Class NSTicketEntity
Represents a service ticket.
Syntax
Constructors
NSTicketEntity()
Initializes a new instance of the NSTicketEntity class.
Declaration
Methods
GetActivate()
When the ticket should be activated, if it is postponed.
Declaration
Returns
Examples
NSTicketEntity thing;
DateTime activate = thing.GetActivate();
GetAlertLevel()
The alert level for the ticket. Matches the level value of the ticket_alert table.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer alertLevel = thing.GetAlertLevel();
GetAlertTimeout()
The datetime for when the ticket should jump to the next alert_level.
Declaration
DateTime GetAlertTimeout()
Returns
Examples
NSTicketEntity thing;
DateTime alertTimeout = thing.GetAlertTimeout();
GetAuthor()
A string representing the author of the ticket (same as author of first message).
Declaration
Returns
Examples
NSTicketEntity thing;
String author = thing.GetAuthor();
GetBaseStatus()
Represents a service ticket.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer baseStatus = thing.GetBaseStatus();
GetCategory()
The ticket category entity which this ticket is connected to
Declaration
NSTicketCategoryEntity GetCategory()
Returns
Examples
NSTicketEntity thing;
NSTicketCategoryEntity category = thing.GetCategory();
GetClosedAt()
When the ticket was closed.
Declaration
Returns
Examples
NSTicketEntity thing;
DateTime closedAt = thing.GetClosedAt();
GetConnectId()
If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer connectId = thing.GetConnectId();
GetCreatedAt()
When the ticket was created.
Declaration
Returns
Examples
NSTicketEntity thing;
DateTime createdAt = thing.GetCreatedAt();
GetCreatedBy()
The associate who created this ticket
Declaration
NSAssociate GetCreatedBy()
Returns
Examples
NSTicketEntity thing;
NSAssociate createdBy = thing.GetCreatedBy();
GetCustomFields()
Gets the user-defined + extra fields on a TicketEntity as a map.
Declaration
Returns
Examples
NSTicketEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
printLine(fields.getKey() + ": " + fields.getVal());
GetDeadline()
Declaration
Returns
Examples
NSTicketEntity thing;
DateTime deadline = thing.GetDeadline();
Gets the extra fields on TicketEntity as a map.
Declaration
Returns
NSTicketEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
printLine(fields.getKey() + ": " + fields.getVal());
GetFirstReadByUser()
The datetime for when the ticket first was read by a user.
Declaration
DateTime GetFirstReadByUser()
Returns
Examples
NSTicketEntity thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();
GetFromAddress()
The from-address used when this ticket got created, e.g. by email
Declaration
Returns
Examples
NSTicketEntity thing;
String fromAddress = thing.GetFromAddress();
GetHasAttachment()
Bool indicating if this ticket has one or more attachments.
Declaration
Returns
Examples
NSTicketEntity thing;
Bool hasAttachment = thing.GetHasAttachment();
GetLastChanged()
The last time the ticket was modified.
Declaration
DateTime GetLastChanged()
Returns
Examples
NSTicketEntity thing;
DateTime lastChanged = thing.GetLastChanged();
GetMessages()
Represents a service ticket.
Declaration
NSTicketMessage[] GetMessages()
Returns
| Type |
Description |
| NSTicketMessage[] |
TicketMessageId, CreatedAt, SLevel, and Important for all the messages connected to this ticket.
|
Examples
NSTicketEntity thing;
NSTicketMessage[] messages = thing.GetMessages();
GetNumMessages()
The total number of messages for this request.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer numMessages = thing.GetNumMessages();
GetNumReplies()
The number of replies (messages) to the customer for this request.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer numReplies = thing.GetNumReplies();
GetOrigin()
What is the origin of this ticket
Declaration
Returns
Examples
NSTicketEntity thing;
Integer origin = thing.GetOrigin();
GetOwnedBy()
The associate who owns this ticket
Declaration
Returns
Examples
NSTicketEntity thing;
NSAssociate ownedBy = thing.GetOwnedBy();
GetPerson()
The primary person that this ticket is connected to
Declaration
Returns
Examples
NSTicketEntity thing;
NSPerson person = thing.GetPerson();
GetPriority()
The ticket priority entity which this ticket is connected to
Declaration
NSTicketPriorityEntity GetPriority()
Returns
Examples
NSTicketEntity thing;
NSTicketPriorityEntity priority = thing.GetPriority();
GetReadByCustomer()
The datetime for when the ticket was read by the customer.
