Saving a request

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Every time a ticket is saved, a system script called Saving a request will be executed.

You can get the ticket ID by running getVariable

Accessible variables

Furthermore, you can use getParserVariable to get out more information regarding the changes done.

The syntax is:

getParserVariable("ticket.new.value");

getParserVariable("ticket.old.value");

For example, to see if the category has been changed:

if (getParserVariable("ticket.new.category") != getParserVariable("ticket.old.category")) {}