Create new language version of reply template
It may be appropriate to have the same reply template in several languages, for example, if you need to send the same reply to customers in several countries.
Add languages to reply template
Go to in the top bar and select Knowledge base > Reply templates.
Go to the folder where the reply template is located.
Click the reply template. This takes you to the View reply templates screen.
Click Edit reply template. This takes you to the Reply template properties screen.
Click the New language version button at the bottom of the screen. A new tab is added, named (Unspecified language).
Language: In this list, select the language for the current language version of the reply template. The list contains registered customer languages.
Enter the texts in the relevant language in the other tabs and make the necessary changes in this language version of the reply template. Find out more about this in Create reply templates.
Click OK. The changes are saved. The (Unspecified language) tab changes to the selected language.
Tip
Click the Delete selected language version to delete the active language version (the selected language tab).
Troubleshooting
Why is the "New language version" button not visible in the footer?
If the New language version button is not visible, it means no customer languages are currently defined in the system. To resolve this, an administrator needs to add customer languages in Settings and maintenance under Options > Customer languages.
Why is a specific language not available in the list?
If a specific language is missing from the Language dropdown, it has not been added to the list of customer languages. Ask your administrator to include the missing language in Settings and maintenance.