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"TicketMessage"

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This provider name is implemented by the class SuperOffice.CRM.ArchiveLists.TicketMessageProvider inside NetServer's SODatabase assembly.

Messages on support tickets. Messages are typically e-mail messages with attachments, but not always.

Supported Entities

Name Description
"ticketmessage" [Ticket Message]

Supported Columns

Name Restriction Description OrderBy
getAllRows bool GetAll: Get all rows of archive - use with care, you may be fetching the whole database
getNoRows bool GetNone: Do not get any rows from the archive
searchTitle string Title x
header string Header x
ticketId int TicketId x
ticketMessageId int TicketMessageId x
author string Author: Displays the author of the request x
createdAt datetime Created: Displays when the request was created x
body string TextBody
htmlBody string HtmlBody
messageId string MessageId x
debugInfo string DebugInfo
important bool Important? x
slevel listAny SLevel x
ticket/contactId int Request - Company ID: Database ID of company x
ticket/personId int Request - Contact ID: Database ID of the contact row x
ticket/saleId int Request - Sale ID: The database ID of the sale record x
ticket/projectId int Request - Project ID: Database ID of project record x
ticket/ticketStatusId int Request - Status ID: Status x
ticket/priorityId int Request - Priority ID: ID of priority in database x
ticket/categoryId int Request - Category ID: ID of ticket category in database x
ticket/ticketTypeName listAny Request - Request type: Request type x
ticket/ticketStatusName listAny Request - Status: Request status x
ticket/categoryFullName ejCategory Request - Category: Request category x
ticket/priorityName listAny Request - Priority: Service priority x
ticket/ownedBy ejUser Request - Owner: The owner of the request x
ticket/ticketId int Request - ID: Displays request ID x
ticket/title string Request - Title: Displays the request title x
ticket/createdAt datetime Request - Created: Displays when the request was created x
ticket/lastChanged datetime Request - Last changed: Displays when the request was last changed x
ticket/author string Request - Author: Displays the author of the request x
ticket/readByOwner datetime Request - Read by owner: Displays when the request was read by the owner x
ticket/firstReadByOwner datetime Request - First read by owner: Displays when the request was read by owner for the first time x
ticket/firstReadByUser datetime Request - First read by user: Displays when the request was read by user for the first time x
ticket/readByCustomer datetime Request - Read by contact: Displays when the request was read by the contact x
ticket/status listAny Request - Internal status: Shows only system defined statuses for a request x
ticket/origin listAny Request - Origin: Origin x
ticket/slevel listAny Request - Access level: Access level x
ticket/numberOfMessages int Request - Number of messages: Number of messages x
ticket/numberOfReplies int Request - Number of replies: Number of replies x
ticket/connectId int Request - Merged with request: Merged with request x
ticket/readStatus listAny Request - Read: Read x
ticket/realTimeSpentQueue timeSpan Request - Real time in queue: Real time in queue x
ticket/realTimeSpentExternally timeSpan Request - Real time externally: Real time externally x
ticket/realTimeSpentInternally timeSpan Request - Real time internally: Real time internally x
ticket/timeSpentQueue timeSpan Request - Time spent in queue: Time spent in queue x
ticket/timeSpentExternally timeSpan Request - Time spent externally: Time spent externally x
ticket/timeSpentInternally timeSpan Request - Time spent internally: Time spent internally x
ticket/timeSpent timeSpan Request - Time spent: Time spent x
ticket/timeToReply timeSpan Request - Time to reply: Time to reply x
ticket/timeToClose timeSpan Request - Time to close: Time to close x
ticket/realTimeToReply timeSpan Request - Real time to reply: Real time to reply x
ticket/realTimeToClose timeSpan Request - Real time to close: Real time to close x
ticket/repliedAt datetime Request - Replied at: Replied at x
ticket/closedAt datetime Request - Closed at: Closed at x
ticket/activated datetime Request - Postponed to: Postponed to x
ticket/deadline datetime Request - Deadline: Deadline x
ticket/has_attachment bool Request - Has attachment: Indicates whether the e-mail has one or more attachments x
ticket/tags intArray Request - Tags: Tags connected to a request x
ticket/createdBy ejUser Request - Created by: Created by x
ticket/content string Request - Content: Search for content in messages related to requests x
ticket/messageLanguage listAny Request - Language: Recognized language in messages
ticket/sentimentScore listAny Request - Sentiment: Sentiment score, -100 to +100
ticket/suggestedCategory listAny Request - Suggested category: Suggested service category
ticket/createdByWorkflow listAny Request - Created by flow: Created by flow x
ticket/createdBy/firstName string Request - Created by - First name: Displays the contact's first name x
ticket/createdBy/lastName string Request - Created by - Last name: Displays the contact's last name x
ticket/createdBy/middleName string Request - Created by - Middle Name: Displays the contact's middle name. x
ticket/createdBy/fullName string Request - Created by - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/createdBy/contactId int Request - Created by - Company ID: Database ID of the company the user belongs to
ticket/createdBy/personId int Request - Created by - Contact ID: Database ID of the contact row
ticket/createdBy/mrMrs string Request - Created by - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/createdBy/title string Request - Created by - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/createdBy/associateDbId associate Request - Created by - ID x
ticket/createdBy/contactName string Request - Created by - Owning company: Name of the company the user belongs to x
ticket/createdBy/contactDepartment string Request - Created by - Owning department: Name of the department at the company the user belongs to x
ticket/createdBy/usergroup userGroup Request - Created by - Primary group: The user's primary user group x
ticket/createdBy/contactFullName string Request - Created by - Owner: Name and department of the company the user belongs to x
ticket/createdBy/contactCategory listAny Request - Created by - Category: Category x
ticket/createdBy/role listAny Request - Created by - Role: Role x
ticket/createdBy/assocName associate Request - Created by - User ID: User ID x
ticket/createdBy/assocTooltip string Request - Created by - Description: Description
ticket/createdBy/assocType listAny Request - Created by - Type: Type of user: associate, external user, system user, anonymous account x
ticket/createdBy/ejUserId int Request - Created by - Service user ID: The database ID of a Service user
ticket/createdBy/simultaneousEjUser bool Request - Created by - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/createdBy/ejDisplayName string Request - Created by - Nick name: User's nick name in Service x
ticket/createdBy/ejStatus int Request - Created by - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/createdBy/credentialType None Request - Created by - Auth. type: What type of credentials to use when this user logs in x
ticket/createdBy/credentialDisplayValue None Request - Created by - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/createdBy/isActive bool Request - Created by - Active: Is this user active, and should be able to log in? x
ticket/createdBy/isActiveText bool Request - Created by - Active status: Is this user active, and should be able to log in? x
ticket/createdBy/portraitThumbnail None Request - Created by - Person image: Person image
ticket/createdBy/otherGroups userGroup Request - Created by - Other groups: Other groups
ticket/createdBy/userName string Request - Created by - User name: User name x
ticket/createdBy/personEmail string Request - Created by - E-mail x
ticket/createdBy/locationAddress string Request - Created by - Location: Location x
ticket/createdBy/isLocation bool Request - Created by - Is a location: Is a location x
ticket/ownedBy/firstName string Request - Owner - First name: Displays the contact's first name x
ticket/ownedBy/lastName string Request - Owner - Last name: Displays the contact's last name x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/ownedBy/middleName string Request - Owner - Middle Name: Displays the contact's middle name. x
ticket/ownedBy/fullName string Request - Owner - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/ownedBy/contactId int Request - Owner - Company ID: Database ID of the company the user belongs to
ticket/ownedBy/personId int Request - Owner - Contact ID: Database ID of the contact row
ticket/ownedBy/mrMrs string Request - Owner - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/ownedBy/title string Request - Owner - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/ownedBy/associateDbId associate Request - Owner - ID x
ticket/ownedBy/contactName string Request - Owner - Owning company: Name of the company the user belongs to x
ticket/ownedBy/contactDepartment string Request - Owner - Owning department: Name of the department at the company the user belongs to x
ticket/ownedBy/usergroup userGroup Request - Owner - Primary group: The user's primary user group x
ticket/ownedBy/contactFullName string Request - Owner - Owner: Name and department of the company the user belongs to x
ticket/ownedBy/contactCategory listAny Request - Owner - Category: Category x
ticket/ownedBy/role listAny Request - Owner - Role: Role x
ticket/ownedBy/assocName associate Request - Owner - User ID: User ID x
ticket/ownedBy/assocTooltip string Request - Owner - Description: Description
ticket/ownedBy/assocType listAny Request - Owner - Type: Type of user: associate, external user, system user, anonymous account x
ticket/ownedBy/ejUserId int Request - Owner - Service user ID: The database ID of a Service user
ticket/ownedBy/simultaneousEjUser bool Request - Owner - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/ownedBy/ejDisplayName string Request - Owner - Nick name: User's nick name in Service x
ticket/ownedBy/ejStatus int Request - Owner - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/ownedBy/credentialType None Request - Owner - Auth. type: What type of credentials to use when this user logs in x
ticket/ownedBy/credentialDisplayValue None Request - Owner - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/ownedBy/isActive bool Request - Owner - Active: Is this user active, and should be able to log in? x
ticket/ownedBy/isActiveText bool Request - Owner - Active status: Is this user active, and should be able to log in? x
