSubmit

(604) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenEditTicketLoad

(504) Called when screen is constructed, useful for setting default values into HTML elements

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenForwardAfterSubmit

(709) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenForwardBeforeSubmit

(609) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenForwardLoad

(509) Runs for HtmlPage.forward event. Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenListTicketMessagesAfterSubmit

(702) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenListTicketMessagesBeforeSubmit

(602) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenListTicketMessagesLoad

(502) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewQuickTicketAfterSubmit

(701) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewQuickTicketBeforeSubmit

(601) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewQuickTicketLoad

(501) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewTicketAfterSubmit

(700) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewTicketBeforeSubmit

(600) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenNewTicketLoad

(500) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCompanyAfterSubmit

(707) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCompanyBeforeSubmit

(607) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCompanyLoad

(507) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCustomerAfterSubmit

(705) Called after screen is submitted and values are saved, useful for performing after processing.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCustomerBeforeSubmit

(605) Called before screen is submitted and values are saved, useful for validations with blocking of save.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

ServiceScreenViewCustomerLoad

(505) Called when screen is constructed, useful for setting default values into HTML elements.

Declaration

Remarks

Input values

Variable	Description
button	HtmlSubmitButton element value
x.value	element x value
x.displayValue	element x display value

All HTML elements in the screen are added to the input values.

Examples

#setLanguageLevel 3;
String param1 = getVariable("button");

TicketActivated

(113) Runs when ticket is saved and status changed from postponed to active.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketChangedCategory

(141) Runs when a ticket is saved and the ticket category changes ID.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
category.old	old value
category.new	new value

Examples

#setLanguageLevel 3;
String param1 = getVariable("personId");

TicketChangedOwnedBy

(142) Runs when a ticket is saved and the owner changed.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
owned_by.old	old value
owned_by.new	new value

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketChangedPrimaryCustomer

(143) Runs when a ticket is saved and the customer ID changes.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
cust_id.old	old value
cust_id.new	new value

Examples

#setLanguageLevel 3;
String param1 = getVariable("personId");

TicketChangedPriority

(140) Runs when a ticket is saved and priority changed.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
priority.old	old value
priority.new	new value

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketChangedSlevel

(145) Runs when a ticket is saved and the security level changed.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
slevel.old	old value
slevel.new	new value

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketChangedTicketStatus

(144) Runs when a ticket is saved and status changed. If user-defined statuses are present in solution available values will differ from below.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketClosed

(110) Runs when a ticket is saved and the status changes to closed.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

TicketDeleted

(112) Runs when a ticket is saved and the status changes to deleted.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

TicketExternalMessageAdded

(152) Called for all external messages added to a ticket, following a call to the TicketMessageAdded trigger.

Declaration

Remarks

Input values

Variable	Description
entryId	the ticket ID
ticketId	the ticket ID
messageId	the ticket message ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

TicketInternalMessageAdded

(151) Called for all internal messages added to a ticket, following a call to the TicketMessageAdded trigger.

Declaration

Remarks

Input values

Variable	Description
entryId	the ticket ID
ticketId	the ticket ID
messageId	the ticket message ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

TicketMessageAdded

(150) Called for all messages added to a ticket, followed by call to either TicketInternalMessageAdded or TicketExternalMessageAdded trigger.

Declaration

Remarks

Input values

Variable	Description
entryId	the ticket ID
ticketId	the ticket ID
messageId	the ticket message ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("entryId");

TicketMessageSentimentCalculated

(153) Runs when a new sentiment is calculated.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
language	Two letter language code
sentiment
sentimentConfidence
messageId	message ID
messageIsExternal	Bool
messageIsFirst	Bool
ticketTitle	title for request
ticketPriorityId	priority ID
ticketPriorityName	priority name
ticketCategoryId	category ID
ticketCategoryName	category name
ticketStatusId	status ID
ticketStatusName	status name

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketPostponed

(111) Runs when a ticket is saved and the status changed to postponed.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

TicketReopened

(120) Runs when a ticket is saved and the status changed from closed to active.

Declaration

Remarks

Input values

Variable	Description
entryId	request ID
ticketId	request ID
personId	customer (person) ID
contactId	company (contact) ID
ticketStatus.old	old value (enum TicketBaseStatus)
ticketStatus.new	new value (enum TicketBaseStatus)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

TicketReopenedFromCustomerCenter

(121) Called when a ticket is reopened from Customer center.

Declaration

Remarks

Input values

Variable	Description
entryId	ticket ID
ticketId	ticket ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

TicketReopenedFromEmail

(122) Runs after ImportMailAfterProcessing (304) if ticket existed before.

Declaration

Remarks

Input values

Variable	Description
messageId	message ID (int)
entryId	request ID
ticketId	request ID
customerId	person ID
customerEmail	person email address
mailBackup	backup string
filterId	filter ID
to	to header value
from	from header value
isNewCustomer	new customer? (0/1)

Examples

#setLanguageLevel 3;
String param1 = getVariable("customerId");

TicketSave

Called when a ticket is being saved.

Declaration

Remarks

Input values

Variable	Description
ticketId	ticket ID
activeUser	ejUser ID

Examples

#setLanguageLevel 3;
String param1 = getVariable("ticketId");

Example parser variables:

if(getParserVariable("ticket.new.category") != getParserVariable("ticket.old.value"))
    log("Category has changed");

In this event it is possible to get more information regarding changes done using Parser variables to compare old values against new values.