Enum TicketOrigin
Communication channel leading to ticket being created
Syntax
TicketOriginFields
| Name | Description |
|---|---|
| Unknown | We just have no idea. Maybe it was too long ago |
Email communiqué |
|
| SMS | SMS |
| Fax | Telefacsimile |
| Phone | Phone call to human operator |
Facebook wall |
|
Tweet tweet |
|
| Internal | Internal, by human operator |
| CustomerCentre | Direct by customer through CustomerCentre web pages |
| EMarketing | Auto-generated from Emarketing link |
| AutoGenerated | Automatic processes in CS |
| Chat | Chat |
| Form | Form submission |