Class NSTicketEntity
Represents a service ticket.
Constructors
NSTicketEntity()
Initializes a new instance of the NSTicketEntity class.
Declaration
NSTicketEntityMethods
GetActivate()
When the ticket should be activated, if it is postponed.
Declaration
DateTime GetActivate()Examples
NSTicketEntity thing;
DateTime activate = thing.GetActivate();Returns
| Type | Description |
| DateTime |
GetAlertLevel()
The alert level for the ticket. Matches the level value of the ticket_alert table.
Declaration
Integer GetAlertLevel()Examples
NSTicketEntity thing;
Integer alertLevel = thing.GetAlertLevel();Returns
| Type | Description |
| Integer |
GetAlertTimeout()
The datetime for when the ticket should jump to the next alert_level.
Declaration
DateTime GetAlertTimeout()Examples
NSTicketEntity thing;
DateTime alertTimeout = thing.GetAlertTimeout();Returns
| Type | Description |
| DateTime |
GetAuthor()
A string representing the author of the ticket (same as author of first message).
Declaration
String GetAuthor()Examples
NSTicketEntity thing;
String author = thing.GetAuthor();Returns
| Type | Description |
| String |
GetBaseStatus()
Declaration
Integer GetBaseStatus()Examples
NSTicketEntity thing;
Integer baseStatus = thing.GetBaseStatus();Returns
| Type | Description |
| Integer | The status of the ticket. See <xref href="CRMScript.NetServer.TicketBaseStatus" data-throw-if-not-resolved="false"></xref> |
GetCategory()
The ticket category entity which this ticket is connected to
Declaration
NSTicketCategoryEntity GetCategory()Examples
NSTicketEntity thing;
NSTicketCategoryEntity category = thing.GetCategory();Returns
| Type | Description |
| NSTicketCategoryEntity |
GetClosedAt()
When the ticket was closed.
Declaration
DateTime GetClosedAt()Examples
NSTicketEntity thing;
DateTime closedAt = thing.GetClosedAt();Returns
| Type | Description |
| DateTime |
GetConnectId()
If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
Declaration
Integer GetConnectId()Examples
NSTicketEntity thing;
Integer connectId = thing.GetConnectId();Returns
| Type | Description |
| Integer |
GetCreatedAt()
When the ticket was created.
Declaration
DateTime GetCreatedAt()Examples
NSTicketEntity thing;
DateTime createdAt = thing.GetCreatedAt();Returns
| Type | Description |
| DateTime |
GetCreatedBy()
The associate who created this ticket
Declaration
NSAssociate GetCreatedBy()Examples
NSTicketEntity thing;
NSAssociate createdBy = thing.GetCreatedBy();Returns
| Type | Description |
| NSAssociate |
GetCustomFields()
Gets the user-defined + extra fields on a TicketEntity as a map.
Declaration
Map GetCustomFields()Examples
NSTicketEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
printLine(fields.getKey() + ": " + fields.getVal());Returns
| Type | Description |
| Map |
GetDeadline()
Deadline for ticket.
Declaration
DateTime GetDeadline()Examples
NSTicketEntity thing;
DateTime deadline = thing.GetDeadline();Returns
| Type | Description |
| DateTime |
GetExtraFields()
Gets the extra fields on TicketEntity as a map.
Declaration
Map GetExtraFields()Examples
NSTicketEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
printLine(fields.getKey() + ": " + fields.getVal());Returns
| Type | Description |
| Map |
GetFirstReadByUser()
The datetime for when the ticket first was read by a user.
Declaration
DateTime GetFirstReadByUser()Examples
NSTicketEntity thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();Returns
| Type | Description |
| DateTime |
GetFromAddress()
The from-address used when this ticket got created, e.g. by email
Declaration
String GetFromAddress()Examples
NSTicketEntity thing;
String fromAddress = thing.GetFromAddress();Returns
| Type | Description |
| String |
GetHasAttachment()
Bool indicating if this ticket has one or more attachments.
Declaration
Bool GetHasAttachment()Examples
NSTicketEntity thing;
Bool hasAttachment = thing.GetHasAttachment();Returns
| Type | Description |
| Bool |
GetLastChanged()
The last time the ticket was modified.
