TicketCategoryFlags Enum
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Environment: onsite, online
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A bitmask representing flags for this category.
| Name | Value | Description |
|---|---|---|
| Unknown | 0 | No flags set |
| Internal | 1 | The category is set to internal and is not available in the Customer Centre |
| OnlyLoggedInUsers | 2 | Only assign requests to logged in users |
| DefaultToCategoryMaster | 4 | Assign to category administrator if no one is available |
| ListInMain | 8 | Show category in status view |
| RedelegateNewMsg | 16 | Reassign requests on new message if user is not present |
| DelegateToOurContact | 32 | Assign to our service contact if available |
| PropagateReplyTemplate | 64 | Merge outbound e-mails for this category with reply template |
| MembersOnly | 128 | Only members have access to requests in this category |
| NotifyMembers | 256 | Send notification to members about new request |
| AcceptWhenReplying | 512 | Take ownership by default when replying |
Usage
- ej_category.flags - This table contains categories, in which tickets are categorized. The categories are organized in a hierarchial manner.