Getting started

• 9 minutes to read
 • 9 minutes to read

Find answers to common questions about setting up and using SuperNotes.

What is SuperNotes and what does it do?

SuperNotes is an AI-powered meeting assistant. The solution is used for:

  • Meeting transcription and recording: capture your meetings automatically.
  • Creating AI-powered meeting summaries: get structured summaries after each meeting.
  • Organizing meetings in projects: group related meetings for shared context.
  • Detecting action items and decisions: automatically identify key outcomes during meetings.

SuperNotes is designed to free up time for professional discussions and reduce time spent writing meeting minutes and finding previous decisions. The goal is more effective meetings and higher quality work.

How do I connect my calendar to SuperNotes?

To connect your calendar and enable SuperNotes to join your meetings:

  1. Go to Settings > Calendar.
  2. Click the connect button for your calendar provider.
  3. Select the account you use for your regular meeting calendar.
  4. Grant the necessary permissions.
  5. Verify that your upcoming meetings appear in SuperNotes.

Once connected, SuperNotes will be able to see your meeting schedule and join meetings based on your settings.

What meeting platforms does SuperNotes support?

SuperNotes currently supports the following platforms:

Platform Status
Microsoft Teams Fully supported
Google Meet Fully supported
Zoom Fully supported
Physical meetings Supported (with recording device)

How do I manually send SuperNotes to a meeting?

If SuperNotes doesn't automatically join a meeting, you can manually send it:

  1. Click the Send SuperNotes to meeting button in the upper-right corner of the dashboard.
  2. Paste the meeting link (Teams, Google Meet, or similar).
  3. Click Send SuperNotes to meeting.

SuperNotes will join the meeting and begin transcription once it's admitted.

What are the meeting duration limits?

SuperNotes has the following time limits for meetings:

Parameter Limit
Maximum meeting length 5 hours
Inactivity timeout 45 minutes (SuperNotes leaves after 45 minutes of no activity)

For meetings longer than 5 hours, you may need to restart SuperNotes or split the meeting into sessions.

How do I reconnect my calendar if settings changes aren't applying?

If your settings changes aren't being reflected in upcoming meetings, you may need to reconnect your calendar:

  1. Click the three dots above the calendar.
  2. Select Reconnect calendar.
  3. Select the correct account (your usual meeting calendar).
  4. Complete the authorization steps.
  5. Verify SuperNotes appears in your upcoming meetings.
Tip

After reconnecting, it may take a few minutes for all meetings to sync.

What is the first-time setup process?

When you first access SuperNotes, you'll go through a simple onboarding process:

  1. Verify your identity: Sign in using your Google or Microsoft account to verify your email domain and identity.
  2. Join or create a workspace (required): This is the most important step. If your company already has a workspace, you'll see an option to join it. If you're the first person from your company, you'll create a new workspace.
  3. Connect your calendar: Connect your Google Calendar or Microsoft Calendar so SuperNotes can see your upcoming meetings and automatically join them.
Note

Always join your company's workspace first to prevent duplicate note-takers in meetings. For more details, see Workspaces.

How does the AI note taker work?

SuperNotes uses an AI-powered assistant that joins your video meetings as a participant. The assistant:

  • Appears with a branded avatar in your meeting.
  • Records audio from all participants.
  • Generates transcriptions and summaries after the meeting ends.

For details on enabling the note taker for specific meetings, see How do I enable the note taker for a specific meeting?

How do I record physical meetings?

SuperNotes can also record in-person meetings where there's no video conference.

How to record physical meetings

  1. Open SuperNotes on your phone (via web browser).
  2. Log in to your account.
  3. Tap the large Physical Meeting button on the home screen.
  4. Place your phone at the center of the table.
  5. The phone's microphone will capture all voices.

Best practices for physical meetings

  • Enable Do Not Disturb mode: incoming calls or notifications will interrupt the recording.
  • Use Flight Mode (optional): prevents any interruptions while still recording.
  • Place phone centrally: phone microphones are designed for 360-degree audio capture.
  • Ensure phone is charged: long meetings require sufficient battery.
Note

Physical meetings follow the same limits as virtual meetings: maximum duration of 5 hours, and auto-stop after 45 minutes of silence.

Can I use SuperNotes on mobile?

Yes, SuperNotes works on mobile devices through your web browser. While not a native app, the web experience is mobile-optimized.

What you can do on mobile

  • Record physical meetings using your phone's microphone.
  • View meeting summaries and transcriptions.
  • Search past meetings.
  • Share summaries with others.

Some limitations compared to desktop

  • Calendar view is simplified for smaller screens.
  • Editing features are more limited.
  • Full dashboard experience is optimized for larger screens.
Tip

Mobile works great for recording physical meetings. See "How do I record physical meetings?" for best practices on using your phone to capture in-person discussions.

What is People Directory and how can I use it?

People Directory is a feature that shows all contacts you've interacted with across meetings, transcriptions, and emails. It helps you keep track of your professional relationships.

To access People Directory

  1. Go to Calendar in the main navigation.
  2. Select the People tab.

What you can see for each contact

  • Profile information including photo, name, and headline.
  • Company name and logo.
  • Number of meetings you've had together.
  • Number of transcriptions featuring them.
  • When you last interacted.

What you can do

  • Search by name, email, or company.
  • Filter by those with transcriptions or upcoming meetings.
  • Sort by name, recent interaction, or frequency.
  • Group contacts by company.
Note

Contact information is enriched automatically with professional details when available, helping you prepare for meetings.

Can I upload my own files or audio recordings for transcription?

Yes, SuperNotes supports both audio file uploads and document uploads.

For audio recordings

  1. Go to the Record page from the main menu.
  2. You can record directly in your browser, or upload existing audio files.
  3. Supported formats include common audio types like MP3, WAV, and M4A.
  4. After upload, SuperNotes transcribes the audio and generates a summary.

For documents

  1. Navigate to any Project.
  2. Go to the Files section.
  3. Upload PDF or Word documents (up to 10MB).
  4. Documents become available to the AI for context in that project.
Tip

The Record page is particularly useful for uploading recordings from voice memos, external recording devices, or meetings that weren't captured live by SuperNotes.

Are there any limitations on meetings or users?

SuperNotes is designed to grow with your team without artificial restrictions.

What's unlimited

  • Number of meetings per month: record as many as you need.
  • Number of users per workspace: add your entire team.
  • Transcription storage: all your summaries are kept.

Technical limits

  • Document upload size: 10MB per file.

For meeting duration limits, see What are the meeting duration limits?

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