Declaration
DateTime GetReadByCustomer()
Returns
Examples
NSTicketEntity thing;
DateTime readByCustomer = thing.GetReadByCustomer();
GetReadByOwner()
The datetime for when the ticket last was read by the owner.
Declaration
DateTime GetReadByOwner()
Returns
Examples
NSTicketEntity thing;
DateTime readByOwner = thing.GetReadByOwner();
GetReadStatus()
Represents a service ticket.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer readStatus = thing.GetReadStatus();
GetRealTimeSpentExternally()
The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
Declaration
Integer GetRealTimeSpentExternally()
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();
GetRealTimeSpentInternally()
The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
Declaration
Integer GetRealTimeSpentInternally()
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();
GetRealTimeSpentQueue()
The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
Declaration
Integer GetRealTimeSpentQueue()
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();
GetRealTimeToClose()
Same as time_to_close, but not calculated based on priority.
Declaration
Integer GetRealTimeToClose()
Returns
Examples
NSTicketEntity thing;
Integer realTimeToClose = thing.GetRealTimeToClose();
GetRealTimeToReply()
Same as time_to_reply, but not calculated based on priority.
Declaration
Integer GetRealTimeToReply()
Returns
Examples
NSTicketEntity thing;
Integer realTimeToReply = thing.GetRealTimeToReply();
GetRepliedAt()
The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
Declaration
Returns
Examples
NSTicketEntity thing;
DateTime repliedAt = thing.GetRepliedAt();
GetSecondaryPersons()
The secondary persons this ticket is connected to
Declaration
NSPerson[] GetSecondaryPersons()
Returns
Examples
NSTicketEntity thing;
NSPerson[] secondaryPersons = thing.GetSecondaryPersons();
GetSlevel()
Represents a service ticket.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer slevel = thing.GetSlevel();
GetStatus()
The ticket status entity which this ticket is connected to
Declaration
NSTicketStatusEntity GetStatus()
Returns
Examples
NSTicketEntity thing;
NSTicketStatusEntity status = thing.GetStatus();
An array containing the tags assigned to this request.
Declaration
Returns
NSTicketEntity thing;
NSTag[] tags = thing.GetTags();
GetTicketId()
The primary key (auto-incremented)
Declaration
Returns
Examples
NSTicketEntity thing;
Integer ticketId = thing.GetTicketId();
GetTimeSpentExternally()
The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
Declaration
Integer GetTimeSpentExternally()
Returns
Examples
NSTicketEntity thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();
GetTimeSpentInternally()
The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
Declaration
Integer GetTimeSpentInternally()
Returns
Examples
NSTicketEntity thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();
GetTimeSpentQueue()
The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
Declaration
Integer GetTimeSpentQueue()
Returns
Examples
NSTicketEntity thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();
GetTimeToClose()
The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer timeToClose = thing.GetTimeToClose();
GetTimeToReply()
The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
Declaration
Returns
Examples
NSTicketEntity thing;
Integer timeToReply = thing.GetTimeToReply();
GetTitle()
Declaration
Returns
Examples
NSTicketEntity thing;
String title = thing.GetTitle();
SetActivate(DateTime)
When the ticket should be activated, if it is postponed.
Declaration
Void SetActivate(DateTime activate)
Parameters
Returns
Examples
NSTicketEntity thing;
DateTime activate;
thing.SetActivate(activate);
SetAlertLevel(Integer)
The alert level for the ticket. Matches the level value of the ticket_alert table.
Declaration
Void SetAlertLevel(Integer alertLevel)
Parameters
| Type |
Name |
Description |
| Integer |
alertLevel |
|
Returns
Examples
NSTicketEntity thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);
SetAlertTimeout(DateTime)
The datetime for when the ticket should jump to the next alert level.