Declaration
DateTime GetLastChanged()Examples
NSTicketEntity thing;
DateTime lastChanged = thing.GetLastChanged();Returns
| Type | Description |
| DateTime |
GetMessages()
Declaration
NSTicketMessage[] GetMessages()Examples
NSTicketEntity thing;
NSTicketMessage[] messages = thing.GetMessages();Returns
| Type | Description |
| NSTicketMessage[] | TicketMessageId, CreatedAt, SLevel, and Important for all the messages connected to this ticket. |
GetNumMessages()
The total number of messages for this request.
Declaration
Integer GetNumMessages()Examples
NSTicketEntity thing;
Integer numMessages = thing.GetNumMessages();Returns
| Type | Description |
| Integer |
GetNumReplies()
The number of replies (messages) to the customer for this request.
Declaration
Integer GetNumReplies()Examples
NSTicketEntity thing;
Integer numReplies = thing.GetNumReplies();Returns
| Type | Description |
| Integer |
GetOrigin()
What is the origin of this ticket
Declaration
Integer GetOrigin()Examples
NSTicketEntity thing;
Integer origin = thing.GetOrigin();Returns
| Type | Description |
| Integer | See <xref href="CRMScript.NetServer.TicketOrigin" data-throw-if-not-resolved="false"></xref>. |
GetOwnedBy()
The associate who owns this ticket
Declaration
NSAssociate GetOwnedBy()Examples
NSTicketEntity thing;
NSAssociate ownedBy = thing.GetOwnedBy();Returns
| Type | Description |
| NSAssociate |
GetPerson()
The primary person that this ticket is connected to
Declaration
NSPerson GetPerson()Examples
NSTicketEntity thing;
NSPerson person = thing.GetPerson();Returns
| Type | Description |
| NSPerson |
GetPriority()
The ticket priority entity which this ticket is connected to
Declaration
NSTicketPriorityEntity GetPriority()Examples
NSTicketEntity thing;
NSTicketPriorityEntity priority = thing.GetPriority();Returns
| Type | Description |
| NSTicketPriorityEntity |
GetReadByCustomer()
The datetime for when the ticket was read by the customer.
Declaration
DateTime GetReadByCustomer()Examples
NSTicketEntity thing;
DateTime readByCustomer = thing.GetReadByCustomer();Returns
| Type | Description |
| DateTime |
GetReadByOwner()
The datetime for when the ticket last was read by the owner.
Declaration
DateTime GetReadByOwner()Examples
NSTicketEntity thing;
DateTime readByOwner = thing.GetReadByOwner();Returns
| Type | Description |
| DateTime |
GetReadStatus()
Declaration
Integer GetReadStatus()Examples
NSTicketEntity thing;
Integer readStatus = thing.GetReadStatus();Returns
| Type | Description |
| Integer | Whether the owner has read the ticket or not (red, yellow, green). See <xref href="CRMScript.NetServer.TicketReadStatus" data-throw-if-not-resolved="false"></xref>. |
GetRealTimeSpentExternally()
The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
Declaration
Integer GetRealTimeSpentExternally()Examples
NSTicketEntity thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();Returns
| Type | Description |
| Integer |
GetRealTimeSpentInternally()
The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
Declaration
Integer GetRealTimeSpentInternally()Examples
NSTicketEntity thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();Returns
| Type | Description |
| Integer |
GetRealTimeSpentQueue()
The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
Declaration
Integer GetRealTimeSpentQueue()Examples
NSTicketEntity thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();Returns
| Type | Description |
| Integer |
GetRealTimeToClose()
Same as time_to_close, but not calculated based on priority.
Declaration
Integer GetRealTimeToClose()Examples
NSTicketEntity thing;
Integer realTimeToClose = thing.GetRealTimeToClose();Returns
| Type | Description |
| Integer |
GetRealTimeToReply()
Same as time_to_reply, but not calculated based on priority.
