Class Priority

Used to handle priorities.

Syntax

Constructors

Priority()

Initializes a new instance of the Priority class.

Declaration

Priority

Methods

checkEscalating(Integer,Integer)

Checks if the ticket should change its alert level based on the priority and action. If it is to change, the alert level and alert timeout for the ticket will be updated.

Declaration

Void checkEscalating(Integer ticketId, Integer action)

Parameters

Type	Name	Description
Integer	ticketId	The ID of the ticket to check
Integer	action	The action that triggered this escalation.

Returns

Type	Description
Void

Remarks

Useful if you want to change the state of a ticket that is monitored by the its priority. It will take care of all the escalation routines so you do not have to do this manually.

Possible action values: Ticket changed owner = 0 Ticket change owner = 1 Ticket received new information = 2 Ticket closed = 3 Ticket changed priority = 4 New ticket = 5