TicketCategoryFlags Enum

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A bitmask representing flags for this category.

Name Value Description
Unknown 0 No flags set
Internal 1 The category is set to internal and is not available in the Customer Centre
OnlyLoggedInUsers 2 Only assign requests to logged in users
DefaultToCategoryMaster 4 Assign to category administrator if no one is available
ListInMain 8 Show category in status view
RedelegateNewMsg 16 Reassign requests on new message if user is not present
DelegateToOurContact 32 Assign to our service contact if available
PropagateReplyTemplate 64 Merge outbound e-mails for this category with reply template
MembersOnly 128 Only members have access to requests in this category
NotifyMembers 256 Send notification to members about new request
AcceptWhenReplying 512 Take ownership by default when replying

Usage

  • ej_category.flags - This table contains categories, in which tickets are categorized. The categories are organized in a hierarchial manner.