Declaration
Integer GetRealTimeToReply()Examples
NSTicketEntity thing;
Integer realTimeToReply = thing.GetRealTimeToReply();Returns
| Type | Description |
| Integer |
GetRepliedAt()
The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
Declaration
DateTime GetRepliedAt()Examples
NSTicketEntity thing;
DateTime repliedAt = thing.GetRepliedAt();Returns
| Type | Description |
| DateTime |
GetSecondaryPersons()
The secondary persons this ticket is connected to
Declaration
NSPerson[] GetSecondaryPersons()Examples
NSTicketEntity thing;
NSPerson[] secondaryPersons = thing.GetSecondaryPersons();Returns
| Type | Description |
| NSPerson[] |
GetSlevel()
Declaration
Integer GetSlevel()Examples
NSTicketEntity thing;
Integer slevel = thing.GetSlevel();Returns
| Type | Description |
| Integer | The security level of the ticket. See <xref href="CRMScript.NetServer.TicketSecurityLevel" data-throw-if-not-resolved="false"></xref>. |
GetStatus()
The ticket status entity which this ticket is connected to
Declaration
NSTicketStatusEntity GetStatus()Examples
NSTicketEntity thing;
NSTicketStatusEntity status = thing.GetStatus();Returns
| Type | Description |
| NSTicketStatusEntity |
GetTags()
An array containing the tags assigned to this request.
Declaration
NSTag[] GetTags()Examples
NSTicketEntity thing;
NSTag[] tags = thing.GetTags();Returns
| Type | Description |
| NSTag[] |
GetTicketId()
The primary key (auto-incremented)
Declaration
Integer GetTicketId()Examples
NSTicketEntity thing;
Integer ticketId = thing.GetTicketId();Returns
| Type | Description |
| Integer |
GetTimeSpentExternally()
The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
Declaration
Integer GetTimeSpentExternally()Examples
NSTicketEntity thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();Returns
| Type | Description |
| Integer |
GetTimeSpentInternally()
The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
Declaration
Integer GetTimeSpentInternally()Examples
NSTicketEntity thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();Returns
| Type | Description |
| Integer |
GetTimeSpentQueue()
The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
Declaration
Integer GetTimeSpentQueue()Examples
NSTicketEntity thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();Returns
| Type | Description |
| Integer |
GetTimeToClose()
The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
Declaration
Integer GetTimeToClose()Examples
NSTicketEntity thing;
Integer timeToClose = thing.GetTimeToClose();Returns
| Type | Description |
| Integer |
GetTimeToReply()
The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
Declaration
Integer GetTimeToReply()Examples
NSTicketEntity thing;
Integer timeToReply = thing.GetTimeToReply();Returns
| Type | Description |
| Integer |
GetTitle()
The title of the ticket.
Declaration
String GetTitle()Examples
NSTicketEntity thing;
String title = thing.GetTitle();Returns
| Type | Description |
| String |
SetActivate(DateTime)
When the ticket should be activated, if it is postponed.
Declaration
Void SetActivate(DateTime activate)Examples
NSTicketEntity thing;
DateTime activate;
thing.SetActivate(activate);Parameters
| Type | Name | Description |
| DateTime | activate |
Returns
| Type | Description |
| Void |
SetAlertLevel(Integer)
The alert level for the ticket. Matches the level value of the ticket_alert table.
Declaration
Void SetAlertLevel(Integer alertLevel)Examples
NSTicketEntity thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);Parameters
| Type | Name | Description |
| Integer | alertLevel |
Returns
| Type | Description |
| Void |
SetAlertTimeout(DateTime)
The datetime for when the ticket should jump to the next alert level.
Declaration
Void SetAlertTimeout(DateTime alertTimeout)Examples
NSTicketEntity thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);Parameters
| Type | Name | Description |
| DateTime | alertTimeout |
Returns
| Type | Description |
| Void |
SetAuthor(String)
A string representing the author of the ticket (same as author of first message).
Declaration
Void SetAuthor(String author)Examples
NSTicketEntity thing;
String author;
thing.SetAuthor(author);Parameters
| Type | Name | Description |
| String | author |
Returns
| Type | Description |
| Void |
SetBaseStatus(Integer)
Declaration
Void SetBaseStatus(Integer baseStatus)Examples
NSTicketEntity thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);Parameters
| Type | Name | Description |
| Integer | baseStatus | The status of the ticket. See <xref href="CRMScript.NetServer.TicketBaseStatus" data-throw-if-not-resolved="false"></xref>. |
Returns
| Type | Description |
| Void |
SetCategory(NSTicketCategoryEntity)
Declaration
Void SetCategory(NSTicketCategoryEntity category)Examples
NSTicketEntity thing;
NSTicketCategoryEntity category;
thing.SetCategory(category);Parameters
| Type | Name | Description |
| NSTicketCategoryEntity | category | The ticket category entity which this ticket is connected to. |
Returns
| Type | Description |
| Void |
SetClosedAt(DateTime)
Declaration
Void SetClosedAt(DateTime closedAt)Examples
NSTicketEntity thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);Parameters
| Type | Name | Description |
| DateTime | closedAt | When the ticket was closed. |
Returns
| Type | Description |
| Void |
SetConnectId(Integer)
If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.