Declaration
Void SetAlertTimeout(DateTime alertTimeout)
Parameters
| Type |
Name |
Description |
| DateTime |
alertTimeout |
|
Returns
Examples
NSTicketEntity thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);
SetAuthor(String)
A string representing the author of the ticket (same as author of first message).
Declaration
Void SetAuthor(String author)
Parameters
| Type |
Name |
Description |
| String |
author |
|
Returns
Examples
NSTicketEntity thing;
String author;
thing.SetAuthor(author);
SetBaseStatus(Integer)
Represents a service ticket.
Declaration
Void SetBaseStatus(Integer baseStatus)
Parameters
Returns
Examples
NSTicketEntity thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);
SetCategory(NSTicketCategoryEntity)
Represents a service ticket.
Declaration
Void SetCategory(NSTicketCategoryEntity category)
Parameters
| Type |
Name |
Description |
| NSTicketCategoryEntity |
category |
The ticket category entity which this ticket is connected to.
|
Returns
Examples
NSTicketEntity thing;
NSTicketCategoryEntity category;
thing.SetCategory(category);
SetClosedAt(DateTime)
Represents a service ticket.
Declaration
Void SetClosedAt(DateTime closedAt)
Parameters
| Type |
Name |
Description |
| DateTime |
closedAt |
When the ticket was closed.
|
Returns
Examples
NSTicketEntity thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);
SetConnectId(Integer)
If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
Declaration
Void SetConnectId(Integer connectId)
Parameters
| Type |
Name |
Description |
| Integer |
connectId |
|
Returns
Examples
NSTicketEntity thing;
Integer connectId;
thing.SetConnectId(connectId);
SetCreatedAt(DateTime)
When the ticket was created.
Declaration
Void SetCreatedAt(DateTime createdAt)
Parameters
| Type |
Name |
Description |
| DateTime |
createdAt |
|
Returns
Examples
NSTicketEntity thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);
SetCreatedBy(NSAssociate)
Represents a service ticket.
Declaration
Void SetCreatedBy(NSAssociate createdBy)
Parameters
| Type |
Name |
Description |
| NSAssociate |
createdBy |
The associate who created this ticket.
|
Returns
Examples
NSTicketEntity thing;
NSAssociate createdBy;
thing.SetCreatedBy(createdBy);
SetCustomFields(Map)
Sets the user-defined and extra fields on a TicketEntity with a map.
Declaration
Void SetCustomFields(Map udefs)
Examples
NSTicketEntity thing;
Map udefs;
udefs["SuperOffice:1"] = "[I:123]";
udefs["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
udefs["custom.progid"] = "foobar";
udefs["x_foo"] = "foobar";
udefs["x_bar"] = "456"; // List item id
thing.SetCustomFields(udefs);
SetDeadline(DateTime)
Represents a service ticket.
Declaration
Void SetDeadline(DateTime deadline)
Parameters
| Type |
Name |
Description |
| DateTime |
deadline |
Deadline for ticket.
|
Returns
Examples
NSTicketEntity thing;
DateTime deadline;
thing.SetDeadline(deadline);
Sets the extra field values on TicketEntity with a map.
Declaration
Void SetExtraFields(Map extras)
Parameters
| Type |
Name |
Description |
| Map |
extras |
|
Returns
NSTicketEntity thing;
Map extras;
extras["SuperOffice:1"] = "[I:123]";
extras["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
extras["custom.progid"] = "foobar";
thing.SetExtraFields(extras);
SetFirstReadByUser(DateTime)
Represents a service ticket.
Declaration
Void SetFirstReadByUser(DateTime firstReadByUser)
Parameters
| Type |
Name |
Description |
| DateTime |
firstReadByUser |
The datetime for when the ticket first was read by a user.
|
Returns
Examples
NSTicketEntity thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);
SetFromAddress(String)
The from-address used when this ticket got created, e.g. by email
Declaration
Void SetFromAddress(String fromAddress)
Parameters
| Type |
Name |
Description |
| String |
fromAddress |
|
Returns
Examples
NSTicketEntity thing;
String fromAddress;
thing.SetFromAddress(fromAddress);
SetHasAttachment(Bool)
Bool indicating if this ticket has one or more attachments.