ticket/ownedBy/portraitThumbnail None Request - Owner - Person image: Person image
ticket/ownedBy/otherGroups userGroup Request - Owner - Other groups: Other groups
ticket/ownedBy/userName string Request - Owner - User name: User name x
ticket/ownedBy/personEmail string Request - Owner - E-mail x
ticket/ownedBy/locationAddress string Request - Owner - Location: Location x
ticket/ownedBy/isLocation bool Request - Owner - Is a location: Is a location x
ticket/person/personId int Request - DB ID: Displays the database ID of a contact x
ticket/person/firstName string Request - First name: Displays the contact's first name x
ticket/person/lastName string Request - Last name: Displays the contact's last name x
ticket/person/middleName string Request - Middle name: Displays the contact's middle name. x
ticket/person/fullName stringorPK Request - Contact: Displays the contact to which an item is linked x
ticket/person/contactId int Request - Company ID: Database ID of company x
ticket/person/hasInfoText bool Request - Has note: Displays an icon indicating if there is additional information available about the contact x
ticket/person/hasInterests bool Request - Has interests: Displays an Icon indicating if the contact has active interests x
ticket/person/personHasInterests bool Request - Has interests: Displays an Icon indicating if the contact has active interests x
ticket/person/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/person/position listAny Request - Position x
ticket/person/personNumber string Request - Number: Displays the contact's number x
ticket/person/title string Request - Title: Displays the contact's job title x
ticket/person/personCountry listAny Request - Country: Country x
ticket/person/personCountryId int Request - Country ID: Country ID x
ticket/person/personNoMail bool Request - No Mailings: Displays the contact's No Mailings checkbox x
ticket/person/rank int Request - Rank: Displays a contact's current rank x
ticket/person/birthdate None Request - Birthdate: Displays the contact's date of birth
ticket/person/associateType None Request - User type: Displays an icon indicating if a contact is an associate or external contact with log-in rights and currently online. This information is updated only once while the archive is loading.
ticket/person/useAsMailingAddress bool Request - Use as postal address: Use as postal address x
ticket/person/personSource listAny Request - Source: Source (Contact) x
ticket/person/retired bool Request - Former employee: Indicates whether the contact has retired/left the company x
ticket/person/birthYear int Request - Birth year: Displays contact's birth year x
ticket/person/birthMonth int Request - Birth month: Displays contact's birth month x
ticket/person/birthDay int Request - Birth day: Displays contact's birth day (day of month) x
ticket/person/kanaFirstName string Request - First name, kana: Contact's first name, in kana alphabet x
ticket/person/kanaLastName string Request - Last name, kana: Contact's last name, in kana alphabet x
ticket/person/personUpdatedBy associate Request - Updated by: The user who last updated the data x
ticket/person/personUpdatedByFullName associate Request - Updated by - Full name: The user who last updated the data x
ticket/person/personUpdatedDate date Request - Updated: The date/time the data was last updated in UTC. x
ticket/person/personRegisteredBy associate Request - Registered by: The user who registered the data x
ticket/person/personRegisteredByFullName associate Request - Registered by - Full name: The user who registered the data x
ticket/person/personRegisteredDate date Request - Registered date: The date/time the data was registered in UTC. x
ticket/person/portraitThumbnail None Request - Person image: Person image
ticket/person/personActiveErpLinks bool Request - ERP connected: Is there an active ERP Sync? x
ticket/person/ticketPriority listAny Request - Service priority: Default service priority for this contact x
ticket/person/supportLanguage listAny Request - Preferred language: Preferred language used for reply templates and more x
ticket/person/supportAssociate associate Request - Our service contact: Default service contact for this contact x
ticket/person/supportAssociateFullName associate Request - Our service contact - Full name: Default service contact for this contact x
ticket/person/personAssociateId associate Request - Our contact: Displays our contact x
ticket/person/personAssociateFullName associate Request - Our contact - Full name: Displays our contact x
ticket/person/personCategory listAny Request - Category x
ticket/person/personBusiness listAny Request - Business x
ticket/person/personDeletedDate datetime Request - Deleted date: Deleted date
ticket/person/hasCompany bool Request - Has company: The contact is associated with a company x
ticket/person/isProjectMember bool Request - Is project member: This person is a project member x
ticket/person/isStakeholder bool Request - Is stakeholder: This person is a sale stakeholder x
ticket/person/updatedByWorkflow listAny Request - Updated by flow: Updated by flow x
ticket/person/whenUpdatedByWorkflow datetime Request - When updated by flow: When updated by flow x
ticket/person/createdByForm listAny Request - Created by form: Created by form x
ticket/person/phone/formattedNumber string Request - Phone: Displays phone number
ticket/person/personDirectPhone/formattedNumber string Request - Direct - Phone: Displays phone number
ticket/person/personDirectPhone/description string Request - Direct - Description: Phone number description x
ticket/person/personMobilePhone/formattedNumber string Request - Mobile - Phone: Displays phone number
ticket/person/personMobilePhone/description string Request - Mobile - Description: Phone number description x
ticket/person/personPrivate/formattedNumber string Request - Private - Phone: Displays phone number
ticket/person/personPrivate/description string Request - Private - Description: Phone number description x
ticket/person/personPager/formattedNumber string Request - Other - Phone: Displays phone number
ticket/person/personPager/description string Request - Other - Description: Phone number description x
ticket/person/personDirectFax/formattedNumber string Request - Fax - Phone: Displays phone number
ticket/person/personDirectFax/description string Request - Fax - Description: Phone number description x
ticket/person/searchPhone/formattedNumber string Request - Phone: Displays phone number
ticket/person/searchPhone/description string Request - Description: Phone number description x
ticket/person/personInfo/textId int Request - Text ID x
ticket/person/personInfo/infoText positiveString Request - Information: Displays the text entered in the description field x
ticket/person/email/emailProtocol string Request - Protocol: E-mail protocol, such as SMTP x
ticket/person/email/emailAddress string Request - E-mail x
ticket/person/email/emailDescription string Request - Description x
ticket/person/email/emailId int Request - ID x
ticket/person/email/emailLastSent datetime Request - Last sent: The date and time an e-mail was last sent to this address x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/person/email/emailBounceCount int Request - Bounce count: Bounce count for this e-mail address x
ticket/person/email/emailLastBounce datetime Request - Last bounce: Date and time for last bounce to this e-mail address x
ticket/person/email/emailHasBounced bool Request - Has bounced: This checkbox is active if delivery to this e-mail address has failed. x
ticket/person/personUrl/URLAddress string Request - URL x
ticket/person/personUrl/URLDescription string Request - Description x
ticket/person/personAddress/addressId int Request - Contact address - Address ID: Database ID for the address record x
ticket/person/personAddress/line1 string Request - Contact address - Address 1: First line of the address x
ticket/person/personAddress/line2 string Request - Contact address - Address 2: Second line of the address x
ticket/person/personAddress/line3 string Request - Contact address - Address 3: Third line of the address x
ticket/person/personAddress/county string Request - Contact address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format. x
ticket/person/personAddress/city string Request - Contact address - City: This criterion corresponds to the City field on the Company card. x
ticket/person/personAddress/zip string Request - Contact address - Postcode: This criterion corresponds to the Zip Code field on the Company card. x
ticket/person/personAddress/state string Request - Contact address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format. x
ticket/person/personAddress/wgs84latitude decimal Request - Contact address - Latitude: Latitude x
ticket/person/personAddress/wgs84longitude decimal Request - Contact address - Longitude: Longitude x
ticket/person/personAddress/formattedAddress None Request - Contact address - {formattedAddress}: {formattedAddress}
ticket/person/personAddress/formattedMultiLineAddress None Request - Contact address - {formattedAddress}: {formattedAddress}
ticket/person/restrictionAddress/addressId int Request - Search address - Address ID: Database ID for the address record x
ticket/person/restrictionAddress/line1 string Request - Search address - Address 1: First line of the address x
ticket/person/restrictionAddress/line2 string Request - Search address - Address 2: Second line of the address x
ticket/person/restrictionAddress/line3 string Request - Search address - Address 3: Third line of the address x
ticket/person/restrictionAddress/county string Request - Search address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format. x
ticket/person/restrictionAddress/city string Request - Search address - City: This criterion corresponds to the City field on the Company card. x
ticket/person/restrictionAddress/zip string Request - Search address - Postcode: This criterion corresponds to the Zip Code field on the Company card. x
ticket/person/restrictionAddress/state string Request - Search address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format. x
ticket/person/restrictionAddress/wgs84latitude decimal Request - Search address - Latitude: Latitude x
ticket/person/restrictionAddress/wgs84longitude decimal Request - Search address - Longitude: Longitude x
ticket/person/restrictionAddress/formattedAddress None Request - Search address - {formattedAddress}: {formattedAddress}
ticket/person/restrictionAddress/formattedMultiLineAddress None Request - Search address - {formattedAddress}: {formattedAddress}
ticket/person/personInterestIds listInterest Request - Contact interest: This criterion corresponds to a contact's interests. It is available via the Contact dialog's Interests tab.
