Text analysis
Increase globalization by detecting and translating foreign languages in requests. Your customer support agents can select to translate message content in unfamiliar languages, from the Requests screen.
Language detection: Select this option to activate automatic language detection for incoming requests. The detected language is displayed below request messages in SuperOffice.
Translate message: Select this option to activate translation of incoming requests. Request handlers can then click a link in a message to translate it. Language detection must be activated for this function to work.
Increase customer satisfaction by using AI to detect importance/urgency and the customer's emotional language. Run automatic analysis of incoming messages in requests, to determine if the content is positive, negative or neutral.
- Sentiment analysis: Select this option to activate automatic sentiment analysis for incoming requests. Request handlers can quickly determine the "mood" of a message from the emoticon (happy, unhappy or neutral) below the message in a request.