Ticket webhook events

•

Version: 10.2.11

• 2 minutes to read

These webhook events are fired when requests are created or changed:

ticket.created
ticket.changed

Note

From version 10.2.11 ticket events list changed fields.

FieldValues for ticket events

The following fields are included in the FieldValues property of the webhook payload for ticket events:

category - ID of the category
connect_id - ID of parent ticket
contact_id - ID of the company
created_at - Date of the creation
cust_id - ID of the customer. NULL or -1 if ticket is not connected to customer.
has_attachment - ticket has attachment flag
last_changed - date of the last change
owned_by - ID of the owner
priority - priority of the ticket
project_id - ID of the project
sale_id - ID of the sale
slevel - security level of the ticket
status - status level of the ticket
ticket_status - status of the ticket
ticket_type - type of the ticket

Ticket.Created

POST /webhook HTTP/1.1
Content-Type: application/json; charset=utf-8
User-Agent: NetServer-Webhook/8.8.6684.1719
X-Superoffice-Event: ticket.created
X-Superoffice-Eventid: 1fc5752a-6de8-412d-847a-12d5529a0ec6
X-Superoffice-Signature: X1FmmRIXuzH8o0MDanva1lnuNZXoix6M0US1S64s+e8=

{
  "EventId": "1fc5752a-6de8-412d-847a-12d5529a0ec6",
  "Timestamp": "2018-04-24T08:13:02.8352175Z",
  "Changes": [  ],
  "Event": "ticket.created",
  "PrimaryKey": 527331,
  "Entity": "ticket",
  "ContextIdentifier": "Default",
  "ChangedByAssociateId": 37201,
  "WebhookName": "Name you provided",
  "FieldValues": {
    "category": 2,
    "connect_id": -1,
    "contact_id": 2,
    "created_at": "2025-05-16T14:25:37",
    "cust_id": 5,
    "has_attachment": 1,
    "last_changed": "2025-05-19T10:51:32",
    "owned_by": 8,
    "priority": 2,
    "project_id": 0,
    "sale_id": 0,
    "slevel": 1,
    "status": 1,
    "ticket_status": 1,
    "ticket_type": 1
  }
}

Ticket.Changed

{
  "EventId": "32a093ac-418a-40f1-a14a-f4193ea92b59",
  "Timestamp": "2025-05-19T09:56:33.1554128Z",
  "Changes": [
    "id",
    "read_by_owner"
  ],
  "Event": "ticket.changed",
  "PrimaryKey": 76,
  "Entity": "ticket",
  "ContextIdentifier": "Cust31038",
  "ChangedByAssociateId": 19,
  "WebhookName": "My Ticket Webhook",
  "FieldValues": {
    "category": 2,
    "connect_id": -1,
    "contact_id": 2,
    "created_at": "2025-05-16T14:25:37",
    "cust_id": 5,
    "has_attachment": 1,
    "last_changed": "2025-05-19T10:51:32",
    "owned_by": 8,
    "priority": 2,
    "project_id": 0,
    "sale_id": 0,
    "slevel": 1,
    "status": 1,
    "ticket_status": 1,
    "ticket_type": 1
  }
}