"replytemplate" MDO List

•
Environment: onsite, online
• 2 minutes to read
 • 2 minutes to read

Implemented by the ReplyTemplateProvider class. The name of the MDO list is 'replytemplate'.

Sample Request

GET /api/v1/MDOList/replytemplate
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *

Sample Code

var listProvider = ClassFactory.CreateRequired<SuperOffice.CRM.Lists.ISoListProviderFactory>().Create("replytemplate", forceFlatList: true);
foreach (var item in listProvider.RootItems) {
    Console.WriteLine("{0} {1} {2} {3}", 
         item.Id, ResourceManager.ParseInlineResources(item.Name), item.StyleHint, item.ExtraInfo);
}

Sample Output

Id Name StyleHint ExtraInfo
13 Example of an automated FAQ response
15 System Template - A request in the favourites list has been activated
17 System Template - A request in the favourites list has been reassigned
16 System Template - A request in the favourites list has escalated
21 System template – chat log
19 System template - confirm customer email
3 System template - customer password
2 System template - customer reply
1 System template - new customer
22 System template - new link
5 System template - new message
14 System Template - New Message in the favourites list
8 System template - new request
4 System template - open requests
11 System template - publish FAQ answer
10 System template - publish FAQ question
6 System template - request activated
7 System template - request escalated
9 System template - request taken over
18 System template - warning of expiring licence
12 System template - weekly statistics
  • "replytemplateheadings"
  • "replytemplateheadingswithallitem"
  • "replytemplateheadingswithallitemwithnoselection"
  • "replytemplateheadingswithnoselection"
  • "replytemplatewithallitem"
  • "replytemplatewithallitemwithnoselection"
  • "replytemplatewithnoselection"