Copy reply template

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person
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To create a new reply template based on an existing reply template, you can copy it.

  1. Go to icon Main menu in the top bar and select Knowledge base > Reply templates.
  2. Go to the folder where the reply template is located.
  3. Click the reply template. This takes you to the View reply templates screen.
  4. Click the Copy button. A copy of the reply template is opened in edit mode.
  5. Edit the name of the reply template and make any other changes you want.
  6. Click OK. The changes are saved.

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