Show extra field to the Details tab

Audience:

settings

•

Version: 10

Some tooltip text!

• 2 minutes to read

 • 2 minutes to read

Scenario: you have added an extra field to company (contact table) conveying whether a company has a support contract and you want to display that info when viewing a request.

Steps

• In new Requests screen with Screen Designer
• In classic Service

1. Go to Settings and maintenance > Screen designer and select the Requests tab.
2. Click Edit layout at the bottom.
3. Locate the Fields setting.
4. Select your field.
5. Optionally, select the appropriate styling options.
6. Click Save to save the settings.

Tip

You can also group fields, add headers for groups, and change the sizes of columns. Learn more about the Screen Designer.