Declaration
Void SetConnectId(Integer connectId)Examples
NSTicketEntity thing;
Integer connectId;
thing.SetConnectId(connectId);Parameters
| Type | Name | Description |
| Integer | connectId |
Returns
| Type | Description |
| Void |
SetCreatedAt(DateTime)
When the ticket was created.
Declaration
Void SetCreatedAt(DateTime createdAt)Examples
NSTicketEntity thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);Parameters
| Type | Name | Description |
| DateTime | createdAt |
Returns
| Type | Description |
| Void |
SetCreatedBy(NSAssociate)
Declaration
Void SetCreatedBy(NSAssociate createdBy)Examples
NSTicketEntity thing;
NSAssociate createdBy;
thing.SetCreatedBy(createdBy);Parameters
| Type | Name | Description |
| NSAssociate | createdBy | The associate who created this ticket. |
Returns
| Type | Description |
| Void |
SetCustomFields(Map)
Sets the user-defined and extra fields on a TicketEntity with a map.
Declaration
Void SetCustomFields(Map udefs)Examples
NSTicketEntity thing;
Map udefs;
udefs.insert("SuperOffice:1", "[I:123]");
udefs.insert("SuperOffice:1","123"); // this will also work, but beware of decimal point variations in different languages
udefs.insert("custom.progid","foobar");
udefs.insert("x_foo","foobar");
udefs.insert("x_bar","456"); // List item id
thing.SetCustomFields(udefs);Parameters
| Type | Name | Description |
| Map | udefs |
Returns
| Type | Description |
| Void |
SetDeadline(DateTime)
Declaration
Void SetDeadline(DateTime deadline)Examples
NSTicketEntity thing;
DateTime deadline;
thing.SetDeadline(deadline);Parameters
| Type | Name | Description |
| DateTime | deadline | Deadline for ticket. |
Returns
| Type | Description |
| Void |
SetExtraFields(Map)
Sets the extra field values on TicketEntity with a map.
Declaration
Void SetExtraFields(Map extras)Examples
NSTicketEntity thing;
Map extras;
extras.insert("custom.progid","foobar");
thing.SetExtraFields(extras);
Parameters
| Type | Name | Description |
| Map | extras |
Returns
| Type | Description |
| Void |
SetFirstReadByUser(DateTime)
Declaration
Void SetFirstReadByUser(DateTime firstReadByUser)Examples
NSTicketEntity thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);Parameters
| Type | Name | Description |
| DateTime | firstReadByUser | The datetime for when the ticket first was read by a user. |
Returns
| Type | Description |
| Void |
SetFromAddress(String)
The from-address used when this ticket got created, e.g. by email
Declaration
Void SetFromAddress(String fromAddress)Examples
NSTicketEntity thing;
String fromAddress;
thing.SetFromAddress(fromAddress);Parameters
| Type | Name | Description |
| String | fromAddress |
Returns
| Type | Description |
| Void |
SetHasAttachment(Bool)
Bool indicating if this ticket has one or more attachments.
Declaration
Void SetHasAttachment(Bool hasAttachment)Examples
NSTicketEntity thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);Parameters
| Type | Name | Description |
| Bool | hasAttachment |
Returns
| Type | Description |
| Void |
SetLastChanged(DateTime)
Declaration
Void SetLastChanged(DateTime lastChanged)Examples
NSTicketEntity thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);Parameters
| Type | Name | Description |
| DateTime | lastChanged | The last time the ticket was modified. |
Returns
| Type | Description |
| Void |
SetMessages(NSTicketMessage[])
Declaration
Void SetMessages(NSTicketMessage[] messages)Examples
NSTicketEntity thing;
NSTicketMessage[] messages;
thing.SetMessages(messages);Parameters
| Type | Name | Description |
| NSTicketMessage[] | messages | TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. |
Returns
| Type | Description |
| Void |
SetNumMessages(Integer)
The total number of messages for this request.
