TicketPriorityEscalateEvent Enum
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This field indicates what to do with the escalation chain when a new request is registered
| Name | Value | Description |
|---|---|---|
| None | -1 | No esclate event set |
| Stop | 0 | This event will stop the escalation chain |
| Continue | 1 | Continue the escalation event from where it was previously stopped |
| Restart | 2 | Start the escalation chain over from the beginning |
Usage
- ticket_priority.ticket_read - This table contains the ticket priorities.
- ticket_priority.changed_owner - This table contains the ticket priorities.
- ticket_priority.ticket_newinfo - This table contains the ticket priorities.
- ticket_priority.ticket_closed - This table contains the ticket priorities.
- ticket_priority.ticket_changed_priority - This table contains the ticket priorities.
- ticket_priority.ticket_new - This table contains the ticket priorities.