Search for FAQ entries

Audience:
person
• 1 minute to read
 • 1 minute to read

If there are lots of FAQ entries in a folder, it may be difficult to find the one you want. In that case, doing a search may be a good idea.

  1. Go to in the top bar and select Knowledge base > FAQ.
  2. Click the Search button. This takes you to the Criteria screen.
  3. Enter the text you want to search for and optionally other criteria.
  4. Click Search.
  5. When the search finishes, a list of all the records containing the text you entered in the Search string field is displayed. You can open a record by clicking it.
Tip

Perhaps you should consider to create a folder structure to make it easier to locate relevant FAQ entries?