Declaration
Void SetNumMessages(Integer numMessages)Examples
NSTicketEntity thing;
Integer numMessages;
thing.SetNumMessages(numMessages);Parameters
| Type | Name | Description |
| Integer | numMessages |
Returns
| Type | Description |
| Void |
SetNumReplies(Integer)
The number of replies (messages) to the customer for this request.
Declaration
Void SetNumReplies(Integer numReplies)Examples
NSTicketEntity thing;
Integer numReplies;
thing.SetNumReplies(numReplies);Parameters
| Type | Name | Description |
| Integer | numReplies |
Returns
| Type | Description |
| Void |
SetOrigin(Integer)
Declaration
Void SetOrigin(Integer origin)Examples
NSTicketEntity thing;
Integer origin;
thing.SetOrigin(origin);Parameters
| Type | Name | Description |
| Integer | origin | What is the origin of this ticket? See <xref href="CRMScript.NetServer.TicketOrigin" data-throw-if-not-resolved="false"></xref>. |
Returns
| Type | Description |
| Void |
SetOwnedBy(NSAssociate)
Declaration
Void SetOwnedBy(NSAssociate ownedBy)Examples
NSTicketEntity thing;
NSAssociate ownedBy;
thing.SetOwnedBy(ownedBy);Parameters
| Type | Name | Description |
| NSAssociate | ownedBy | The associate who owns this ticket. |
Returns
| Type | Description |
| Void |
SetPerson(NSPerson)
The primary person that this ticket is connected to
Declaration
Void SetPerson(NSPerson person)Examples
NSTicketEntity thing;
NSPerson person;
thing.SetPerson(person);Parameters
| Type | Name | Description |
| NSPerson | person |
Returns
| Type | Description |
| Void |
SetPriority(NSTicketPriorityEntity)
The ticket priority entity which this ticket is connected to
Declaration
Void SetPriority(NSTicketPriorityEntity priority)Examples
NSTicketEntity thing;
NSTicketPriorityEntity priority;
thing.SetPriority(priority);Parameters
| Type | Name | Description |
| NSTicketPriorityEntity | priority |
Returns
| Type | Description |
| Void |
SetReadByCustomer(DateTime)
Declaration
Void SetReadByCustomer(DateTime readByCustomer)Examples
NSTicketEntity thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);Parameters
| Type | Name | Description |
| DateTime | readByCustomer | The datetime for when the ticket was read by the customer. |
Returns
| Type | Description |
| Void |
SetReadByOwner(DateTime)
Declaration
Void SetReadByOwner(DateTime readByOwner)Examples
NSTicketEntity thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);Parameters
| Type | Name | Description |
| DateTime | readByOwner | The datetime for when the ticket was read by the owner. |
Returns
| Type | Description |
| Void |
SetReadStatus(Integer)
Declaration
Void SetReadStatus(Integer readStatus)Examples
NSTicketEntity thing;
Integer readStatus;
thing.SetReadStatus(readStatus);Parameters
| Type | Name | Description |
| Integer | readStatus | Whether the owner has read the ticket or not (red, yellow, green). See <xref href="CRMScript.NetServer.TicketReadStatus" data-throw-if-not-resolved="false"></xref>. |
Returns
| Type | Description |
| Void |
SetRealTimeSpentExternally(Integer)
The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
Declaration
Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)Examples
NSTicketEntity thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);Parameters
| Type | Name | Description |
| Integer | realTimeSpentExternally |
Returns
| Type | Description |
| Void |
SetRealTimeSpentInternally(Integer)
The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
Declaration
Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)Examples
NSTicketEntity thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);Parameters
| Type | Name | Description |
| Integer | realTimeSpentInternally |
Returns
| Type | Description |
| Void |
SetRealTimeSpentQueue(Integer)
The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
Declaration
Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)Examples
NSTicketEntity thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);Parameters
| Type | Name | Description |
| Integer | realTimeSpentQueue |
Returns
| Type | Description |
| Void |
SetRealTimeToClose(Integer)
Same as time_to_close, but not calculated based on priority.