ticket/person/personUdef/SuperOffice:1 string Request - contactshorttext: tooltipshorttext x
ticket/person/personUdef/SuperOffice:2 string Request - contactlongtext: tooltiplongtext x
ticket/person/personUdef/SuperOffice:3 int Request - contactnumber x
ticket/person/personUdef/SuperOffice:4 date Request - contactdate x
ticket/person/personUdef/SuperOffice:5 unlimitedDate Request - contactunlimiteddate: tooltipunlimiteddate x
ticket/person/personUdef/SuperOffice:6 bool Request - contactcheckbox x
ticket/person/personUdef/SuperOffice:7 listAny Request - contactdropdownlistbox x
ticket/person/personUdef/SuperOffice:8 decimal Request - contactdecimal x
ticket/person/personUdef/SuperOffice:9 string Request - page1saleonly x
ticket/person/personUdef/SuperOffice:10 string Request - page1marketingonly x
ticket/person/personUdef/SuperOffice:11 string Request - page1adminonly x
ticket/person/personExtra/x_person_integer int Request - Extra Integer: Custom person integer x
ticket/person/personExtra/x_person_float decimal Request - Extra float: Custom float field x
ticket/person/personExtra/x_person_longtext string Request - Extra Long Text: Custom long text field on person, keep HTML tags. Simple input, not text area. Default value = 'Hello there' x
ticket/person/personExtra/x_person_date date Request - Extra date: Custom date field on person. Default value = 28.03.2019 x
ticket/person/personExtra/x_person_datetime datetime Request - Extra DateTime: Custom person date and time field. No default x
ticket/person/personExtra/x_person_time None Request - Extra time: Custom time field on person. Current time as default x
ticket/person/personExtra/x_person_boolean bool Request - Extra Boolean: Custom boolean field on person. Default checked x
ticket/person/personExtra/x_person_timespan timeSpan Request - Extra timespan: Custom timespan on person. Minutes only in 15 units x
ticket/person/personExtra/x_person_shorttext string Request - Extra short text: Custom short text on person. With index. Do not keep HTML tags x
ticket/person/personExtra/x_person_shorttext_list listAny Request - Extra short dropdown: Custom Short text dropdown field on person: black, white, transparent x
ticket/person/personExtra/x_person_user_relation associate Request - Extra user relation: Custom person-user relation field x
ticket/person/personExtra/x_person_category_relation listAny Request - Extra category relation: Custom person-category relation x
ticket/person/personExtra/x_person_priority_relation listAny Request - Extra priority relation: Custom person-priority relation x
ticket/person/personExtra/x_person_request_relation stringorPK Request - Extra request relation: Request relation on contact x
ticket/person/personExtra/x_person_appointment_relation stringorPK Request - Extra appointment relation: Appointment relation on person x
ticket/person/personExtra/x_person_contact_relation stringorPK Request - Extra company relation: Company relation on contact x
ticket/person/personExtra/y_rental/id int Request - Rental - id: Displays the row's primary key (y_rental) x
ticket/person/personExtra/y_rental/x_start date Request - Rental - Start rental x
ticket/person/personExtra/y_rental/x_end date Request - Rental - End x
ticket/person/personExtra/y_rental/x_amount int Request - Rental - Amount: Number to rent. Default = 1 x
ticket/person/personExtra/y_rental/x_contact stringorPK Request - Rental - Renter: Company that rents equipment x
ticket/person/personExtra/y_rental/y_equipment/x_name string Request - Rental - Equipment - Name: Equpment name custom field. Cannot be null., show in table x
ticket/person/personExtra/y_car/id int Request - Car - id: Displays the row's primary key (y_car) x
ticket/person/personAssociate/firstName string Request - First name: Displays the contact's first name x
ticket/person/personAssociate/lastName string Request - Last name: Displays the contact's last name x
ticket/person/personAssociate/middleName string Request - Middle Name: Displays the contact's middle name. x
ticket/person/personAssociate/fullName string Request - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/person/personAssociate/contactId int Request - Company ID: Database ID of the company the user belongs to
ticket/person/personAssociate/personId int Request - Contact ID: Database ID of the contact row
ticket/person/personAssociate/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/person/personAssociate/title string Request - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/person/personAssociate/associateDbId associate Request - ID x
ticket/person/personAssociate/contactName string Request - Owning company: Name of the company the user belongs to x
ticket/person/personAssociate/contactDepartment string Request - Owning department: Name of the department at the company the user belongs to x
ticket/person/personAssociate/usergroup userGroup Request - Primary group: The user's primary user group x
ticket/person/personAssociate/contactFullName string Request - Owner: Name and department of the company the user belongs to x
ticket/person/personAssociate/contactCategory listAny Request - Category: Category x
ticket/person/personAssociate/role listAny Request - Role: Role x
ticket/person/personAssociate/assocName associate Request - User ID: User ID x
ticket/person/personAssociate/assocTooltip string Request - Description: Description
ticket/person/personAssociate/assocType listAny Request - Type: Type of user: associate, external user, system user, anonymous account x
ticket/person/personAssociate/ejUserId int Request - Service user ID: The database ID of a Service user
ticket/person/personAssociate/simultaneousEjUser bool Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/person/personAssociate/ejDisplayName string Request - Nick name: User's nick name in Service x
ticket/person/personAssociate/ejStatus int Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/person/personAssociate/credentialType None Request - Auth. type: What type of credentials to use when this user logs in x
ticket/person/personAssociate/credentialDisplayValue None Request - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/person/personAssociate/isActive bool Request - Active: Is this user active, and should be able to log in? x
ticket/person/personAssociate/isActiveText bool Request - Active status: Is this user active, and should be able to log in? x
ticket/person/personAssociate/portraitThumbnail None Request - Person image: Person image
ticket/person/personAssociate/otherGroups userGroup Request - Other groups: Other groups
ticket/person/personAssociate/userName string Request - User name: User name x
ticket/person/personAssociate/personEmail string Request - E-mail x
ticket/person/personAssociate/locationAddress string Request - Location: Location x
ticket/person/personAssociate/isLocation bool Request - Is a location: Is a location x
ticket/person/correspondingAssociate/firstName string Request - First name: Displays the contact's first name x
ticket/person/correspondingAssociate/lastName string Request - Last name: Displays the contact's last name x
ticket/person/correspondingAssociate/middleName string Request - Middle Name: Displays the contact's middle name. x
ticket/person/correspondingAssociate/fullName string Request - Full name: Displays full name of user (first, middle, last - according to settings) x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/person/correspondingAssociate/contactId int Request - Company ID: Database ID of the company the user belongs to
ticket/person/correspondingAssociate/personId int Request - Contact ID: Database ID of the contact row
ticket/person/correspondingAssociate/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/person/correspondingAssociate/title string Request - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/person/correspondingAssociate/associateDbId associate Request - ID x
ticket/person/correspondingAssociate/contactName string Request - Owning company: Name of the company the user belongs to x
ticket/person/correspondingAssociate/contactDepartment string Request - Owning department: Name of the department at the company the user belongs to x
ticket/person/correspondingAssociate/usergroup userGroup Request - Primary group: The user's primary user group x
ticket/person/correspondingAssociate/contactFullName string Request - Owner: Name and department of the company the user belongs to x
ticket/person/correspondingAssociate/contactCategory listAny Request - Category: Category x
ticket/person/correspondingAssociate/role listAny Request - Role: Role x
ticket/person/correspondingAssociate/assocName associate Request - User ID: User ID x
ticket/person/correspondingAssociate/assocTooltip string Request - Description: Description
ticket/person/correspondingAssociate/assocType listAny Request - Type: Type of user: associate, external user, system user, anonymous account x
ticket/person/correspondingAssociate/ejUserId int Request - Service user ID: The database ID of a Service user
ticket/person/correspondingAssociate/simultaneousEjUser bool Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/person/correspondingAssociate/ejDisplayName string Request - Nick name: User's nick name in Service x
ticket/person/correspondingAssociate/ejStatus int Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/person/correspondingAssociate/credentialType None Request - Auth. type: What type of credentials to use when this user logs in x
