Work with email addresses

Audience:
person
•
Version: 10.5
• 2 minutes to read
 • 2 minutes to read

You can create a list of email addresses that you often use, but which are not registered for users or contacts in SuperOffice Service. For example, suppliers, partners, or product specialists. These addresses are accessible in most places where you send emails, such as in the New request and Add message screens.

Note

This feature requires the Service-Premium user plan.

List email addresses

If you want details of the registered email addresses, go to in the top bar and select Knowledge base > Email addresses. This takes you to the Email addresses screen, which contains email addresses in a folder structure that you can create yourself.

  • To search for an email address, click the Search button.

Create email address

  1. Go to Main menu in the top bar and select Knowledge base > Email addresses.

  2. Go to the folder you want to put the email address in. If it does not yet exist, you can create a new folder.

  3. Click the New email address button. This takes you to the Email address properties screen.

  4. The Folder field automatically shows the name of the folder you chose. If you change your mind, you can click and select a different folder in the list that appears.

  5. In the Name field, enter the name of the person the email address belongs to.

  6. In the Email address field, enter the person's email address.

  7. In the Mobile phone number field, you can enter their mobile number. This can be used to send messages by SMS. (ONLINE only)

  8. Click OK. The email address is added to the specified folder and available the next time you want to send an email.

Edit or delete email address

  • To edit an existing email address, click the name in the list.
  • To delete an email address, click the name in the list, and click Delete in the Email address properties screen.

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