Declaration
Void SetHasAttachment(Bool hasAttachment)
Parameters
| Type |
Name |
Description |
| Bool |
hasAttachment |
|
Returns
Examples
NSTicketEntity thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);
SetLastChanged(DateTime)
Represents a service ticket.
Declaration
Void SetLastChanged(DateTime lastChanged)
Parameters
| Type |
Name |
Description |
| DateTime |
lastChanged |
The last time the ticket was modified.
|
Returns
Examples
NSTicketEntity thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);
SetMessages(NSTicketMessage[])
Represents a service ticket.
Declaration
Void SetMessages(NSTicketMessage[] messages)
Parameters
| Type |
Name |
Description |
| NSTicketMessage[] |
messages |
TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket.
|
Returns
Examples
NSTicketEntity thing;
NSTicketMessage[] messages;
thing.SetMessages(messages);
SetNumMessages(Integer)
The total number of messages for this request.
Declaration
Void SetNumMessages(Integer numMessages)
Parameters
| Type |
Name |
Description |
| Integer |
numMessages |
|
Returns
Examples
NSTicketEntity thing;
Integer numMessages;
thing.SetNumMessages(numMessages);
SetNumReplies(Integer)
The number of replies (messages) to the customer for this request.
Declaration
Void SetNumReplies(Integer numReplies)
Parameters
| Type |
Name |
Description |
| Integer |
numReplies |
|
Returns
Examples
NSTicketEntity thing;
Integer numReplies;
thing.SetNumReplies(numReplies);
SetOrigin(Integer)
Represents a service ticket.
Declaration
Void SetOrigin(Integer origin)
Parameters
Returns
Examples
NSTicketEntity thing;
Integer origin;
thing.SetOrigin(origin);
SetOwnedBy(NSAssociate)
Represents a service ticket.
Declaration
Void SetOwnedBy(NSAssociate ownedBy)
Parameters
| Type |
Name |
Description |
| NSAssociate |
ownedBy |
The associate who owns this ticket.
|
Returns
Examples
NSTicketEntity thing;
NSAssociate ownedBy;
thing.SetOwnedBy(ownedBy);
SetPerson(NSPerson)
The primary person that this ticket is connected to
Declaration
Void SetPerson(NSPerson person)
Parameters
Returns
Examples
NSTicketEntity thing;
NSPerson person;
thing.SetPerson(person);
SetPriority(NSTicketPriorityEntity)
The ticket priority entity which this ticket is connected to
Declaration
Void SetPriority(NSTicketPriorityEntity priority)
Parameters
Returns
Examples
NSTicketEntity thing;
NSTicketPriorityEntity priority;
thing.SetPriority(priority);
SetReadByCustomer(DateTime)
Represents a service ticket.
Declaration
Void SetReadByCustomer(DateTime readByCustomer)
Parameters
| Type |
Name |
Description |
| DateTime |
readByCustomer |
The datetime for when the ticket was read by the customer.
|
Returns
Examples
NSTicketEntity thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);
SetReadByOwner(DateTime)
Represents a service ticket.
Declaration
Void SetReadByOwner(DateTime readByOwner)
Parameters
| Type |
Name |
Description |
| DateTime |
readByOwner |
The datetime for when the ticket was read by the owner.
|
Returns
Examples
NSTicketEntity thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);
SetReadStatus(Integer)
Represents a service ticket.
Declaration
Void SetReadStatus(Integer readStatus)
Parameters
| Type |
Name |
Description |
| Integer |
readStatus |
Whether the owner has read the ticket or not (red, yellow, green). See TicketReadStatus.
|
Returns
Examples
NSTicketEntity thing;
Integer readStatus;
thing.SetReadStatus(readStatus);
SetRealTimeSpentExternally(Integer)
The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
Declaration
Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)
Parameters
| Type |
Name |
Description |
| Integer |
realTimeSpentExternally |
|
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);
SetRealTimeSpentInternally(Integer)
The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
Declaration
Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)
Parameters
| Type |
Name |
Description |
| Integer |
realTimeSpentInternally |
|
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);
SetRealTimeSpentQueue(Integer)
The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
Declaration
Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)
Parameters
| Type |
Name |
Description |
| Integer |
realTimeSpentQueue |
|
Returns
Examples
NSTicketEntity thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);
SetRealTimeToClose(Integer)
Same as time_to_close, but not calculated based on priority.