ticket/person/correspondingAssociate/credentialDisplayValue None Request - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/person/correspondingAssociate/isActive bool Request - Active: Is this user active, and should be able to log in? x
ticket/person/correspondingAssociate/isActiveText bool Request - Active status: Is this user active, and should be able to log in? x
ticket/person/correspondingAssociate/portraitThumbnail None Request - Person image: Person image
ticket/person/correspondingAssociate/otherGroups userGroup Request - Other groups: Other groups
ticket/person/correspondingAssociate/userName string Request - User name: User name x
ticket/person/correspondingAssociate/personEmail string Request - E-mail x
ticket/person/correspondingAssociate/locationAddress string Request - Location: Location x
ticket/person/correspondingAssociate/isLocation bool Request - Is a location: Is a location x
ticket/person/isMailingRecipient bool Request - Is mailing recipient: isMailingRecipient x
ticket/person/hasStoreConsent bool Request - Consent - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.
ticket/person/withdrawnStoreConsent bool Request - Consent is withdrawn - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.
ticket/person/hasEmarketingConsent bool Request - Consent - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.
ticket/person/withdrawnEmarketingConsent bool Request - Consent is withdrawn - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.
ticket/person/subscription listAny Request - Subscription: Subscription for marketing x
ticket/person/legalBaseStore listAny Request - Legal basis - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers. x
ticket/person/legalBaseEmarketing listAny Request - Legal basis - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes. x
ticket/person/consentSourceStore listAny Request - Source - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers. x
ticket/person/consentSourceEmarketing listAny Request - Source - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes. x
ticket/contact/contactId int Request - Company ID: Database ID of company x
ticket/contact/name stringorPK Request - Company name x
ticket/contact/department string Request - Department x
ticket/contact/nameDepartment None Request - Company: Displays the company an activity is linked to x
ticket/contact/hasInfoText bool Request - Has note: Displays an icon indicating if there is additional information available about the contact x
ticket/contact/hasInterests bool Request - Has interests: Displays an Icon indicating if the contact has active interests x
ticket/contact/associateId associate Request - Our contact: Displays our contact x
ticket/contact/category listAny Request - Category x
ticket/contact/business listAny Request - Business x
ticket/contact/country listAny Request - Country: This criterion corresponds to the Country field on the Company card. x
ticket/contact/countryId int Request - Country ID: Country ID x
ticket/contact/number string Request - Number x
ticket/contact/code string Request - Code x
ticket/contact/orgnr string Request - VAT No. x
ticket/contact/stop bool Request - Stop x
ticket/contact/contactNoMail bool Request - No mailings (company) x
ticket/contact/updatedBy associate Request - Updated by: The user who last updated the data x
ticket/contact/updatedByFullName associate Request - Updated by - Full name: The user who last updated the data x
ticket/contact/updatedDate date Request - Updated: The date/time the data was last updated in UTC. x
ticket/contact/registeredBy associate Request - Registered by: The user who registered the data x
ticket/contact/registeredByFullName associate Request - Registered by - Full name: The user who registered the data x
ticket/contact/registeredDate date Request - Registered date: The date/time the data was registered in UTC. x
ticket/contact/contactSource listAny Request - Source: Source (Company) x
ticket/contact/contactDeleted bool Request - Deleted: Deleted x
ticket/contact/phone/formattedNumber string Request - Phone: Displays phone number
ticket/contact/activeErpLinks bool Request - ERP connected: Is there an active ERP Sync? x
ticket/contact/deletedDate datetime Request - Deleted date: Deleted date
ticket/contact/mainContact None Request - Main contact: Main contact for this company x
ticket/contact/contactPhone/formattedNumber string Request - Telephone - Phone: Displays phone number
ticket/contact/contactPhone/description string Request - Telephone - Description: Phone number description x
ticket/contact/contactFax/formattedNumber string Request - Fax - Phone: Displays phone number
ticket/contact/contactFax/description string Request - Fax - Description: Phone number description x
ticket/contact/searchPhone/formattedNumber string Request - Searchphone - Phone: Displays phone number
ticket/contact/searchPhone/description string Request - Searchphone - Description: Phone number description x
ticket/contact/email/emailProtocol string Request - Protocol: E-mail protocol, such as SMTP x
ticket/contact/email/emailAddress string Request - E-mail x
ticket/contact/email/emailDescription string Request - Description x
ticket/contact/email/emailId int Request - ID x
ticket/contact/email/emailLastSent datetime Request - Last sent: The date and time an e-mail was last sent to this address x
ticket/contact/email/emailBounceCount int Request - Bounce count: Bounce count for this e-mail address x
ticket/contact/email/emailLastBounce datetime Request - Last bounce: Date and time for last bounce to this e-mail address x
ticket/contact/email/emailHasBounced bool Request - Has bounced: This checkbox is active if delivery to this e-mail address has failed. x
ticket/contact/postAddress/addressId int Request - Postal address - Address ID: Database ID for the address record x
ticket/contact/postAddress/line1 string Request - Postal address - Address 1: First line of the address x
ticket/contact/postAddress/line2 string Request - Postal address - Address 2: Second line of the address x
ticket/contact/postAddress/line3 string Request - Postal address - Address 3: Third line of the address x
ticket/contact/postAddress/county string Request - Postal address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format. x
ticket/contact/postAddress/city string Request - Postal address - City: This criterion corresponds to the City field on the Company card. x
ticket/contact/postAddress/zip string Request - Postal address - Postcode: This criterion corresponds to the Zip Code field on the Company card. x
ticket/contact/postAddress/state string Request - Postal address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format. x
ticket/contact/postAddress/wgs84latitude decimal Request - Postal address - Latitude: Latitude x
ticket/contact/postAddress/wgs84longitude decimal Request - Postal address - Longitude: Longitude x
ticket/contact/postAddress/formattedAddress None Request - Postal address - {formattedAddress}: {formattedAddress}
ticket/contact/postAddress/formattedMultiLineAddress None Request - Postal address - {formattedAddress}: {formattedAddress}
ticket/contact/streetAddress/addressId int Request - Street address - Address ID: Database ID for the address record x
ticket/contact/streetAddress/line1 string Request - Street address - Address 1: First line of the address x
ticket/contact/streetAddress/line2 string Request - Street address - Address 2: Second line of the address x
ticket/contact/streetAddress/line3 string Request - Street address - Address 3: Third line of the address x
ticket/contact/streetAddress/county string Request - Street address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format. x
ticket/contact/streetAddress/city string Request - Street address - City: This criterion corresponds to the City field on the Company card. x
ticket/contact/streetAddress/zip string Request - Street address - Postcode: This criterion corresponds to the Zip Code field on the Company card. x
ticket/contact/streetAddress/state string Request - Street address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format. x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/contact/streetAddress/wgs84latitude decimal Request - Street address - Latitude: Latitude x
ticket/contact/streetAddress/wgs84longitude decimal Request - Street address - Longitude: Longitude x
ticket/contact/streetAddress/formattedAddress None Request - Street address - {formattedAddress}: {formattedAddress}
ticket/contact/streetAddress/formattedMultiLineAddress None Request - Street address - {formattedAddress}: {formattedAddress}
ticket/contact/restrictionAddress/addressId int Request - Search address - Address ID: Database ID for the address record x
ticket/contact/restrictionAddress/line1 string Request - Search address - Address 1: First line of the address x
ticket/contact/restrictionAddress/line2 string Request - Search address - Address 2: Second line of the address x
ticket/contact/restrictionAddress/line3 string Request - Search address - Address 3: Third line of the address x
ticket/contact/restrictionAddress/county string Request - Search address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format. x
