Messages
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This element will display the messages for a ticket.
Configuration
| Setting | Description |
|---|---|
| ticketId | The ticket to list messages from |
| limit | The max number of messages to show (v. 4.0) |
| showChange | Whether to display changed lines (Bool) (v. 4.0) |
| blockQuickReply | |
| where | additional criteria (v. 3.1.5) |
Note
The element must have a ticket ID to show messages for. If you don't set a ticket ID, the entryId CGI variable is used. If that variable is empty, no messages will be shown.
Deprecated from v. 4.2
- descending
- previewImages
- showForward
Example
fields.0.field = message.id
fields.length = 1
where.0.critPriority = 0
where.0.field = message.id
where.0.operator = OperatorLte
where.0.rowOperator = OperatorAnd
where.0.value = 60
where.length = 1