Delete reply template

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person
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  1. Go to icon Main menu in the top bar and select Knowledge base > Reply templates.
  2. Go to the folder where the reply template is located.
  3. Click the reply template. This takes you to the View reply templates screen.
  4. Click the Edit reply template button. This takes you to the Reply template properties screen.
  5. Click the Delete button at the bottom of the screen. The reply template is deleted immediately.