ticket/contact/restrictionAddress/city string Request - Search address - City: This criterion corresponds to the City field on the Company card. x
ticket/contact/restrictionAddress/zip string Request - Search address - Postcode: This criterion corresponds to the Zip Code field on the Company card. x
ticket/contact/restrictionAddress/state string Request - Search address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format. x
ticket/contact/restrictionAddress/wgs84latitude decimal Request - Search address - Latitude: Latitude x
ticket/contact/restrictionAddress/wgs84longitude decimal Request - Search address - Longitude: Longitude x
ticket/contact/restrictionAddress/formattedAddress None Request - Search address - {formattedAddress}: {formattedAddress}
ticket/contact/restrictionAddress/formattedMultiLineAddress None Request - Search address - {formattedAddress}: {formattedAddress}
ticket/contact/url/URLAddress string Request - URL x
ticket/contact/url/URLDescription string Request - Description x
ticket/contact/contactAssociate/firstName string Request - First name: Displays the contact's first name x
ticket/contact/contactAssociate/lastName string Request - Last name: Displays the contact's last name x
ticket/contact/contactAssociate/middleName string Request - Middle Name: Displays the contact's middle name. x
ticket/contact/contactAssociate/fullName string Request - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/contact/contactAssociate/contactId int Request - Company ID: Database ID of the company the user belongs to
ticket/contact/contactAssociate/personId int Request - Contact ID: Database ID of the contact row
ticket/contact/contactAssociate/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/contact/contactAssociate/title string Request - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/contact/contactAssociate/associateDbId associate Request - ID x
ticket/contact/contactAssociate/contactName string Request - Owning company: Name of the company the user belongs to x
ticket/contact/contactAssociate/contactDepartment string Request - Owning department: Name of the department at the company the user belongs to x
ticket/contact/contactAssociate/usergroup userGroup Request - Primary group: The user's primary user group x
ticket/contact/contactAssociate/contactFullName string Request - Owner: Name and department of the company the user belongs to x
ticket/contact/contactAssociate/contactCategory listAny Request - Category: Category x
ticket/contact/contactAssociate/role listAny Request - Role: Role x
ticket/contact/contactAssociate/assocName associate Request - User ID: User ID x
ticket/contact/contactAssociate/assocTooltip string Request - Description: Description
ticket/contact/contactAssociate/assocType listAny Request - Type: Type of user: associate, external user, system user, anonymous account x
ticket/contact/contactAssociate/ejUserId int Request - Service user ID: The database ID of a Service user
ticket/contact/contactAssociate/simultaneousEjUser bool Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/contact/contactAssociate/ejDisplayName string Request - Nick name: User's nick name in Service x
ticket/contact/contactAssociate/ejStatus int Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/contact/contactAssociate/credentialType None Request - Auth. type: What type of credentials to use when this user logs in x
ticket/contact/contactAssociate/credentialDisplayValue None Request - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/contact/contactAssociate/isActive bool Request - Active: Is this user active, and should be able to log in? x
ticket/contact/contactAssociate/isActiveText bool Request - Active status: Is this user active, and should be able to log in? x
ticket/contact/contactAssociate/portraitThumbnail None Request - Person image: Person image
ticket/contact/contactAssociate/otherGroups userGroup Request - Other groups: Other groups
ticket/contact/contactAssociate/userName string Request - User name: User name x
ticket/contact/contactAssociate/personEmail string Request - E-mail x
ticket/contact/contactAssociate/locationAddress string Request - Location: Location x
ticket/contact/contactAssociate/isLocation bool Request - Is a location: Is a location x
ticket/contact/contactInterestIds listInterest Request - Company Interest: This criterion corresponds to the Interests tab on the Company card.
ticket/contact/contactUdef/SuperOffice:1 string Request - companyshorttext: tooltipshorttext x
ticket/contact/contactUdef/SuperOffice:2 string Request - companylongtext: tooltiplongtext x
ticket/contact/contactUdef/SuperOffice:3 int Request - companynumber x
ticket/contact/contactUdef/SuperOffice:4 date Request - companydate x
ticket/contact/contactUdef/SuperOffice:5 unlimitedDate Request - companyunlimiteddate: tooltipunlimiteddate x
ticket/contact/contactUdef/SuperOffice:6 bool Request - companycheckbox x
ticket/contact/contactUdef/SuperOffice:7 listAny Request - companydropdownlistbox x
ticket/contact/contactUdef/SuperOffice:8 decimal Request - companydecimal x
ticket/contact/contactUdef/SuperOffice:9 string Request - page1saleonly x
ticket/contact/contactUdef/SuperOffice:10 string Request - page1marketingonly x
ticket/contact/contactUdef/SuperOffice:11 string Request - page1adminonly x
ticket/contact/contactUdef/SuperOffice:12 listAny Request - Udlist one: Static tooltip for udlist one x
ticket/contact/contactUdef/SuperOffice:13 listAny Request - Udlist two: Static tooltip for udlist two x
ticket/contact/contactExtra/x_contact_integer int Request - Extra Integer: Custom integer field x
ticket/contact/contactExtra/x_contact_default_integer int Request - Extra Default Integer: Custom integer field with default value 123. x
ticket/contact/contactExtra/x_contact_float decimal Request - Extra Float: Custom float field with 3 decimals x
ticket/contact/contactExtra/x_contact_longtext string Request - Extra LongText: Custom long text field. DO not keep HTML. 3 Line text area editor x
ticket/contact/contactExtra/x_contact_dropdown listAny Request - Extra Long Dropdown: Custom long text field with dropdown: Volvo, Saab, etc. x
ticket/contact/contactExtra/x_contact_date date Request - Extra date: Custom date field. User current as default. x
ticket/contact/contactExtra/x_contact_datetime datetime Request - Extra DateTime: Custom Date Time field. No default value. External x
ticket/contact/contactExtra/x_contact_time None Request - Extra time: Custom time field. x
ticket/contact/contactExtra/x_contact_boolean bool Request - Extra boolean: Custom boolean field. x
ticket/contact/contactExtra/x_contact_timespan timeSpan Request - Extra timespan: Custom timespan field. Hours and minutes in 10 units x
ticket/contact/contactExtra/x_contact_shorttext string Request - Extra short text: Custom short text field. Keep HTML tags. x
ticket/contact/contactExtra/x_contact_short_dropdown listAny Request - Extra short dropdown: Custom short text with dropdown list. Red, Green or Blue or Purple. External. x
ticket/contact/contactExtra/x_contact_contact_relation stringorPK Request - Extra Company: Custom company relation. Do not show one-to-many relations. Show function buttons x
ticket/contact/contactExtra/x_contact_request_relation stringorPK Request - Extra Request relation: Request relation on company x
ticket/contact/contactExtra/x_contact_contact stringorPK Request - Extra contact relation: Contact relation on company x
ticket/contact/contactExtra/y_organization/x_name string Request - Organization - Name x
ticket/contact/NumberOfActivities int Request - Number of activities
ticket/contact/NumberOfActivitiesInPeriod int Request - Number of activities in last 90 days
ticket/contact/NumberOfNotCompletedActivities int Request - Number of non-completed activities
ticket/contact/NumberOfNotCompletedActivitiesInPeriod int Request - Number of non-completed activities in last 90 days
ticket/contact/LastActivity date Request - Date of last activity
ticket/contact/LastCompletedActivity date Request - Date of last completed activity
ticket/contact/LastDoByActivity date Request - Date of last non-completed activity
ticket/contact/NumberOfSales int Request - Number of sales
ticket/contact/NumberOfSalesInPeriod int Request - Number of sales in last 90 days
ticket/contact/NumberOfNotCompletedSales int Request - Number of non-completed sales
ticket/contact/NumberOfNotCompletedSalesInPeriod int Request - Number of non-completed sales in last 90 days
ticket/contact/LastSale date Request - Date of last sale
ticket/contact/LastCompletedSale date Request - Date of last completed sale
ticket/contact/LastDoBySale date Request - Date of last non-completed sale
ticket/contact/NumberOfTickets int Request - Number of requests
ticket/contact/NumberOfTicketsInPeriod int Request - Number of requests in last 90 days
ticket/contact/NumberOfNotCompletedTickets int Request - Number of non-completed requests
ticket/contact/NumberOfNotCompletedTicketsInPeriod int Request - Number of non-completed requests in last 90 days
ticket/contact/LastTicket date Request - Date of last request
ticket/contact/LastCompletedTicket date Request - Date of last completed request

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/contact/LastDoByTicket date Request - Date of last non-completed request
ticket/contact/SaintStatus1 saintStatus Request - Neglected customer: Denne kunden har det vært 0 salgsaktiviteter på i perioden.