Declaration
Void SetRealTimeToClose(Integer realTimeToClose)
Parameters
| Type |
Name |
Description |
| Integer |
realTimeToClose |
|
Returns
Examples
NSTicketEntity thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);
SetRealTimeToReply(Integer)
Same as time_to_reply, but not calculated based on priority.
Declaration
Void SetRealTimeToReply(Integer realTimeToReply)
Parameters
| Type |
Name |
Description |
| Integer |
realTimeToReply |
|
Returns
Examples
NSTicketEntity thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);
SetRepliedAt(DateTime)
The datetime for when the ticket was replied to (when the first external message added to the ticket).
Declaration
Void SetRepliedAt(DateTime repliedAt)
Parameters
| Type |
Name |
Description |
| DateTime |
repliedAt |
When the ticket was replied to.
|
Returns
Examples
NSTicketEntity thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);
SetSecondaryPersons(NSPerson[])
The secondary persons this ticket is connected to
Declaration
Void SetSecondaryPersons(NSPerson[] secondaryPersons)
Parameters
| Type |
Name |
Description |
| NSPerson[] |
secondaryPersons |
|
Returns
Examples
NSTicketEntity thing;
NSPerson[] secondaryPersons;
thing.SetSecondaryPersons(secondaryPersons);
SetSlevel(Integer)
Represents a service ticket.
Declaration
Void SetSlevel(Integer slevel)
Parameters
Returns
Examples
NSTicketEntity thing;
Integer slevel;
thing.SetSlevel(slevel);
SetStatus(NSTicketStatusEntity)
Represents a service ticket.
Declaration
Void SetStatus(NSTicketStatusEntity status)
Parameters
| Type |
Name |
Description |
| NSTicketStatusEntity |
status |
The ticket status entity which this ticket is connected to.
|
Returns
Examples
NSTicketEntity thing;
NSTicketStatusEntity status;
thing.SetStatus(status);
An array containing the tags assigned to this request
Declaration
Void SetTags(NSTag[] tags)
Parameters
| Type |
Name |
Description |
| NSTag[] |
tags |
|
Returns
NSTicketEntity thing;
NSTag[] tags;
thing.SetTags(tags);
SetTicketId(Integer)
The primary key (auto-incremented)
Declaration
Void SetTicketId(Integer ticketId)
Parameters
| Type |
Name |
Description |
| Integer |
ticketId |
|
Returns
Examples
NSTicketEntity thing;
Integer ticketId;
thing.SetTicketId(ticketId);
SetTimeSpentExternally(Integer)
The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
Declaration
Void SetTimeSpentExternally(Integer timeSpentExternally)
Parameters
| Type |
Name |
Description |
| Integer |
timeSpentExternally |
|
Returns
Examples
NSTicketEntity thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);
SetTimeSpentInternally(Integer)
The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
Declaration
Void SetTimeSpentInternally(Integer timeSpentInternally)
Parameters
| Type |
Name |
Description |
| Integer |
timeSpentInternally |
|
Returns
Examples
NSTicketEntity thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);
SetTimeSpentQueue(Integer)
The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
Declaration
Void SetTimeSpentQueue(Integer timeSpentQueue)
Parameters
| Type |
Name |
Description |
| Integer |
timeSpentQueue |
|
Returns
Examples
NSTicketEntity thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);
SetTimeToClose(Integer)
The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
Declaration
Void SetTimeToClose(Integer timeToClose)
Parameters
| Type |
Name |
Description |
| Integer |
timeToClose |
|
Returns
Examples
NSTicketEntity thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);
SetTimeToReply(Integer)
The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
Declaration
Void SetTimeToReply(Integer timeToReply)
Parameters
| Type |
Name |
Description |
| Integer |
timeToReply |
|
Returns
Examples
NSTicketEntity thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);
SetTitle(String)
Declaration
Void SetTitle(String title)
Parameters
| Type |
Name |
Description |
| String |
title |
|
Returns
Examples
NSTicketEntity thing;
String title;
thing.SetTitle(title);