Declaration
Void SetRealTimeToClose(Integer realTimeToClose)Examples
NSTicketEntity thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);Parameters
| Type | Name | Description |
| Integer | realTimeToClose |
Returns
| Type | Description |
| Void |
SetRealTimeToReply(Integer)
Same as time_to_reply, but not calculated based on priority.
Declaration
Void SetRealTimeToReply(Integer realTimeToReply)Examples
NSTicketEntity thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);Parameters
| Type | Name | Description |
| Integer | realTimeToReply |
Returns
| Type | Description |
| Void |
SetRepliedAt(DateTime)
The datetime for when the ticket was replied to (when the first external message added to the ticket).
Declaration
Void SetRepliedAt(DateTime repliedAt)Examples
NSTicketEntity thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);Parameters
| Type | Name | Description |
| DateTime | repliedAt | When the ticket was replied to. |
Returns
| Type | Description |
| Void |
SetSecondaryPersons(NSPerson[])
The secondary persons this ticket is connected to
Declaration
Void SetSecondaryPersons(NSPerson[] secondaryPersons)Examples
NSTicketEntity thing;
NSPerson[] secondaryPersons;
thing.SetSecondaryPersons(secondaryPersons);Parameters
| Type | Name | Description |
| NSPerson[] | secondaryPersons |
Returns
| Type | Description |
| Void |
SetSlevel(Integer)
Declaration
Void SetSlevel(Integer slevel)Examples
NSTicketEntity thing;
Integer slevel;
thing.SetSlevel(slevel);Parameters
| Type | Name | Description |
| Integer | slevel | The security level of the ticket. See <xref href="CRMScript.NetServer.TicketSecurityLevel" data-throw-if-not-resolved="false"></xref>. |
Returns
| Type | Description |
| Void |
SetStatus(NSTicketStatusEntity)
Declaration
Void SetStatus(NSTicketStatusEntity status)Examples
NSTicketEntity thing;
NSTicketStatusEntity status;
thing.SetStatus(status);Parameters
| Type | Name | Description |
| NSTicketStatusEntity | status | The ticket status entity which this ticket is connected to. |
Returns
| Type | Description |
| Void |
SetTags(NSTag[])
An array containing the tags assigned to this request
Declaration
Void SetTags(NSTag[] tags)Examples
NSTicketEntity thing;
NSTag[] tags;
thing.SetTags(tags);Parameters
| Type | Name | Description |
| NSTag[] | tags |
Returns
| Type | Description |
| Void |
SetTicketId(Integer)
The primary key (auto-incremented)
Declaration
Void SetTicketId(Integer ticketId)Examples
NSTicketEntity thing;
Integer ticketId;
thing.SetTicketId(ticketId);Parameters
| Type | Name | Description |
| Integer | ticketId |
Returns
| Type | Description |
| Void |
SetTimeSpentExternally(Integer)
The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
Declaration
Void SetTimeSpentExternally(Integer timeSpentExternally)Examples
NSTicketEntity thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);Parameters
| Type | Name | Description |
| Integer | timeSpentExternally |
Returns
| Type | Description |
| Void |
SetTimeSpentInternally(Integer)
The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
Declaration
Void SetTimeSpentInternally(Integer timeSpentInternally)Examples
NSTicketEntity thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);Parameters
| Type | Name | Description |
| Integer | timeSpentInternally |
Returns
| Type | Description |
| Void |
SetTimeSpentQueue(Integer)
The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
Declaration
Void SetTimeSpentQueue(Integer timeSpentQueue)Examples
NSTicketEntity thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);Parameters
| Type | Name | Description |
| Integer | timeSpentQueue |
Returns
| Type | Description |
| Void |
SetTimeToClose(Integer)
The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
Declaration
Void SetTimeToClose(Integer timeToClose)Examples
NSTicketEntity thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);Parameters
| Type | Name | Description |
| Integer | timeToClose |
Returns
| Type | Description |
| Void |
SetTimeToReply(Integer)
The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
Declaration
Void SetTimeToReply(Integer timeToReply)Examples
NSTicketEntity thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);Parameters
| Type | Name | Description |
| Integer | timeToReply |
Returns
| Type | Description |
| Void |