ticket/contact/SaintStatus2 saintStatus Request - C-company: Kundens navn starter med bokstaven C
ticket/contact/saintSaleStatus listAny Request - With status
ticket/contact/saintAmountClass listAny Request - Amount class
ticket/contact/saintActivityType listAny Request - SAINT type
ticket/contact/saintDirection listAny Request - Direction
ticket/contact/saintIntention listAny Request - Intention
ticket/contact/saintTicketStatus listAny Request - Status
ticket/contact/saintTicketCategory listAny Request - Category
ticket/extra/x_ticket_integer int Request - Extra integer: Custom ticket integer. Default 123. External. Show in properties x
ticket/extra/x_ticket_float decimal Request - Extra float: Custom float on Request. 2 decimal places x
ticket/extra/x_ticket_longtext string Request - Extra long text: Custom long text on Request. Keep HTML tags. 9 line text area. Show in props x
ticket/extra/x_ticket_date date Request - Extra date: Custom date field on Request. No default value x
ticket/extra/x_ticket_datetime datetime Request - Extra DateTime: Custom date+time on ticket. Default = 28.03.2019 2:24 pm. External. Show in properties. Display for new request x
ticket/extra/x_ticket_time None Request - Extra time: Custom time field on Request. Default = 13min Display for new. x
ticket/extra/x_ticket_boolean bool Request - Extra boolean: Custom boolean on Ticket. x
ticket/extra/x_ticket_timespan timeSpan Request - Extra timespan: Custom timespan field on Request. Default = 1 hr 25 minutes. Show in props x
ticket/extra/x_ticket_short_text string Request - Extra short text: Custom short text field on Request. Do not keep HTML tags. Display on new request x
ticket/extra/x_ticket_shorttext_list listAny Request - Extra Dropdown: Custom short text with list for Request Pink, Orange, Yellow, Polkadot x
ticket/extra/x_ticket_project_relation stringorPK Request - Extra project: Custom project relation on Request x
ticket/extra/x_ticket_faq stringorPK Request - Extra FAQ Relation x
ticket/extra/x_ticket_category_relation listAny Request - Extra category relation: Category relation on request x
ticket/extra/y_equipment/x_name string Request - Equipment - Name: Equpment name custom field. Cannot be null., show in table x
ticket/extra/y_car/id int Request - Car - id: Displays the row's primary key (y_car) x
ticket/sale/completed bool Request - Completed: Displays a checkbox showing if an appointment is completed x
ticket/sale/icon listAny Request - Category: Displays the icon for an activity type x
ticket/sale/date date Request - Date: Displays start date of a follow-up / sale date of a sale x
ticket/sale/time None Request - Time: Time
ticket/sale/type listAny Request - Type: Displays the type of an activity x
ticket/sale/recordType string Request - Record type: Shows the record type x
ticket/sale/text positiveString Request - Text: Displays a descriptive text for the item x
ticket/sale/associateId associate Request - ID: Displays the login ID of the associate who owns the activity. x
ticket/sale/contactId listAny Request - Company ID: Database ID of company x
ticket/sale/personId listAny Request - Contact ID: Database ID of the contact row x
ticket/sale/projectId listAny Request - Project ID: Database ID of project record x
ticket/sale/saleId int Request - Sale ID: The database ID of the sale record x
ticket/sale/userGroup userGroup Request - User group: The user group that owns the record x
ticket/sale/who None Request - Who: Contact and/or company
ticket/sale/updatedBy associate Request - Updated by: The user who last updated the data x
ticket/sale/updatedByFullName associate Request - Updated by - Full name: The user who last updated the data x
ticket/sale/updatedDate date Request - Updated: The date/time the data was last updated in UTC. x
ticket/sale/registeredBy associate Request - Registered by: The user who registered the data x
ticket/sale/registeredByFullName associate Request - Registered by - Full name: The user who registered the data x
ticket/sale/registeredDate date Request - Registered date: The date/time the data was registered in UTC. x
ticket/sale/currencyId int Request - Currency ID: The currency list item ID x
ticket/sale/currency listAny Request - Currency: The currency of the sale x
ticket/sale/credited listAny Request - Credited: The user to be credited with the sale x
ticket/sale/lossReason listAny Request - Reason (lost): The reason for losing the sale x
ticket/sale/source listAny Request - Source: The source (lead) of the sale x
ticket/sale/competitor listAny Request - Competitor: The competitor who won the sale x
ticket/sale/heading stringorPK Request - Sale: The name of the sale x
ticket/sale/amount decimal Request - Amount: The gross sales total x
ticket/sale/amountWeighted decimal Request - Weighted amount: Virtual field calculated from amount * probability percent. x
ticket/sale/earning decimal Request - Profit: Gross profit (gross sales total - cost) for the sale x
ticket/sale/earningPercent decimal Request - Profit as %: The profit as a percentage of the gross sales total x
ticket/sale/probPercent int Request - Probability as %: Probability as % x
ticket/sale/originalStage listAny Request - Stage: Displays the stage of the sale x
ticket/sale/stage listAny Request - Stage: Displays the stage of the sale x
ticket/sale/stageName None Request - Stage name: Displays the stage of the sale x
ticket/sale/saleStatus listAny Request - Status: The status of the sale - open, lost or sold x
ticket/sale/stageRank None Request - Stage rank: Rank of the sale stage in the stage list x
ticket/sale/saleType listAny Request - Sale type: Sale type, from list x
ticket/sale/saleTypeId None Request - Sale type ID: Sale type, from list x
ticket/sale/stageId None Request - Sale stage ID: Displays the stage of the sale x
ticket/sale/nextDueDate date Request - Next activity: Date for next activity for a sale, updated live from the sale's activities x
ticket/sale/reopenDate date Request - Reopen date: Displays the reopen date for the sale x
ticket/sale/stalledComment listAny Request - Reason (stalled): The reason the sale has been stalled x
ticket/sale/saleTypeCategory listAny Request - Sale type category: Sale type category x
ticket/sale/soldReason listAny Request - Reason (sold): Reason (sold) x
ticket/sale/saleNumber string Request - Number: Number x
ticket/sale/hasStakeholders bool Request - Has stakeholders: Does this sale have stakeholders enabled x
ticket/sale/hasQuote bool Request - Has quote?: Does the sale have a quote attached? x
ticket/sale/hasGuide bool Request - Guided: Does this sale have a Sales Guide x
ticket/sale/description string Request - Description: The long description field on Sale
ticket/sale/activeErpLinks bool Request - ERP connected: Is there an active ERP Sync? x
ticket/sale/createdByWorkflow listAny Request - Created by flow: Created by flow x
ticket/sale/amountInBaseCurrency None Request - Amount (BaseCurrency): The gross sales total x
ticket/sale/amountWeightedInBaseCurrency None Request - Weighted amount (BaseCurrency): Virtual field calculated from amount * probability percent. x
ticket/sale/visibleFor listAny Request - Visible for
ticket/sale/sale/textId int Request - Text ID x
ticket/sale/sale/description positiveString Request - Text: Displays the text entered in the description field x
ticket/sale/salePublish/isPublished bool Request - Published: Displays an icon indicating if the project or sale has been published x
ticket/sale/salePublish/publishedFrom date Request - From date: Start date for publishing. The record will not be visible prior to this date x
ticket/sale/salePublish/publishedTo date Request - To date: End date for publishing. The record will not be visible after this date x
ticket/sale/salePublish/publishedBy None Request - Published by: Published by
ticket/sale/associate/firstName string Request - First name: Displays the contact's first name x
ticket/sale/associate/lastName string Request - Last name: Displays the contact's last name x
ticket/sale/associate/middleName string Request - Middle Name: Displays the contact's middle name. x
ticket/sale/associate/fullName string Request - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/sale/associate/contactId int Request - Company ID: Database ID of the company the user belongs to
ticket/sale/associate/personId int Request - Contact ID: Database ID of the contact row
ticket/sale/associate/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/sale/associate/title string Request - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/sale/associate/associateDbId associate Request - ID x
ticket/sale/associate/contactName string Request - Owning company: Name of the company the user belongs to x
ticket/sale/associate/contactDepartment string Request - Owning department: Name of the department at the company the user belongs to x
ticket/sale/associate/usergroup userGroup Request - Primary group: The user's primary user group x
ticket/sale/associate/contactFullName string Request - Owner: Name and department of the company the user belongs to x
ticket/sale/associate/contactCategory listAny Request - Category: Category x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/sale/associate/role listAny Request - Role: Role x
ticket/sale/associate/assocName associate Request - User ID: User ID x
