Class Priority
Used to handle priorities.
Constructors
Priority()
Initializes a new instance of the Priority class.
Declaration
PriorityMethods
checkEscalating(Integer,Integer)
Checks if the ticket should change its alert level based on the priority and action. If it is to change, the alert level and alert timeout for the ticket will be updated.
Declaration
Void checkEscalating(Integer ticketId, Integer action)Parameters
| Type | Name | Description |
| Integer | ticketId | The ID of the ticket to check |
| Integer | action | The action that triggered this escalation. |
Returns
| Type | Description |
| Void |