Class Profile

Methods for fetching info about a users profile.

Constructors

Profile()

Initializes a new instance of the Profile class.

Declaration

Profile

Methods

getListTicketsFields(Integer)

Deprecated from version 7!

Returns an array containing information about a user's profile for the list-tickets tables as headerField, databaseField, chop, headerField, databaseField, chop, ...

Declaration

String[] getListTicketsFields(Integer user)

Examples

Example for use in the construction script for the Screen Element DataTable:

Map config = getScreenElementConfig(screenElementIndex);
Profile p;
String[] fields = p.getListTicketsFields(getVariable("activeUser").toInteger());
Integer c = 0;
for (Integer i = 0; i < (fields.length()* 2); i = i+3)
{
  config.insert("fields." + c.toString() + ".label", fields[i]);
  config.insert("fields." + c.toString() + ".field", fields[i+1]);
  config.insert("fields." + c.toString() + ".chop", fields[i+2]);
  if (fields[i+1] == "ticket.status" || fields[i+1] == "ticket.ticket_status")
  {
    config.insert("showTicketStatus", "true");
  }
  c++;
}
config.insert("fields.length", c.toString());

config.insert("criteria.0.field", "ticket.ticket_status.(ticket_status_lang->ticket_status).language");
config.insert("criteria.0.operator", "OperatorEquals");
config.insert("criteria.0.value", getVariable("userLang"));
config.insert("criteria.length", "1");

When using this function with a DataTable, it is important to add a criteria for which language the user has:

config.insert("criteria.0.field", "ticket.ticket_status.(ticket_status_lang->ticket_status).language");config.insert("criteria.0.operator", "OperatorEquals");config.insert("criteria.0.value", getVariable("userLang"));config.insert("criteria.length", "1");

Parameters

Type	Name	Description
Integer	user	The user to get a profile for.

Returns

Type	Description
String[]	Information about a user's profile for the list-tickets tables in a SearchEngine- and DataTable-friendly way.