ticket/sale/associate/assocTooltip string Request - Description: Description
ticket/sale/associate/assocType listAny Request - Type: Type of user: associate, external user, system user, anonymous account x
ticket/sale/associate/ejUserId int Request - Service user ID: The database ID of a Service user
ticket/sale/associate/simultaneousEjUser bool Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/sale/associate/ejDisplayName string Request - Nick name: User's nick name in Service x
ticket/sale/associate/ejStatus int Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/sale/associate/credentialType None Request - Auth. type: What type of credentials to use when this user logs in x
ticket/sale/associate/credentialDisplayValue None Request - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/sale/associate/isActive bool Request - Active: Is this user active, and should be able to log in? x
ticket/sale/associate/isActiveText bool Request - Active status: Is this user active, and should be able to log in? x
ticket/sale/associate/portraitThumbnail None Request - Person image: Person image
ticket/sale/associate/otherGroups userGroup Request - Other groups: Other groups
ticket/sale/associate/userName string Request - User name: User name x
ticket/sale/associate/personEmail string Request - E-mail x
ticket/sale/associate/locationAddress string Request - Location: Location x
ticket/sale/associate/isLocation bool Request - Is a location: Is a location x
ticket/sale/saleUdef/SuperOffice:1 string Request - saleshorttext x
ticket/sale/saleUdef/SuperOffice:2 string Request - salelongtext x
ticket/sale/saleUdef/SuperOffice:3 int Request - salenumber x
ticket/sale/saleUdef/SuperOffice:4 date Request - saledate x
ticket/sale/saleUdef/SuperOffice:5 unlimitedDate Request - saleunlimiteddate x
ticket/sale/saleUdef/SuperOffice:6 bool Request - salecheckbox x
ticket/sale/saleUdef/SuperOffice:7 listAny Request - saledropdownlistbox x
ticket/sale/saleUdef/SuperOffice:8 decimal Request - saledecimal x
ticket/project/completed bool Request - Completed: Displays a check mark indicating if the project has been completed. x
ticket/project/projectId int Request - DB ID: Displays the database ID for a project row x
ticket/project/name stringorPK Request - Project name: Displays the Project's name x
ticket/project/number string Request - Number: Displays the project's number x
ticket/project/type listAny Request - Project type: Displays the project's type x
ticket/project/status listAny Request - Status: Displays the project's status x
ticket/project/statusRank None Request - Status rank: Rank of the project status in the status list x
ticket/project/associateId associate Request - ID: Displays login ID of the associate who owns the project x
ticket/project/hasInfoText bool Request - Info: Displays an icon indicating if the project has a description text. The text itself will be displayed in a tooltip. x
ticket/project/icon None Request - Category: Displays the icon for an activity type x
ticket/project/text string Request - Text: Displays a descriptive text for the item x
ticket/project/description string Request - Description: Description x
ticket/project/updatedBy associate Request - Updated by: The user who last updated the data x
ticket/project/updatedByFullName associate Request - Updated by - Full name: The user who last updated the data x
ticket/project/updatedDate date Request - Updated: The date/time the data was last updated in UTC. x
ticket/project/registeredBy associate Request - Registered by: The user who registered the data x
ticket/project/registeredByFullName associate Request - Registered by - Full name: The user who registered the data x
ticket/project/registeredDate date Request - Registered date: The date/time the data was registered in UTC. x
ticket/project/hasGuide bool Request - Guided: Does this sale have a Sales Guide x
ticket/project/nextMilestone date Request - Next milestone: Date of next non-completed activity that is marked as a milestone x
ticket/project/endDate date Request - End date: End date of project x
ticket/project/imageThumbnail None Request - Thumbnail: Scaled-down image of project image
ticket/project/activeErpLinks bool Request - ERP connected: Is there an active ERP Sync? x
ticket/project/projectPublish/isPublished bool Request - Published: Displays an icon indicating if the project or sale has been published x
ticket/project/projectPublish/publishedFrom date Request - From date: Start date for publishing. The record will not be visible prior to this date x
ticket/project/projectPublish/publishedTo date Request - To date: End date for publishing. The record will not be visible after this date x
ticket/project/projectPublish/publishedBy None Request - Published by: Published by
ticket/project/projectEvent/isExternalEvent bool Request - Event: Is this an external event x
ticket/project/projectEvent/eventDate date Request - Event date: Event date x
ticket/project/projectEvent/hasSignOn bool Request - Sign On: Does this event have the Sign On function enabled x
ticket/project/projectEvent/hasSignOff bool Request - Sign Off: Does this event have the Sign Off function enabled x
ticket/project/projectUrl/URLAddress string Request - URL x
ticket/project/projectUrl/URLDescription string Request - Description x
ticket/project/projectAssociate/firstName string Request - First name: Displays the contact's first name x
ticket/project/projectAssociate/lastName string Request - Last name: Displays the contact's last name x
ticket/project/projectAssociate/middleName string Request - Middle Name: Displays the contact's middle name. x
ticket/project/projectAssociate/fullName string Request - Full name: Displays full name of user (first, middle, last - according to settings) x
ticket/project/projectAssociate/contactId int Request - Company ID: Database ID of the company the user belongs to
ticket/project/projectAssociate/personId int Request - Contact ID: Database ID of the contact row
ticket/project/projectAssociate/mrMrs string Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
ticket/project/projectAssociate/title string Request - Title: Displays whether the contact is addressed as Mr or Ms x
ticket/project/projectAssociate/associateDbId associate Request - ID x
ticket/project/projectAssociate/contactName string Request - Owning company: Name of the company the user belongs to x
ticket/project/projectAssociate/contactDepartment string Request - Owning department: Name of the department at the company the user belongs to x
ticket/project/projectAssociate/usergroup userGroup Request - Primary group: The user's primary user group x
ticket/project/projectAssociate/contactFullName string Request - Owner: Name and department of the company the user belongs to x
ticket/project/projectAssociate/contactCategory listAny Request - Category: Category x
ticket/project/projectAssociate/role listAny Request - Role: Role x
ticket/project/projectAssociate/assocName associate Request - User ID: User ID x
ticket/project/projectAssociate/assocTooltip string Request - Description: Description
ticket/project/projectAssociate/assocType listAny Request - Type: Type of user: associate, external user, system user, anonymous account x
ticket/project/projectAssociate/ejUserId int Request - Service user ID: The database ID of a Service user
ticket/project/projectAssociate/simultaneousEjUser bool Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/project/projectAssociate/ejDisplayName string Request - Nick name: User's nick name in Service x
ticket/project/projectAssociate/ejStatus int Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/project/projectAssociate/credentialType None Request - Auth. type: What type of credentials to use when this user logs in x
ticket/project/projectAssociate/credentialDisplayValue None Request - Auth. value: Credential value (public, visible part) to be used when this user logs in x
ticket/project/projectAssociate/isActive bool Request - Active: Is this user active, and should be able to log in? x
ticket/project/projectAssociate/isActiveText bool Request - Active status: Is this user active, and should be able to log in? x
ticket/project/projectAssociate/portraitThumbnail None Request - Person image: Person image
ticket/project/projectAssociate/otherGroups userGroup Request - Other groups: Other groups
ticket/project/projectAssociate/userName string Request - User name: User name x
ticket/project/projectAssociate/personEmail string Request - E-mail x
ticket/project/projectAssociate/locationAddress string Request - Location: Location x
ticket/project/projectAssociate/isLocation bool Request - Is a location: Is a location x
ticket/project/projectUdef/SuperOffice:1 string Request - projectshorttext x
ticket/project/projectUdef/SuperOffice:2 string Request - projectlongtext x
ticket/project/projectUdef/SuperOffice:3 int Request - projectnumber x
ticket/project/projectUdef/SuperOffice:4 date Request - projectdate x
ticket/project/projectUdef/SuperOffice:5 unlimitedDate Request - projectunlimiteddate x
ticket/project/projectUdef/SuperOffice:6 bool Request - projectcheckbox x
ticket/project/projectUdef/SuperOffice:7 listAny Request - projectdropdownlistbox x
ticket/project/projectUdef/SuperOffice:8 decimal Request - projectdecimal x
ticket/project/projectUdef/SuperOffice:9 int Request - page1saleandmarketing x

Supported Columns (cont.)

Name Restriction Description OrderBy
ticket/project/projectUdef/SuperOffice:10 int Request - page1saleandadmin x
ticket/project/NumberOfActivities int Request - Number of activities
ticket/project/NumberOfActivitiesInPeriod int Request - Number of activities in last 90 days
ticket/project/NumberOfNotCompletedActivities int Request - Number of non-completed activities
ticket/project/NumberOfNotCompletedActivitiesInPeriod int Request - Number of non-completed activities in last 90 days
ticket/project/LastActivity date Request - Date of last activity
ticket/project/LastCompletedActivity date Request - Date of last completed activity
ticket/project/LastDoByActivity date Request - Date of last non-completed activity
ticket/project/NumberOfSales int Request - Number of sales
ticket/project/NumberOfSalesInPeriod int Request - Number of sales in last 90 days
ticket/project/NumberOfNotCompletedSales int Request - Number of non-completed sales
ticket/project/NumberOfNotCompletedSalesInPeriod int Request - Number of non-completed sales in last 90 days
ticket/project/LastSale date Request - Date of last sale
ticket/project/LastCompletedSale date Request - Date of last completed sale
ticket/project/LastDoBySale date Request - Date of last non-completed sale
ticket/project/SaintStatus3 saintStatus Request - Not completed activites with intention sale: Number of not completed activities for intention sale > 0.
ticket/project/saintSaleStatus listAny Request - With status
ticket/project/saintAmountClass listAny Request - Amount class
ticket/project/saintActivityType listAny Request - SAINT type
ticket/project/saintDirection listAny Request - Direction
ticket/project/saintIntention listAny Request - Intention
ticket/project/saintTicketStatus listAny Request - Status
ticket/project/saintTicketCategory listAny Request - Category
ticket/project/project/textId int Request - Text ID x
ticket/project/project/infoText positiveString Request - Information: Displays the text entered in the description field x
person/personId int Contact - DB ID: Displays the database ID of a contact x
person/firstName string Contact - First name: Displays the contact's first name x
person/lastName string Contact - Last name: Displays the contact's last name x
person/middleName string Contact - Middle name: Displays the contact's middle name. x
person/fullName stringorPK Contact - Contact: Displays the contact to which an item is linked x
person/contactId int Contact - Company ID: Database ID of company x
person/hasInfoText bool Contact - Has note: Displays an icon indicating if there is additional information available about the contact x
person/hasInterests bool Contact - Has interests: Displays an Icon indicating if the contact has active interests x
person/personHasInterests bool Contact - Has interests: Displays an Icon indicating if the contact has active interests x
person/mrMrs string Contact - Mr/Ms: Displays whether the contact is addressed as Mr or Ms x
person/position listAny Contact - Position x
person/personNumber string Contact - Number: Displays the contact's number x
person/title string Contact - Title: Displays the contact's job title x
person/personCountry listAny Contact - Country: Country x
person/personCountryId int Contact - Country ID: Country ID x
person/personNoMail bool Contact - No Mailings: Displays the contact's No Mailings checkbox x
person/rank int Contact - Rank: Displays a contact's current rank x
person/birthdate None Contact - Birthdate: Displays the contact's date of birth
person/associateType None Contact - User type: Displays an icon indicating if a contact is an associate or external contact with log-in rights and currently online. This information is updated only once while the archive is loading.
person/useAsMailingAddress bool Contact - Use as postal address: Use as postal address x
person/personSource listAny Contact - Source: Source (Contact) x
person/retired bool Contact - Former employee: Indicates whether the contact has retired/left the company x
person/birthYear int Contact - Birth year: Displays contact's birth year x
person/birthMonth int Contact - Birth month: Displays contact's birth month x
person/birthDay int Contact - Birth day: Displays contact's birth day (day of month) x
person/kanaFirstName string Contact - First name, kana: Contact's first name, in kana alphabet x
person/kanaLastName string Contact - Last name, kana: Contact's last name, in kana alphabet x
person/personUpdatedBy associate Contact - Updated by: The user who last updated the data x
person/personUpdatedByFullName associate Contact - Updated by - Full name: The user who last updated the data x
person/personUpdatedDate date Contact - Updated: The date/time the data was last updated in UTC. x
person/personRegisteredBy associate Contact - Registered by: The user who registered the data x
person/personRegisteredByFullName associate Contact - Registered by - Full name: The user who registered the data x
person/personRegisteredDate date Contact - Registered date: The date/time the data was registered in UTC. x
person/portraitThumbnail None Contact - Person image: Person image
person/personActiveErpLinks bool Contact - ERP connected: Is there an active ERP Sync? x
person/ticketPriority listAny Contact - Service priority: Default service priority for this contact x
person/supportLanguage listAny Contact - Preferred language: Preferred language used for reply templates and more x
person/supportAssociate associate Contact - Our service contact: Default service contact for this contact x
person/supportAssociateFullName associate Contact - Our service contact - Full name: Default service contact for this contact x
person/personAssociateId associate Contact - Our contact: Displays our contact x
person/personAssociateFullName associate Contact - Our contact - Full name: Displays our contact x
person/personCategory listAny Contact - Category x
person/personBusiness listAny Contact - Business x
person/personDeletedDate datetime Contact - Deleted date: Deleted date
person/hasCompany bool Contact - Has company: The contact is associated with a company x
person/isProjectMember bool Contact - Is project member: This person is a project member x
person/isStakeholder bool Contact - Is stakeholder: This person is a sale stakeholder x
person/updatedByWorkflow listAny Contact - Updated by flow: Updated by flow x
person/whenUpdatedByWorkflow datetime Contact - When updated by flow: When updated by flow x
person/createdByForm listAny Contact - Created by form: Created by form x

Sample

GET /api/v1/archive/TicketMessage?$select=ticket/repliedAt,ticket/createdBy/contactId,ticket/person/lastName,ticket/person/personAddress/line3,ticket/person/personUdef/SuperOffice:8
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv

See also: IArchiveAgent.

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